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<p>hi</p>
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<p>I have looked into <span style="font-family: Tahoma, helvetica; font-size: 11px; line-height: normal;">Detailed Call by Call CCDR Report and i can generate the report based on the Application. but what i want is to get the after office hour report for past
six month. but when i select time for example from 1st Jan 2017 to 30 April 2017 and time from 5:00pm to 11:59:59. its generating the report from 1st jan 2017 5:00pm till 20 April 11:59:59. is there a way to generate report from 5:00pm to 11:59pm each day
(for past 6 months)</span></p>
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<p><span style="font-family: Tahoma, helvetica; font-size: 11px; line-height: normal;">Regards</span></p>
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<p><font face="Tahoma, helvetica"><span style="font-size: 11px;">Naresh Rathore</span></font></p>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> Bill Talley <btalley@gmail.com><br>
<b>Sent:</b> Sunday, April 30, 2017 7:57 AM<br>
<b>To:</b> naresh rathore<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] best CUIC report</font>
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<div>P.S. Won't show queue stats, but will show trigger stats. You likely won't get queue stats unless you're not checking agent availability or time of day until after the caller is queued.... <br>
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<span style="">Sent from a mobile device with very tiny touchscreen input keys. Please excude my typtos.</span></div>
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On Apr 29, 2017, at 8:20 PM, naresh rathore <<a href="mailto:nareh84@hotmail.com">nareh84@hotmail.com</a>> wrote:<br>
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<p>hi,</p>
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<p>anyone?. is there a way to get inbound call statistics when its out of office hours and i want to search based on trigger and queue based out of office hours ( from 6pm to 8 am next day).</p>
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<p>Regards</p>
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<p>Naresh Rathore</p>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>> on behalf of naresh rathore <<a href="mailto:nareh84@hotmail.com">nareh84@hotmail.com</a>><br>
<b>Sent:</b> Friday, April 28, 2017 6:20 PM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] best CUIC report</font>
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<p>hi all,</p>
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<p>i have a uccx 11.x environment. one of our user/receptionist want a report in which she can check the number of calls hit to IVR during out of office hours (i.e from 5:00pm to next day 8:00 am, and when no agent is logged in). Could you guys guide me which
will give me this information.</p>
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<p>Regards</p>
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<p>Naray</p>
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