<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
</head>
<body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">
I just filed CSCve49657 to track it.
<div class=""><br class="">
</div>
<div class="">If anyone can get a PRT from a phone that’s doing it (preferably right after a boot) please send it to me directly or work through TAC. </div>
<div class=""><br class="">
<div class="">-Ryan </div>
<br class="">
<div>
<div class="">On May 18, 2017, at 12:25 PM, Anthony Holloway <<a href="mailto:avholloway+cisco-voip@gmail.com" class="">avholloway+cisco-voip@gmail.com</a>> wrote:</div>
<br class="Apple-interchange-newline">
<div class="">
<div dir="ltr" class="">Well, moving to the following did fix the flashing lights by the way.
<div class=""><br class="">
</div>
<div class="">
<div class="">Active Load ID:<span style="white-space:pre" class=""> </span>sip88xx.11-7-1-17</div>
<div class="">Inactive Load ID:<span style="white-space:pre" class=""> </span>sip88xx.11-5-1SR1-1</div>
<div class=""><br class="">
</div>
<div class="">I then flipped the phone back to 11.5(1), and the problem did not return, so the upgrade to 11.7(1) permanently fixed the issue.</div>
<div class=""><br class="">
</div>
<div class="">So, no documented defect for this then Ryan, is that right?</div>
<div class=""><br class="">
</div>
<div class="">FYI I also posted my experience in the forum posting for future Googlers.</div>
<br class="">
<div class="gmail_quote">
<div dir="ltr" class="">On Thu, May 18, 2017 at 9:59 AM Ryan Ratliff (rratliff) <<a href="mailto:rratliff@cisco.com" class="">rratliff@cisco.com</a>> wrote:<br class="">
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div style="word-wrap:break-word" class="">I can see a few cases on it, some are just RMAs and others are fixed by an upgrade.
<div class=""><br class="">
</div>
<div class="">If anyone has one that’s not getting fixed by an upgrade get a case open and let me know the SR number. We will probably need to get it sent to us for debugging.</div>
<div class=""></div>
</div>
<div style="word-wrap:break-word" class="">
<div class=""><br class="">
<blockquote type="cite" class="">I'd like to have some official documentation from Cisco explaining that they know their phones do this and what the course of action needs to be.</blockquote>
<div class=""><br class="">
</div>
</div>
</div>
<div style="word-wrap:break-word" class="">
<div class="">I (personally) had never heard of this before your email this morning. I am now aware that this is a problem observed by a small number of customers (the number of cases I can find is somewhere between a peck and a bushel) and the official course
of action needs to be open a TAC SR fur further investigation.</div>
<div class=""><br class="">
</div>
<div class="">
<div class="">-Ryan </div>
<br class="">
<div class=""></div>
</div>
</div>
<div style="word-wrap:break-word" class="">
<div class="">
<div class="">
<div class="">On May 18, 2017, at 9:38 AM, Anthony Holloway <<a href="mailto:avholloway+cisco-voip@gmail.com" target="_blank" class="">avholloway+cisco-voip@gmail.com</a>> wrote:</div>
<br class="m_-8646020018807020634Apple-interchange-newline">
</div>
</div>
</div>
<div style="word-wrap:break-word" class="">
<div class="">
<div class="">
<div class="">
<div dir="ltr" class="">Can someone confirm whether or not this issue linked below has been filed as a defect please?
<div class=""><br class="">
</div>
<div class=""><a href="https://supportforums.cisco.com/discussion/12960896/cp-8851-featuresession-buttons-flashing-red-amber-and-green" target="_blank" class="">https://supportforums.cisco.com/discussion/12960896/cp-8851-featuresession-buttons-flashing-red-amber-and-green</a><br class="">
</div>
<div class=""><br class="">
</div>
<div class="">I don't have an active SmartNet contract on my phones (like most people, I'm sure) and so I cannot open a TAC case for it. I'd like to have some official documentation from Cisco explaining that they know their phones do this and what the course
of action needs to be. So far, this forum posting is all I have found; though I'm no bugsearch ninja.</div>
<div class=""><br class="">
</div>
<div class="">Thanks.</div>
</div>
</div>
</div>
</div>
</div>
<div style="word-wrap:break-word" class="">
<div class="">
<div class="">
<div class="">_______________________________________________<br class="">
cisco-voip mailing list<br class="">
<a href="mailto:cisco-voip@puck.nether.net" target="_blank" class="">cisco-voip@puck.nether.net</a><br class="">
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank" class="">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br class="">
</div>
</div>
<br class="">
</div>
</div>
</blockquote>
</div>
</div>
</div>
</div>
</div>
<br class="">
</div>
</body>
</html>