<div dir="ltr"><font size="4">Hello All, </font><div><font size="4"><br></font></div><div><font size="4">We are using Virtual Telepresence Server to make either conference and video conference calls. We are facing problems when we have a external call comming from PSTN and when we try to joinn this call to a conference this call drops.</font></div><div><font size="4"><br></font></div><div><font size="4">We have the following scenário</font></div><div><font size="4"><br></font></div><div><font size="4">IOS voice Gateway IOS 12.24T</font></div><div><font size="4">CUCM 11.0</font></div><div><font size="4">vTS </font><span style="color:rgb(17,17,17);font-family:arial,helvetica,sans-serif;text-align:right"><font size="4">4.2(4.23)</font></span></div><div><font size="4"><font color="#333333" face="arial, verdana, helvetica, calibri, sans-serif">Conductor </font><span style="color:rgb(51,51,51);font-family:arial,verdana,helvetica,calibri,sans-serif;background-color:rgb(242,246,248)">XC4.0</span></font></div><div><font color="#333333" face="arial, verdana, helvetica, calibri, sans-serif" size="4"><br></font></div><div><font color="#333333" face="arial, verdana, helvetica, calibri, sans-serif" size="4">Our PSTN connection is a R2 digital and so:</font></div><div><font color="#333333" face="arial, verdana, helvetica, calibri, sans-serif" size="4"><br></font></div><div><font color="#333333" face="arial, verdana, helvetica, calibri, sans-serif"><font size="4">PSTN ---R2D---> Gateway ----SIP----> CUCM ----SIP/TLS----> Conductor-------> vTS</font></font></div><div><font color="#333333" face="arial, verdana, helvetica, calibri, sans-serif"><font size="4"><br></font></font></div><div><font color="#333333" face="arial, verdana, helvetica, calibri, sans-serif"><font size="4">On the telepresence serve I can see the following logs</font></font></div><div><font color="#333333" face="arial, verdana, helvetica, calibri, sans-serif"><font size="4"><br></font></font></div><div><font face="arial, verdana, helvetica, calibri, sans-serif"><font size="4"><div style="color:rgb(51,51,51)">529 2017/05/04 12:24:15.734 APP Info conference "0010360100040x6c5eab929a5f3aa2" created</div><div style="color:rgb(51,51,51)"> 530 2017/05/04 12:24:16.161 SIP Info Incoming call from <a href="http://138.132.130.200:58111">138.132.130.200:58111</a></div><div style="color:rgb(51,51,51)"> 531 2017/05/04 12:24:16.162 APP Info call 59: new incoming SIP call from "<a href="mailto:8633@138.132.129.147">8633@138.132.129.147</a>"</div><div style="color:rgb(51,51,51)"> 532 2017/05/04 12:24:16.852 APP Info call 59: "Phone Teste" now joined conference "0010360100040x6c5eab929a5f3aa2"</div><div style="color:rgb(51,51,51)"> 533 2017/05/04 12:24:16.948 SIP Info Incoming call from <a href="http://138.132.130.200:58111">138.132.130.200:58111</a></div><div style="color:rgb(51,51,51)"> 534 2017/05/04 12:24:16.949 APP Info call 60: new incoming SIP call from "<a href="mailto:0985590026@138.132.129.147">0985590026@138.132.129.147</a>"</div><div style="color:rgb(51,51,51)"> 535 2017/05/04 12:24:17.104 APP Info call 60: "0985590026" now joined conference "0010360100040x6c5eab929a5f3aa2"</div><div style="color:rgb(51,51,51)"> 536 2017/05/04 12:24:18.054 SIP Info Incoming call from <a href="http://138.132.130.200:58111">138.132.130.200:58111</a></div><div style="color:rgb(51,51,51)"> 537 2017/05/04 12:24:18.055 APP Info call 61: new incoming SIP call from "<a href="mailto:8691@138.132.129.147">8691@138.132.129.147</a>"</div><div style="color:rgb(51,51,51)"> 538 2017/05/04 12:24:18.236 APP Info call 61: "Nilson Costa" now joined conference "0010360100040x6c5eab929a5f3aa2"</div><div><font color="#333333"> </font><span style="background-color:rgb(204,0,0)"><font color="#f3f3f3">539 2017/05/04 12:24:20.096 SIP Error call 60: Closing call due to failed reINVITE</font></span></div><div style="color:rgb(51,51,51)"> 540 2017/05/04 12:24:20.096 CMGR Info call 60: disconnecting, "<a href="mailto:0985590026@138.132.129.147">0985590026@138.132.129.147</a>" - capset error</div><div style="color:rgb(51,51,51)"> 541 2017/05/04 12:24:20.096 APP Info call 60: tearing down call from "0985590026" - destroy at far end request; capabilityNegotiationError</div><div style="color:rgb(51,51,51)"> 542 2017/05/04 12:24:20.420 CMGR Info call 59: disconnecting, "<a href="mailto:8633@138.132.129.147">8633@138.132.129.147</a>"</div><div style="color:rgb(51,51,51)"> 543 2017/05/04 12:24:20.420 APP Info call 59: tearing down call from "Phone Teste" - destroy at far end request; remoteTeardown</div><div style="color:rgb(51,51,51)"> 544 2017/05/04 12:24:21.545 CMGR Info call 61: disconnecting, "<a href="mailto:8691@138.132.129.147">8691@138.132.129.147</a>"</div><div style="color:rgb(51,51,51)"> 545 2017/05/04 12:24:21.545 APP Info call 61: tearing down call from "Nilson Costa" - destroy at far end request; remoteTeardown</div><div style="color:rgb(51,51,51)"> 546 2017/05/04 12:24:22.531 APP Info conference "0010360100040x6c5eab929a5f3aa2": deleted via API (no participants)</div></font></font></div><div><font color="#333333" face="arial, verdana, helvetica, calibri, sans-serif"><font size="4"><br></font></font></div><div><font color="#333333" face="arial, verdana, helvetica, calibri, sans-serif"><font size="4"><br></font></font></div><div><font color="#333333" face="arial, verdana, helvetica, calibri, sans-serif"><font size="4">On conductor I see </font></font></div><div><font color="#333333" face="arial, verdana, helvetica, calibri, sans-serif"><font size="4"><br></font></font></div><div><font color="#333333" face="arial, verdana, helvetica, calibri, sans-serif"><font size="4"><div>2017-05-04T11:38:59-03:00 conferencefactory.controller: Level="INFO" Event="A conference has been deleted." Conference_name="0030360100110x6c5eab929a5f3aa3" Conference_unique_identifier="c7936d82e0d556f4250f361f1c0b3965c69da4f1" Conference_bridge_address="138.132.130.195" Conference_bridge_conference_name="0030360100110x6c5eab929a5f3aa3" Conference_bridge_UUID="488623ee-4cc8-4aa7-a3dc-11853bf8c1f1" UTCTime="2017-05-04 14:38:59,84"</div><div>2017-05-04T11:38:58-03:00 conferencefactory.controller: Level="INFO" Event="A conference has been marked for deletion." Conference_name="0030360100110x6c5eab929a5f3aa3" Conference_unique_identifier="c7936d82e0d556f4250f361f1c0b3965c69da4f1" Conference_bridge_address="138.132.130.195" Conference_bridge_conference_name="0030360100110x6c5eab929a5f3aa3" Conference_bridge_UUID="488623ee-4cc8-4aa7-a3dc-11853bf8c1f1" UTCTime="2017-05-04 14:38:58,845"</div><div>2017-05-04T11:38:58-03:00 conferencefactory.switchboard: Level="INFO" Event="A management request has been received." Command="conference.destroy" Conference_name="003036010011" Requester_(VCS/Unified_CM/client)_address="138.132.129.146" UTCTime="2017-05-04 14:38:58,823"</div><div>2017-05-04T11:38:54-03:00 conferencefactory.controller: Level="INFO" Event="A request to join a conference was successfully processed." Conference_alias_description="LC_SPO_Ad-HOC" Conference_alias_name="LC_SPO_Ad-HOC" Incoming_alias_match="(.*)@.