<html><head><meta http-equiv="Content-Type" content="text/html charset=iso-8859-1"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><div class="">Followed up with Naray directly. When using CUCM 11.x or later only COP files signed with the RSAv3 keys can be installed. There is no RSAv3 signed version of that COP file so the zip file version has to be used through TFTP file management. </div><div class=""><br class=""></div><div class=""><a href="https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuv73972/" class="">https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuv73972/</a></div><div class=""><br class=""></div><div class="">Joe</div><br class=""><div><div class="">On Apr 20, 2017, at 6:55 AM, Joe Martini <<a href="mailto:joemar2@cisco.com" class="">joemar2@cisco.com</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><meta http-equiv="Content-Type" content="text/html charset=iso-8859-1" class=""><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><div class="">Naray,</div><div class=""><br class=""></div><div class="">It looks like your CUCM does not have the RSAv3 key file installed - <a href="https://software.cisco.com/download/release.html?mdfid=284603137&catid=278875240&softwareid=282204704&release=COP-Files&relind=AVAILABLE&rellifecycle=&reltype=latest" class="">ciscocm.version3-keys.cop.sgn</a>.</div><div class=""><br class=""></div><div class="">New RSA keys are used to sign Cisco Unified Communications Manager releases and other updates such as Phone Firmware, Locales, Dialplans, other cop files. This cop can be installed on any UCM or see README for versions needing this cop.</div><div class=""><br class=""></div><div class="">After you install this file (no reboot or restart required), try to install the phone firmware again and it should work.</div><div class=""><br class=""></div><div class="">Joe</div><br class=""><div class=""><div class="">On Apr 20, 2017, at 3:29 AM, naresh rathore <<a href="mailto:nareh84@hotmail.com" class="">nareh84@hotmail.com</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div id="divtagdefaultwrapper" dir="ltr" style="font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; font-size: 12pt; font-family: Calibri, Arial, Helvetica, sans-serif;" class=""><div style="margin-top: 0px; margin-bottom: 0px;" class="">hi</div><div style="margin-top: 0px; margin-bottom: 0px;" class=""><br class=""></div><div style="margin-top: 0px; margin-bottom: 0px;" class=""><br class=""></div><div style="margin-top: 0px; margin-bottom: 0px;" class="">I am facing phone firmware upgrade issue. On one of the 7961G phone, the time is not correct. In Active load (Device > Phone) i can see unknown. This phone firmware version is <b style="color: rgb(0, 48, 49); font-family: 'Times New Roman';" class="">Jar41sccp.8-3-0-50.sbn while other phone which is showing correct time is <b style="color: rgb(0, 48, 49); font-family: 'Times New Roman';" class="">jar41sccp.9-4-2ES9.sbn. when i searched about this firmware. the phone cant upgrade directly from 8-3-50 to 9-4-2. for that i have to do intermediate upgrade to 8.5.2 (<span class="">cmterm-7941_7961-sccp.8-5-2.cop.sgn). when i tried to upload the file to cucm (install/upgarde option). i am getting the following error.</span></b></b><b style="color: rgb(0, 48, 49);" class=""></b></div><div style="margin-top: 0px; margin-bottom: 0px;" class=""><b style="color: rgb(0, 48, 49); font-family: 'Times New Roman';" class=""><b style="color: rgb(0, 48, 49); font-family: 'Times New Roman';" class=""><span class=""><br class=""></span></b></b></div><div style="margin-top: 0px; margin-bottom: 0px;" class=""><b style="color: rgb(0, 48, 49); font-family: 'Times New Roman';" class=""><b style="color: rgb(0, 48, 49); font-family: 'Times New Roman';" class=""><span class=""><span class=""><table summary="Layout: Download File" class="content-form" style="background-color: rgb(248, 248, 248); border: 0px; font-family: Verdana;"><tbody class=""><tr class=""><td style="font-size: 0.7em; vertical-align: top;" class="">Download Status</td><td style="font-size: 0.7em; vertical-align: top;" class=""><div id="downloadStatus" class=""><img name="wait" alt="Download Status Warning" src="https://10.1.85.100/cmplatform/themes/VtgBlaf/Stop16.gif" style="border: none;" class=""> Error encountered: The selected file is not valid. Please ensure that the COP/ISO file is intended for this release. MD5 Hash Value: 05:55:6d:6e:7e:3b:12:75:fd:2d:95:f1:bc:01:d7:6b</div></td></tr></tbody></table></span><br class=""></span></b></b></div><div style="margin-top: 0px; margin-bottom: 0px;" class=""><b style="color: rgb(0, 48, 49); font-family: 'Times New Roman';" class=""><b style="color: rgb(0, 48, 49); font-family: 'Times New Roman';" class=""><span class=""><br class=""></span></b></b></div><div style="margin-top: 0px; margin-bottom: 0px;" class=""><b style="color: rgb(0, 48, 49); font-family: 'Times New Roman';" class=""><b style="color: rgb(0, 48, 49); font-family: 'Times New Roman';" class=""><span class="">Regards</span></b></b></div><div style="margin-top: 0px; margin-bottom: 0px;" class=""><b style="color: rgb(0, 48, 49); font-family: 'Times New Roman';" class=""><b style="color: rgb(0, 48, 49); font-family: 'Times New Roman';" class=""><span class=""><br class=""></span></b></b></div><div style="margin-top: 0px; margin-bottom: 0px;" class=""><b style="color: rgb(0, 48, 49); font-family: 'Times New Roman';" class=""><b style="color: rgb(0, 48, 49); font-family: 'Times New Roman';" class=""><span class=""><br class=""></span></b></b></div><div style="margin-top: 0px; margin-bottom: 0px;" class=""><b style="color: rgb(0, 48, 49); font-family: 'Times New Roman';" class=""><b style="color: rgb(0, 48, 49); font-family: 'Times New Roman';" class=""><span class="">Naray</span></b></b></div></div><span style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; display: inline !important;" class="">_______________________________________________</span><br style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class=""><span style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; display: inline !important;" class="">cisco-voip mailing list</span><br style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class=""><span style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; display: inline !important;" class=""><a href="mailto:cisco-voip@puck.nether.net" class="">cisco-voip@puck.nether.net</a></span><br style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class=""><span style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; display: inline !important;" class=""><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" class="">https://puck.nether.net/mailman/listinfo/cisco-voip</a></span></div></div><br class=""></div></div></div><br class=""></body></html>