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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:Calibri">I will get back on this by Monday with details.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:Calibri"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Calibri;color:black">Regards,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Calibri;color:black">Abhiram Kramadhati<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Calibri;color:black">Technical Solutions Manager, CCBU<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Calibri;color:black">CCIE Collaboration # 40065</span><span style="font-size:11.0pt;font-family:Calibri"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-family:Calibri;color:black">From: </span>
</b><span style="font-family:Calibri;color:black">cisco-voip <cisco-voip-bounces@puck.nether.net> on behalf of Anthony Holloway <avholloway+cisco-voip@gmail.com><br>
<b>Date: </b>Friday, 7 April 2017 at 6:01 AM<br>
<b>To: </b>Nick Britt <nickolasjbritt@gmail.com><br>
<b>Cc: </b>Cisco VoIP Group <cisco-voip@puck.nether.net><br>
<b>Subject: </b>Re: [cisco-voip] UCCX HA and CUIC Historical Data Source<o:p></o:p></span></p>
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<p class="MsoNormal">Nope. Abhiram?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Thu, Apr 6, 2017 at 2:31 PM Nick Britt <<a href="mailto:nickolasjbritt@gmail.com" target="_blank">nickolasjbritt@gmail.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Hi Anthony, <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Sorry to grave dig but just wondered if you ever got an answer for this? <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I am about to go down this rabbit hole myself as a customer wants a better explanation (documentation) as to how this is supposed to be configured and how this should behave. <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Cheers<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Nick<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Wed, Jun 15, 2016 at 10:22 PM, Anthony Holloway <span class="gmailmsg">
<<a href="mailto:avholloway+cisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>></span> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:9.5pt">There seems to be zero documentation for UCCX that mentions changing or adding Data Source configuration in CUIC when running HA; whether HAoL or HAoW.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.5pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.5pt">However, I have heard from Cisco employees, forums posts, and colleagues, these two points:<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:9.5pt"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:9.5pt">The Data Source should point to the secondary node, and you have to manually change it, as the default is pointing to the primary node.<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:9.5pt"><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:9.5pt">The Data Source's Secondary tab is defaulted to disabled, and not populated. It shouldn't be used, and CUIC takes care of updating the Data Source during a failure.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.5pt">First off, where in the documentation is that explained? I cannot find a good explanation, sans ambiguity, to save my life. Are people just spreading rumors and old wives tales?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.5pt">Also, I do know that back in the HRC days, the client would handle the connection to the secondary server automatically. So, I can see where this tale comes from.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.5pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.5pt">Now, with HAoW, I tested failover with the server shutdown. Not in slave, but actually powered off. What I observed was, the Data Source was not automatically updated, and I could run any reports, despite
being logged in to the secondary CUIC server. The Data Source connection test failed, obviously, and reports failed, obviously.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.5pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.5pt">I did consider take a leap of faith and confiure the CUIC Data Source's Secondary tab, but the user account to connect to the DB instance was not in my control, and I don't know the password. I'm sure I could
get it, but it was a show stopper nonetheless.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.5pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.5pt">So, has anyone here actually tested with a failed node or island mode with their HA setup, or is it all just speculation, like this post:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.5pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.5pt"><a href="https://supportforums.cisco.com/discussion/12473981/ha-uccx-cuic-data-only-one-server" target="_blank">https://supportforums.cisco.com/discussion/12473981/ha-uccx-cuic-data-only-one-server</a><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">_______________________________________________<br>
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<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<p class="MsoNormal">- Nick<o:p></o:p></p>
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