*" Conference_name_rule="\1" Conference_alias_UUID="adhoc_auto_gen" Conference_name="0030360100110x6c5eab929a5f3aa3" Conference_template_name="CUCM Ad-Hoc SP Meeting" Conference_template_UUID="b78f285a-a1a4-4189-ab5d-26a59a9ee111" Destination-alias="<a href="mailto:003036010011@138.132.130.199">003036010011@138.132.130.199</a>" Conference_unique_identifier="c7936d82e0d556f4250f361f1c0b3965c69da4f1" Pre-configured_endpoint="False" Conference_bridge_address="138.132.130.195" Conference_bridge_conference_name="0030360100110x6c5eab929a5f3aa3" Conference_bridge_UUID="488623ee-4cc8-4aa7-a3dc-11853bf8c1f1" Participant_role="participant" Participant_type="Incoming ad-hoc" Request_unique_identifier="663d6ede-30d7-11e7-b4ee-55a476ff1b76" Requester_(VCS/Unified_CM/client)_address="138.132.129.146" Source_protocol="SIP" Unauthenticated_source_aliases="[<a href="mailto:8691@138.132.129.146">8691@138.132.129.146</a>]" UTCTime="2017-05-04 14:38:54,970"</div><div>2017-05-04T11:38:54-03:00 conferencefactory.controller: Level="INFO" Event="A request has been received from a client for a participant to create or join a conference." Destination-alias="<a href="mailto:003036010011@138.132.130.199">003036010011@138.132.130.199</a>" Request_unique_identifier="663d6ede-30d7-11e7-b4ee-55a476ff1b76" Requester_(VCS/Unified_CM/client)_address="138.132.129.146" Source_protocol="SIP" Unauthenticated_source_aliases="[<a href="mailto:8691@138.132.129.146">8691@138.132.129.146</a>]" UTCTime="2017-05-04 14:38:54,950"</div><div>2017-05-04T11:38:53-03:00 conferencefactory.controller: Level="INFO" Event="A request to join a conference was successfully processed." Conference_alias_description="LC_SPO_Ad-HOC" Conference_alias_name="LC_SPO_Ad-HOC" Incoming_alias_match="(.*)@.*" Conference_name_rule="\1" Conference_alias_UUID="adhoc_auto_gen" Conference_name="0030360100110x6c5eab929a5f3aa3" Conference_template_name="CUCM Ad-Hoc SP Meeting" Conference_template_UUID="b78f285a-a1a4-4189-ab5d-26a59a9ee111" Destination-alias="<a href="mailto:003036010011@138.132.130.199">003036010011@138.132.130.199</a>" Conference_unique_identifier="c7936d82e0d556f4250f361f1c0b3965c69da4f1" Pre-configured_endpoint="False" Conference_bridge_address="138.132.130.195" Conference_bridge_conference_name="0030360100110x6c5eab929a5f3aa3" Conference_bridge_UUID="488623ee-4cc8-4aa7-a3dc-11853bf8c1f1" Participant_role="participant" Participant_type="Incoming ad-hoc" Request_unique_identifier="6589d7c0-30d7-11e7-b7e9-55a476ff1b76" Requester_(VCS/Unified_CM/client)_address="138.132.129.146" Source_protocol="SIP" Unauthenticated_source_aliases="[<a href="mailto:0985590026@138.132.129.146">0985590026@138.132.129.146</a>]" UTCTime="2017-05-04 14:38:53,787"</div><div>2017-05-04T11:38:53-03:00 conferencefactory.controller: Level="INFO" Event="A request has been received from a client for a participant to create or join a conference." Destination-alias="<a href="mailto:003036010011@138.132.130.199">003036010011@138.132.130.199</a>" Request_unique_identifier="6589d7c0-30d7-11e7-b7e9-55a476ff1b76" Requester_(VCS/Unified_CM/client)_address="138.132.129.146" Source_protocol="SIP" Unauthenticated_source_aliases="[<a href="mailto:0985590026@138.132.129.146">0985590026@138.132.129.146</a>]" UTCTime="2017-05-04 14:38:53,773"</div><div>2017-05-04T11:38:53-03:00 conferencefactory.controller: Level="INFO" Event="A request to join a conference was successfully processed." Conference_alias_description="LC_SPO_Ad-HOC" Conference_alias_name="LC_SPO_Ad-HOC" Incoming_alias_match="(.*)@.