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Maintenance mode means the SX10 has crashed. If you can pull a log bundle from the codec when it’s in this state then open a TAC SR and upload the bundle we can tell you what defect you are hitting so you know what version to upgrade to.
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<div class="">For the upgrade yes, you can manage it just like any other device in UCM using the COP file installed on the TFTP server. You can also upload the .pkg file directly to the endpoint if you wish.</div>
<div class="">In CE9.0 and later you can upload the pkg or COP file directly the endoint and it will accept either one.</div>
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<div class="">-Ryan </div>
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<div class="">On Jun 7, 2017, at 9:40 PM, naresh rathore <<a href="mailto:nareh84@hotmail.com" class="">nareh84@hotmail.com</a>> wrote:</div>
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<div style="margin-top: 0px; margin-bottom: 0px;" class="">hi,</div>
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<div style="margin-top: 0px; margin-bottom: 0px;" class="">I have SX10 registered to CUCM. i am getting the attached error during the middle of conference call/video call. i want to upgrade the SX10 to the latest firmware. the current version is <span style="font-family: Verdana; font-size: 11.2px; background-color: rgb(248, 248, 248);" class="">TC7.3.2.14ad7cc.
just want to know whether i have to follow the same procedure as any other phone firmware upgrade on cucm. and use the following file to upgrade. i think after i use upload this file and once reboot the sx, Sx10 will automatically upgrade.</span></div>
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<div style="margin-top: 0px; margin-bottom: 0px;" class=""><span style="font-family: Verdana; font-size: 11.2px; background-color: rgb(248, 248, 248);" class=""><strong id="FA8D5909D75283448CAB8BE46F6E2911E5C01121" class="overlay_img" style="cursor: pointer; margin: 0px; padding: 0px; border: 0px; font-size: 11px; font-family: arial, helvetica, sans-serif; color: rgb(51, 51, 51); vertical-align: baseline; background-color: transparent; background-position: initial initial; background-repeat: initial initial;">Collaboration
Endpoint Software for SX10 for CUCM</strong><span style="color: rgb(51, 51, 51); font-family: arial, helvetica, sans-serif; font-size: 11px; background-color: rgb(240, 245, 248);" class=""> </span><img alt="Login & Valid Contract Required " title="Login & Valid Contract Required " src="https://www.static-cisco.com/web/fw/softwareportal/images/lock_doc_12.png" style="border: 0px; vertical-align: middle; margin: 0px; padding: 0px; font-size: 11px; font-family: arial, helvetica, sans-serif; color: rgb(51, 51, 51); background-color: transparent; background-position: initial initial; background-repeat: initial initial;" class=""><span style="color: rgb(51, 51, 51); font-family: arial, helvetica, sans-serif; font-size: 11px; background-color: rgb(240, 245, 248);" class=""> </span><br style="color: rgb(51, 51, 51); font-family: arial, helvetica, sans-serif; font-size: 11px;" class="">
<span id="FA8D5909D75283448CAB8BE46F6E2911E5C01121" class="overlay_img" style="cursor: pointer; margin: 0px; padding: 0px; border: 0px; font-size: 11px; font-family: arial, helvetica, sans-serif; color: rgb(51, 51, 51); vertical-align: baseline; background-color: transparent; background-position: initial initial; background-repeat: initial initial;">cmterm-s52030ce8_3_2.k3.cop.sgn</span><br class="">
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<div style="margin-top: 0px; margin-bottom: 0px;" class=""><span style="font-family: Verdana; font-size: 11.2px; background-color: rgb(248, 248, 248);" class=""><span class="overlay_img" style="cursor: pointer; margin: 0px; padding: 0px; border: 0px; font-size: 11px; font-family: arial, helvetica, sans-serif; color: rgb(51, 51, 51); vertical-align: baseline; background-color: transparent; background-position: initial initial; background-repeat: initial initial;"><br class="">
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<div style="margin-top: 0px; margin-bottom: 0px;" class=""><span style="font-family: Verdana; font-size: 11.2px; background-color: rgb(248, 248, 248);" class=""><span class="overlay_img" style="cursor: pointer; margin: 0px; padding: 0px; border: 0px; font-size: 11px; font-family: arial, helvetica, sans-serif; color: rgb(51, 51, 51); vertical-align: baseline; background-color: transparent; background-position: initial initial; background-repeat: initial initial;">Regards</span></span></div>
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<div style="margin-top: 0px; margin-bottom: 0px;" class=""><span style="font-family: Verdana; font-size: 11.2px; background-color: rgb(248, 248, 248);" class=""><span class="overlay_img" style="cursor: pointer; margin: 0px; padding: 0px; border: 0px; font-size: 11px; font-family: arial, helvetica, sans-serif; color: rgb(51, 51, 51); vertical-align: baseline; background-color: transparent; background-position: initial initial; background-repeat: initial initial;"><br class="">
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<div style="margin-top: 0px; margin-bottom: 0px;" class=""><span style="font-family: Verdana; font-size: 11.2px; background-color: rgb(248, 248, 248);" class=""><span class="overlay_img" style="cursor: pointer; margin: 0px; padding: 0px; border: 0px; font-size: 11px; font-family: arial, helvetica, sans-serif; color: rgb(51, 51, 51); vertical-align: baseline; background-color: transparent; background-position: initial initial; background-repeat: initial initial;">Naray</span></span></div>
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<span id="cid:5D7A27CA-B635-4561-8A33-96B2AA657A53@cisco.com"><video conferencing error..PNG></span><span style="font-family: LucidaGrande; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; display: inline !important;" class="">_______________________________________________</span><br style="font-family: LucidaGrande; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class="">
<span style="font-family: LucidaGrande; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; display: inline !important;" class="">cisco-voip
mailing list</span><br style="font-family: LucidaGrande; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class="">
<a href="mailto:cisco-voip@puck.nether.net" style="font-family: LucidaGrande; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;" class="">cisco-voip@puck.nether.net</a><br style="font-family: LucidaGrande; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class="">
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" style="font-family: LucidaGrande; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;" class="">https://puck.nether.net/mailman/listinfo/cisco-voip</a></div>
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