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<div>I'll let other more senior people speak more candid, but I imagine you could something aling these lines, if not exactly, with either CUCM feature access codes or with a CCX script with a tie in to your DB. And if of course, either QM or your choice of
recording software<br>
<br>
Ben Amick
<div>Telecom Analyst</div>
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<div><br>
On May 28, 2017, at 11:46 AM, Haas, Neal <<a href="mailto:nhaas@co.fresno.ca.us">nhaas@co.fresno.ca.us</a>> wrote:<br>
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<p class="MsoNormal">I am working on a project to track calls by ID. I thought law firms might have this, but can’t find any that work with CUCM.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l1 level1 lfo1"><!--[if !supportLists]--><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span><!--[endif]-->Unique ID<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l1 level1 lfo1"><!--[if !supportLists]--><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span><!--[endif]-->allow only Unique ID to call specific numbers<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l1 level1 lfo1"><!--[if !supportLists]--><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman"">
</span></span><!--[endif]-->Limit call to 5 minutes.<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l1 level1 lfo1"><!--[if !supportLists]--><span style="mso-list:Ignore">4.<span style="font:7.0pt "Times New Roman"">
</span></span><!--[endif]-->Record all calls<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l1 level1 lfo1"><!--[if !supportLists]--><span style="mso-list:Ignore">5.<span style="font:7.0pt "Times New Roman"">
</span></span><!--[endif]-->Generate reporting by Unique ID<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l1 level1 lfo1"><!--[if !supportLists]--><span style="mso-list:Ignore">6.<span style="font:7.0pt "Times New Roman"">
</span></span><!--[endif]-->Block calls to specific numbers.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you for any suggestions.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Neal Haas<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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