*" Conference_name_rule="\1" Conference_alias_UUID="adhoc_auto_gen" Conference_name="0030360100110x6c5eab929a5f3aa3" Conference_template_name="CUCM Ad-Hoc SP Meeting" Conference_template_UUID="b78f285a-a1a4-4189-ab5d-26a59a9ee111" Destination-alias="<a href="mailto:003036010011@138.132.130.199">003036010011@138.132.130.199</a>" Conference_unique_identifier="c7936d82e0d556f4250f361f1c0b3965c69da4f1" Pre-configured_endpoint="False" Conference_bridge_address="138.132.130.195" Conference_bridge_conference_name="0030360100110x6c5eab929a5f3aa3" Conference_bridge_UUID="488623ee-4cc8-4aa7-a3dc-11853bf8c1f1" Participant_role="participant" Participant_type="Incoming ad-hoc" Request_unique_identifier="65643447-30d7-11e7-9f87-55a476ff1b76" Requester_(VCS/Unified_CM/client)_address="138.132.129.146" Source_protocol="SIP" Unauthenticated_source_aliases="[<a href="mailto:8633@138.132.129.146">8633@138.132.129.146</a>]" UTCTime="2017-05-04 14:38:53,542"</div><div>2017-05-04T11:38:53-03:00 conferencefactory.controller: Level="INFO" Event="A request has been received from a client for a participant to create or join a conference." Destination-alias="<a href="mailto:003036010011@138.132.130.199">003036010011@138.132.130.199</a>" Request_unique_identifier="65643447-30d7-11e7-9f87-55a476ff1b76" Requester_(VCS/Unified_CM/client)_address="138.132.129.146" Source_protocol="SIP" Unauthenticated_source_aliases="[<a href="mailto:8633@138.132.129.146">8633@138.132.129.146</a>]" UTCTime="2017-05-04 14:38:53,527"</div><div>2017-05-04T11:38:53-03:00 conferencefactory.controller: Level="INFO" Event="A conference has been successfully created on the conference bridge and is ready to receive participants." Conference_display_name="0030360100110x6c5eab929a5f3aa3" Conference_name="0030360100110x6c5eab929a5f3aa3" Conference_template_name="CUCM Ad-Hoc SP Meeting" Conference_unique_identifier="c7936d82e0d556f4250f361f1c0b3965c69da4f1" Conference_bridge_address="138.132.130.195" Conference_bridge_conference_name="0030360100110x6c5eab929a5f3aa3" Conference_bridge_UUID="488623ee-4cc8-4aa7-a3dc-11853bf8c1f1" Process_time="0.131369898096" Request_unique_identifier="65461d1e-30d7-11e7-99dd-55a476ff1b76" Requester_(VCS/Unified_CM/client)_address="138.132.129.146" UTCTime="2017-05-04 14:38:53,461"</div><div>2017-05-04T11:38:53-03:00 conferencefactory.controller: Level="WARNING" Event="An API request was made to create a conference using a non-scheduled conference template; the factory.conferencecreate request may fail if the conference has already started." Conference_template_name="CUCM Ad-Hoc SP Meeting" UTCTime="2017-05-04 14:38:53,333"</div><div>2017-05-04T11:38:53-03:00 conferencefactory.switchboard: Level="INFO" Event="A management request has been received." Command="conference.create" Conference_name="003036010011" Requester_(VCS/Unified_CM/client)_address="138.132.129.146" UTCTime="2017-05-04 14:38:53,311"</div><div>2017-05-04T11:38:37-03:00 conferencefactory.switchboard: Level="INFO" Event="A management request has been received." Command="device.query" Requester_(VCS/Unified_CM/client)_address="138.132.129.146" UTCTime="2017-05-04 14:38:37,917"</div><div>2017-05-04T11:38:23-03:00 syslog-ng[1167]: Configuration reload request received, reloading configuration;</div><div>2017-05-04T11:38:23-03:00 syslog-ng[1167]: Syslog connection established; fd='21', server='AF_INET(138.132.130.190:514)', local='AF_INET(<a href="http://0.0.0.0:0">0.0.0.0:0</a>)'</div><div><br></div><div>Can someone help me solving this issue?</div><div><br></div><div>Regards</div></font></font></div><div><font color="#333333" face="arial, verdana, helvetica, calibri, sans-serif"><font size="4"><br clear="all"></font></font><div><br></div>-- <br><div class="gmail_signature"><div dir="ltr">Nilson Lino da Costa Junior<br></div></div>
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