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<blockquote type="cite" class="">"For each IP Phone model, once Cisco releases a new firmware version, the older versions are no longer supported."<br class="">
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<div class="">Source: <a href="http://www.cisco.com/c/en/us/support/docs/collaboration-endpoints/unified-ip-phone-7900-series/116684-technote-ipphone-00.html" class="">http://www.cisco.com/c/en/us/support/docs/collaboration-endpoints/unified-ip-phone-7900-series/116684-technote-ipphone-00.html</a></div>
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Refer to the other sections of that doc for the definition of “supported”. That term is oft-used and varies greatly in definition.
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<div class="">That specific sentence means that when 11.7 firmware posts you won’t see a new build of 11.5 and to set the expectation that TAC will probably ask you to at least try the latest firmware on a phone that’s having issues. </div>
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<div class="">-Ryan </div>
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<div class="">On May 18, 2017, at 12:00 PM, Anthony Holloway <<a href="mailto:avholloway+cisco-voip@gmail.com" class="">avholloway+cisco-voip@gmail.com</a>> wrote:</div>
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<div dir="ltr" class="">Thanks Ryan. I was hoping you would reply to this "bat signal."
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<div class="">I'll slap the latest 11.7 on there and see what happens, then report back.</div>
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<div class="">Interestingly, I have never noticed this official Cisco stance on IP Phone firmware before today, and so I suppose I'm unsupported right now on 11.5(1)SR1 and need to be on 11.7 latest anyway, just to get support.</div>
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<div class="">"For each IP Phone model, once Cisco releases a new firmware version, the older versions are no longer supported."</div>
<div class="">Source: <a href="http://www.cisco.com/c/en/us/support/docs/collaboration-endpoints/unified-ip-phone-7900-series/116684-technote-ipphone-00.html" class="">http://www.cisco.com/c/en/us/support/docs/collaboration-endpoints/unified-ip-phone-7900-series/116684-technote-ipphone-00.html</a></div>
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<div dir="ltr" class="">On Thu, May 18, 2017 at 9:59 AM Ryan Ratliff (rratliff) <<a href="mailto:rratliff@cisco.com" class="">rratliff@cisco.com</a>> wrote:<br class="">
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<div style="word-wrap:break-word" class="">I can see a few cases on it, some are just RMAs and others are fixed by an upgrade.
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<div class="">If anyone has one that’s not getting fixed by an upgrade get a case open and let me know the SR number. We will probably need to get it sent to us for debugging.</div>
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<blockquote type="cite" class="">I'd like to have some official documentation from Cisco explaining that they know their phones do this and what the course of action needs to be.</blockquote>
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<div class="">I (personally) had never heard of this before your email this morning. I am now aware that this is a problem observed by a small number of customers (the number of cases I can find is somewhere between a peck and a bushel) and the official course
of action needs to be open a TAC SR fur further investigation.</div>
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<div class="">-Ryan </div>
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<div class="">On May 18, 2017, at 9:38 AM, Anthony Holloway <<a href="mailto:avholloway+cisco-voip@gmail.com" target="_blank" class="">avholloway+cisco-voip@gmail.com</a>> wrote:</div>
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<div dir="ltr" class="">Can someone confirm whether or not this issue linked below has been filed as a defect please?
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<div class=""><a href="https://supportforums.cisco.com/discussion/12960896/cp-8851-featuresession-buttons-flashing-red-amber-and-green" target="_blank" class="">https://supportforums.cisco.com/discussion/12960896/cp-8851-featuresession-buttons-flashing-red-amber-and-green</a><br class="">
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<div class="">I don't have an active SmartNet contract on my phones (like most people, I'm sure) and so I cannot open a TAC case for it. I'd like to have some official documentation from Cisco explaining that they know their phones do this and what the course
of action needs to be. So far, this forum posting is all I have found; though I'm no bugsearch ninja.</div>
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<div class="">Thanks.</div>
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