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</o:shapelayout></xml><![endif]--></head><body lang=DE-CH link=blue vlink=purple><div class=WordSection1><p class=m3660247129278247681msoplaintext style='margin:0cm;margin-bottom:.0001pt'><span class=gmailmsg><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Hallo<o:p></o:p></span></span></p><p class=m3660247129278247681msoplaintext style='margin:0cm;margin-bottom:.0001pt'><span class=gmailmsg><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></span></p><p class=m3660247129278247681msoplaintext style='margin:0cm;margin-bottom:.0001pt'><span class=gmailmsg><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Yesterday we had an issue with our UCM Cluster (10.5.2). On one of the Subscribers the A Cisco DB stopped. It restarted itself within 10 minutes. During this time some features (CFA, Huntgroup Login/Logout,..) were not available. <o:p></o:p></span></span></p><p class=m3660247129278247681msoplaintext style='margin:0cm;margin-bottom:.0001pt'><span class=gmailmsg><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>From RTMT and in the syslog reports I found the following entries: <o:p></o:p></span></span></p><p class=MsoNormal><o:p> </o:p></p><p class=m3660247129278247681msoplaintext style='margin:0cm;margin-bottom:.0001pt'><span class=gmailmsg><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>At Mon Apr 03 15:01:52 CEST 2017 on node UCM4, the following SyslogSeverityMatchFound events generated: </span></span><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p><p class=m3660247129278247681msoplaintext style='margin:0cm;margin-bottom:.0001pt'><span class=gmailmsg><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>SeverityMatch : Critical</span></span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p><p class=m3660247129278247681msoplaintext style='margin:0cm;margin-bottom:.0001pt'><span class=gmailmsg><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>MatchedEvent : Apr 3 15:01:18 UCM4 local7 2 : 455: UCM4: Apr 03 2017 13:01:18.421 UTC : %UC_SERVICEMANAGER-2-ServiceFailed: %[ServiceName=A Cisco DB][Reason=Service stopped abruptly][AppID=Cisco Service Manager][ClusterID=][NodeID=UCM4]: Service terminated. </span></span><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p><p class=m3660247129278247681msoplaintext style='margin:0cm;margin-bottom:.0001pt'><span class=gmailmsg><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>AppID : Cisco Syslog Agent</span></span><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p><p class=m3660247129278247681msoplaintext style='margin:0cm;margin-bottom:.0001pt'><span class=gmailmsg><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>ClusterID : </span></span><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p><p class=m3660247129278247681msoplaintext style='margin:0cm;margin-bottom:.0001pt'><span class=gmailmsg><span lang=FR-CH style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>NodeID : UCM4</span></span><span lang=FR-CH style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p><p class=m3660247129278247681msoplaintext style='margin:0cm;margin-bottom:.0001pt'><span class=gmailmsg><span lang=FR-CH style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>TimeStamp : Mon Apr 03 15:01:18 CEST 2017 </span></span><span lang=FR-CH style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p><p class=m3660247129278247681msoplaintext style='margin:0cm;margin-bottom:.0001pt'><span class=gmailmsg><span lang=FR-CH style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span></span><span lang=FR-CH style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p><p class=m3660247129278247681msoplaintext style='margin:0cm;margin-bottom:.0001pt'><span class=gmailmsg><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>SeverityMatch : Alert</span></span><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p><p class=m3660247129278247681msoplaintext style='margin:0cm;margin-bottom:.0001pt'><span class=gmailmsg><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>MatchedEvent : Apr 3 15:01:33 UCM4 local7 1 : 85551: <a href="http://ucm4.uc.domain.ch/" target="_blank"><span style='font-size:12.0pt;color:purple'>UCM4.uc.domain.ch</span></a>: Apr 03 2017 13:01:33.11 UTC : %UC_CALLMANAGER-1-DBLException: %[ErrorCode=-908][ExceptionString=Failed to connect to datasource: [Informix][Informix ODBC Driver][Informix]Attempt to connect to database server (UCM4_ccm10_5_2_][AppID=Cisco CallManager][ClusterID=CMP1-Cluster][NodeID=UCM4]: An error occurred while performing database activities AppID : Cisco Syslog Agent ClusterID : </span></span><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p><p class=m3660247129278247681msoplaintext style='margin:0cm;margin-bottom:.0001pt'><span class=gmailmsg><span lang=FR-CH style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>NodeID : UCM4</span></span><span lang=FR-CH style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p><p class=m3660247129278247681msoplaintext style='margin:0cm;margin-bottom:.0001pt'><span class=gmailmsg><span lang=FR-CH style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>TimeStamp : Mon Apr 03 15:01:33 CEST 2017</span></span><span lang=FR-CH style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p><p class=m3660247129278247681msoplaintext style='margin:0cm;margin-bottom:.0001pt'><span lang=FR-CH style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p><p class=m3660247129278247681msoplaintext style='margin:0cm;margin-bottom:.0001pt'><span class=gmailmsg><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>After 10 Minutes the errors (Failed to connect fo datasource) disapeared and the features were available again.</span></span><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p><p class=m3660247129278247681msoplaintext style='margin:0cm;margin-bottom:.0001pt'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p><p class=m3660247129278247681msoplaintext style='margin:0cm;margin-bottom:.0001pt'><span class=gmailmsg><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Any ideas?</span></span><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p><p class=m3660247129278247681msoplaintext style='margin:0cm;margin-bottom:.0001pt'><span class=gmailmsg><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Thanks and have a good day </span></span><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p><p class=m3660247129278247681msoplaintext style='margin:0cm;margin-bottom:.0001pt'><span class=gmailmsg><span lang=FR-CH style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Regards Reto</span></span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p></div></body></html>