<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div>Hi Ahmed</div><div id="AppleMailSignature"><br></div><div id="AppleMailSignature">My client is not using AA, but thx for the feedback</div><div id="AppleMailSignature"><br></div><div id="AppleMailSignature">I found the issue was the mailbox was corrupted , it was saying the standard greeting was disabled and yet it wod play recorded messages from the standard greeting and it kept failing to respond to the schedule </div><div id="AppleMailSignature"><br></div><div id="AppleMailSignature">I fixed it by deleting the mailbox , recreating and then turning back on the 3 greetings I needed.</div><div id="AppleMailSignature"><br></div><div id="AppleMailSignature">After this it worked as per the schedule </div><div id="AppleMailSignature"><br></div><div id="AppleMailSignature">Gary<br><br>Sent from my iPhone</div><div><br>On 3 May 2017, at 7:01 pm, Ahmed Abd EL-Rahman <<a href="mailto:Ahmed.Rahman@bmbgroup.com">Ahmed.Rahman@bmbgroup.com</a>> wrote:<br><br></div><blockquote type="cite"><div>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Hi Gray,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Simply configure the following:<o:p></o:p></span></p>
<p class="MsoListParagraph" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2">
<!--[if !supportLists]--><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><span dir="LTR"></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">A working hours schedule (from 8:30 AM to 5 PM on selected week days).<o:p></o:p></span></p>
<p class="MsoListParagraph" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2">
<!--[if !supportLists]--><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><span dir="LTR"></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Assign this schedule to your AA call handler.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2">
<!--[if !supportLists]--><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><span dir="LTR"></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Once you did this any time period outside the configured schedule will be treated as closed.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2">
<!--[if !supportLists]--><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><span style="mso-list:Ignore">4.<span style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><span dir="LTR"></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Go to Edit> Transfer Rules menu option and choose the Closed transfer rule, enable it and from transfer action choose transfer
call to greeting.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2">
<!--[if !supportLists]--><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><span style="mso-list:Ignore">5.<span style="font:7.0pt "Times New Roman"">
</span></span></span><!--[endif]--><span dir="LTR"></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Go to Edit> Greetings menu and activate both standard and closed greeting and upload the required audio messages respectively.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:0in">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">That’s it now during working hours (configured schedule) callers will hear standard greeting and outside these hours callers will hear closed greeting.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">HTH<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#383E4C">Best Regards<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:11.0pt;font-family:"Verdana Bold";color:#383E4C">Ahmed Abd EL-Rahman<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#383E4C">Senior Network Engineer</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#44546A"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Gary Bates_Command Solutions<br>
<b>Sent:</b> Wednesday, May 3, 2017 7:34 AM<br>
<b>To:</b> Schlotterer, Tommy <<a href="mailto:tschlotterer@presidio.com">tschlotterer@presidio.com</a>><br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Unity connection Greetings v10<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Ok thx tommy <o:p></o:p></p>
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<div id="AppleMailSignature">
<p class="MsoNormal">Have setup for tonight , will review <br>
<br>
Sent from my iPhone<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
On 3 May 2017, at 10:45 am, Schlotterer, Tommy <<a href="mailto:tschlotterer@presidio.com">tschlotterer@presidio.com</a>> wrote:<o:p></o:p></p>
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<p style="mso-margin-top-alt:18.75pt;margin-right:0in;margin-bottom:18.75pt;margin-left:0in;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Use the closed greeting. You can assign a schedule to the mailbox on the basics page.
<o:p></o:p></span></p>
<p style="mso-margin-top-alt:18.75pt;margin-right:0in;margin-bottom:18.75pt;margin-left:0in;background:white">
<span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Get </span>
<a href="https://aka.ms/ghei36"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Outlook for Android</span></a><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
<br>
<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">On Tue, May 2, 2017 at 8:23 PM -0400, "Gary Bates_Command Solutions" <<a href="mailto:gbates@commandsolutions.com.au" target="_blank">gbates@commandsolutions.com.au</a>> wrote:<o:p></o:p></p>
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<pre>My school client uses the alternate greeting for after hours messages.<o:p></o:p></pre>
<pre>Is there a way to schedule the alternate greeting to turn on after 5pm each day, then revert back at 8:30am to the standard greeting<o:p></o:p></pre>
<pre><o:p> </o:p></pre>
<pre>Thx <o:p></o:p></pre>
<pre>Gary <o:p></o:p></pre>
<pre>Collab Engineer ACT<o:p></o:p></pre>
<pre><o:p> </o:p></pre>
<pre>Sent from my iPhone<o:p></o:p></pre>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray"><br>
Tommy Schlotterer | Systems Engineer - Collaboration<br>
Presidio (NASDAQ: PSDO) | </span></b><a href="http://www.presidio.com" title=""><b><span style="font-size:7.5pt;font-family:"Verdana",sans-serif">www.presidio.com</span></b></a><b><span style="font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray"><br>
20 N Saint Clair 3rd Floor, Toledo, OH 43604<br>
D: 419.214.1415 | C: 419.706.0259 | </span></b><a href="mailto:tschlotterer@presidio.com" title="Click to send email to Schlotterer, Tommy"><b><span style="font-size:7.5pt;font-family:"Verdana",sans-serif">tschlotterer@presidio.com</span></b></a><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
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<pre>_______________________________________________<o:p></o:p></pre>
<pre>cisco-voip mailing list<o:p></o:p></pre>
<pre><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><o:p></o:p></pre>
<pre><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></pre>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><em><span style="font-size:8.5pt">This message w/attachments (message) is intended solely for the use of the intended recipient(s) and may contain information that is privileged,
confidential or proprietary. If you are not an intended recipient, please notify the sender, and then please delete and destroy all copies and attachments<span style="color:#1F497D">.
</span>Please be advised that any review or dissemination of, or the taking of any action in reliance on, the information contained in or attached to this message is prohibited.</span></em><o:p></o:p></p>
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