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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">My issues eventually led to being told to rebuild the system. So fair warning as further upgrades may become even more fun.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA<br>
Network Engineer<br>
Direct Voice: 443.541.1518</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><br>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Anthony Holloway [mailto:avholloway+cisco-voip@gmail.com]
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<b>Sent:</b> Monday, June 19, 2017 11:51 AM<br>
<b>To:</b> Abhiram Kramadhati (akramadh) <akramadh@cisco.com>; Matthew Loraditch <MLoraditch@heliontechnologies.com>; Charles Goldsmith <wokka@justfamily.org><br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] UCCX 11.5(1)SU1 released<o:p></o:p></span></p>
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<p class="MsoNormal">I did not open a TAC case, because Matthew was so kind as to have lead me down the path to fixing it myself.  I'll see if I can get the logs for you, but unicast email.<o:p></o:p></p>
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<p class="MsoNormal">On a related topic to UCCX v11.5(1)SU1, I'm shocked this is still a problem, and that I have to make this change to Finesse. Every. Single. Time.<o:p></o:p></p>
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<p class="MsoNormal"><a href="http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118823-technote-uccx-00.html">http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118823-technote-uccx-00.html</a><o:p></o:p></p>
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<p class="MsoNormal">On Sun, Jun 18, 2017 at 3:16 AM Abhiram Kramadhati (akramadh) <<a href="mailto:akramadh@cisco.com">akramadh@cisco.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Did you happen to open TAC cases for this? If yes, can you share the case number and if no can you share the install
 logs folder? Thanks. </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-family:"Calibri",sans-serif;color:black">From:
</span></b><span style="font-family:"Calibri",sans-serif;color:black">Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>><br>
<b>Date: </b>Sunday, 18 June 2017 at 12:25 PM<br>
<b>To: </b>Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>>, "Abhiram Kramadhati (akramadh)" <<a href="mailto:akramadh@cisco.com" target="_blank">akramadh@cisco.com</a>>, Charles Goldsmith
 <<a href="mailto:wokka@justfamily.org" target="_blank">wokka@justfamily.org</a>><br>
<b>Cc: </b>"<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>></span><o:p></o:p></p>
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<b>Subject: </b>Re: [cisco-voip] UCCX 11.5(1)SU1 released</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Aaaaaand, one more.  Any Supervisor who was also assigned the Reporting Role, lost their Supervisor Group, so the Finesse Gadgets were showing the permissions issue still.  Fun
 times. <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Sat, Jun 17, 2017 at 7:34 PM Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I spoke too soon, the Historical Reports are also missing permissions.
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Sat, Jun 17, 2017 at 7:27 PM Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">So, I just hit this error too.
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Upgrade was from 10.5(1) to 11.5(1)SU1ES01 and upon first login as Agent to Finesse I saw the error:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">To fix it, I logged into CUIC and manually added the groups: Agents or Supervisors to the appropriate Live Data reports.  Refresh the browser and then it worked.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Example below:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Before Fixing It (You can see only Administrators could Exec/Read):<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Mon, Apr 10, 2017 at 7:22 AM Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">And I had to reapply perms to all the reports… I don’t know whether I’m just special, but whatever
 update originally screwed up my CUIC perms (10.6 or something there was a bug…) has haunted me ever since. I don’t suppose there is a script someone in TAC could run to reapply default perms to everything in CUIC??</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA</span><span style="font-size:10.0pt;font-family:PMingLiU;color:#1F497D"><br>
</span><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Network Engineer</span><span style="font-size:10.0pt;font-family:PMingLiU;color:#1F497D"><br>
</span><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Direct Voice:
