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<p>hi all,</p>
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<p>i have a uccx 11.x environment. one of our user/receptionist want a report in which she can check the number of calls hit to IVR during out of office hours (i.e from 5:00pm to next day 8:00 am, and when no agent is logged in). Could you guys guide me which
will give me this information.</p>
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<p>Regards</p>
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<p>Naray</p>
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