<a href="tel:(443)%20541-1518" target="_blank">443.541.1518</a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="https://www.facebook.com/heliontech?ref=hl" target="_blank"><span style="font-size:8.0pt">Facebook</span></a></span><span style="font-size:8.0pt;font-family:"Calibri",sans-serif;color:#1F497D">
 | </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="https://twitter.com/HelionTech" target="_blank"><span style="font-size:8.0pt">Twitter</span></a></span><span style="font-size:8.0pt;font-family:"Calibri",sans-serif;color:#1F497D">
 | </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="https://www.linkedin.com/company/helion-technologies?trk=top_nav_home" target="_blank"><span style="font-size:8.0pt">LinkedIn</span></a></span><span style="font-size:8.0pt;font-family:"Calibri",sans-serif;color:#1F497D">
 | </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="https://plus.google.com/+Heliontechnologies/posts" target="_blank"><span style="font-size:8.0pt">G+</span></a></span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Matthew Loraditch<br>
<b>Sent:</b> Monday, April 10, 2017 7:58 AM<br>
<b>To:</b> Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>>; Abhiram Kramadhati (akramadh) <<a href="mailto:akramadh@cisco.com" target="_blank">akramadh@cisco.com</a>>; Charles Goldsmith
 <<a href="mailto:wokka@justfamily.org" target="_blank">wokka@justfamily.org</a>></span><o:p></o:p></p>
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<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] UCCX 11.5(1)SU1 released</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">So we’ve been having tons of fun with live data and such so I updated over the weekend, now in supervisor
 Team and Queue data I’ve got this:</span><o:p></o:p></p>
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User does not have sufficient permissions for entity: C8E2DB0C10000140000000A40A4E5E6B (minimum permission required: PERMISSION_READ_EXEC)</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">We are on Premium licensing… I’m digging around</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA</span><span style="font-size:10.0pt;font-family:PMingLiU;color:#1F497D"><br>
</span><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Network Engineer</span><span style="font-size:10.0pt;font-family:PMingLiU;color:#1F497D"><br>
</span><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Direct Voice:
<a href="tel:(443)%20541-1518" target="_blank">443.541.1518</a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="https://www.facebook.com/heliontech?ref=hl" target="_blank"><span style="font-size:8.0pt">Facebook</span></a></span><span style="font-size:8.0pt;font-family:"Calibri",sans-serif;color:#1F497D">
 | </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="https://twitter.com/HelionTech" target="_blank"><span style="font-size:8.0pt">Twitter</span></a></span><span style="font-size:8.0pt;font-family:"Calibri",sans-serif;color:#1F497D">
 | </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="https://www.linkedin.com/company/helion-technologies?trk=top_nav_home" target="_blank"><span style="font-size:8.0pt">LinkedIn</span></a></span><span style="font-size:8.0pt;font-family:"Calibri",sans-serif;color:#1F497D">
 | </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="https://plus.google.com/+Heliontechnologies/posts" target="_blank"><span style="font-size:8.0pt">G+</span></a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Anthony Holloway<br>
<b>Sent:</b> Saturday, April 1, 2017 1:21 PM<br>
<b>To:</b> Abhiram Kramadhati (akramadh) <<a href="mailto:akramadh@cisco.com" target="_blank">akramadh@cisco.com</a>>; Charles Goldsmith <<a href="mailto:wokka@justfamily.org" target="_blank">wokka@justfamily.org</a>><br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] UCCX 11.5(1)SU1 released</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">You're so awesome!<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Sat, Apr 1, 2017 at 11:07 AM Abhiram Kramadhati (akramadh) <<a href="mailto:akramadh@cisco.com" target="_blank">akramadh@cisco.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Try it for yourself ;)<br>
<br>
Sent from my iPhone<o:p></o:p></p>
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On 1 Apr 2017, at 9:00 pm, Charles Goldsmith <<a href="mailto:wokka@justfamily.org" target="_blank">wokka@justfamily.org</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Is this an April Fools joke?
<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Sat, Apr 1, 2017 at 8:44 AM, Abhiram Kramadhati (akramadh)
<span class="m-4302801488993367297m3531261749337314618m2114603389284480482m5759124043000306793gmailmsg">
<<a href="mailto:akramadh@cisco.com" target="_blank">akramadh@cisco.com</a>></span> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:13.5pt">
<span class="m-4302801488993367297m3531261749337314618m2114603389284480482m5759124043000306793gmailmsg"><span style="font-size:11.0pt;color:#343537;letter-spacing:.15pt">11.5(1)SU1 is now on CCO.
</span></span><o:p></o:p></p>
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<span class="m-4302801488993367297m3531261749337314618m2114603389284480482m5759124043000306793gmailmsg"><span style="font-size:11.0pt;color:#343537;letter-spacing:.15pt"> </span></span><o:p></o:p></p>
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<span class="m-4302801488993367297m3531261749337314618m2114603389284480482m5759124043000306793gmailmsg"><span style="font-size:11.0pt;color:#343537;letter-spacing:.15pt">UCCX:</span></span><span class="m-4302801488993367297m3531261749337314618m2114603389284480482m5759124043000306793m-8857496383862716736m4144608483309981730apple-converted-space"><span style="font-size:11.0pt;color:#343537;letter-spacing:.15pt"> </span></span><span class="m-4302801488993367297m3531261749337314618m2114603389284480482m5759124043000306793gmailmsg"><span style="font-size:11.0pt;color:#343537;letter-spacing:.15pt"><a href="https://software.cisco.com/download/release.html?i=!y&mdfid=286309734&softwareid=280840578&release=11.5(1)SU1&os=" target="_blank"><span style="color:#0AB7D7;letter-spacing:0pt;text-decoration:none">https://software.cisco.com/download/release.html?i=!y&mdfid=286309734&softwareid=280840578&release=11.5(1)SU1&os=</span></a></span></span><span class="m-4302801488993367297m3531261749337314618m2114603389284480482m5759124043000306793m-8857496383862716736m4144608483309981730apple-converted-space"><span style="font-size:11.0pt;color:#343537;letter-spacing:.15pt"> </span></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:13.5pt">
<span class="m-4302801488993367297m3531261749337314618m2114603389284480482m5759124043000306793gmailmsg"><span style="font-size:11.0pt;color:#343537;letter-spacing:.15pt">SM:</span></span><span class="m-4302801488993367297m3531261749337314618m2114603389284480482m5759124043000306793m-8857496383862716736m4144608483309981730apple-converted-space"><span style="font-size:11.0pt;color:#343537;letter-spacing:.15pt"> </span></span><span class="m-4302801488993367297m3531261749337314618m2114603389284480482m5759124043000306793gmailmsg"><span style="font-size:11.0pt;color:#343537;letter-spacing:.15pt"><a href="https://software.cisco.com/download/release.html?i=!y&mdfid=283613136&softwareid=283812550&release=11.5(1)SU1&os=" target="_blank"><span style="color:#0AB7D7;letter-spacing:0pt;text-decoration:none">https://software.cisco.com/download/release.html?i=!y&mdfid=283613136&softwareid=283812550&release=11.5(1)SU1&os=</span></a></span></span><o:p></o:p></p>
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<span class="m-4302801488993367297m3531261749337314618m2114603389284480482m5759124043000306793gmailmsg"><span style="font-size:11.0pt;color:#343537;letter-spacing:.15pt"> </span></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span class="m-4302801488993367297m3531261749337314618m2114603389284480482m5759124043000306793gmailmsg"><span style="font-size:11.0pt;color:#343537;letter-spacing:.15pt">Details:
</span></span><a href="https://communities.cisco.com/community/partner/collaboration/contactcenter/blog/2016/12/18/uccx--issues-technotes-and-everything-else-a-cisco-bu-initiative" target="_blank"><span class="m-4302801488993367297m3531261749337314618m2114603389284480482m5759124043000306793gmailmsg"><span style="font-size:10.5pt;font-family:CiscoSans;color:#0AB7D7;text-decoration:none">https://communities.cisco.com/community/partner/collaboration/contactcenter/blog/2016/12/18/uccx--issues-technotes-and-everything-else-a-cisco-bu-initiative</span></span></a><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span class="m-4302801488993367297m3531261749337314618m2114603389284480482m5759124043000306793gmailmsg"><span style="font-size:11.0pt"> </span></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span class="m-4302801488993367297m3531261749337314618m2114603389284480482m5759124043000306793gmailmsg"><span style="font-size:10.5pt;color:black">Regards,</span></span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span class="m-4302801488993367297m3531261749337314618m2114603389284480482m5759124043000306793gmailmsg"><span style="font-size:10.5pt;color:black">Abhiram Kramadhati</span></span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span class="m-4302801488993367297m3531261749337314618m2114603389284480482m5759124043000306793gmailmsg"><span style="font-size:10.5pt;color:black">Technical Solutions Manager, CCBU</span></span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span class="m-4302801488993367297m3531261749337314618m2114603389284480482m5759124043000306793gmailmsg"><span style="font-size:10.5pt;color:black">CCIE Collaboration # 40065</span></span><o:p></o:p></p>
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_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p>
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