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<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Looks like Finesse canīt contact Active Directory to log in the Agent and the connection Times out. The reason the Connection Manager gives is
<b>ADOutOfServiceMsg</b><br>
<br>
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="mso-fareast-language:ES-AR">De:</span></b><span lang="EN-US" style="mso-fareast-language:ES-AR"> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>En nombre de </b>Tooze-Froggatt, Peter (ISS)<br>
<b>Enviado el:</b> lunes, 03 de j</span><span lang="ES" style="mso-fareast-language:ES-AR">ulio de 2017 07:43 a.m.<br>
<b>Para:</b> cisco-voip@puck.nether.net<br>
<b>Asunto:</b> [cisco-voip] UCCX issue - Finesse agents unable to les ogin<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-GB">Hi all,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Running 11.5.1.10000-61 (ES01-45)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Thought I would find out if anyone has come across the following issue:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">We had an outage on our Service Desk whereby users were unable to login and calls couldn't be answered. Looking at the MIVR logs, calls were coming in and being held on a CTI port until an agent was made available. You
can see agents (‘X’ and ‘Y’) attempting to login, but shortly afterwards, the following exceptions are thrown:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">13971851: Jun 28 08:56:59.266 BST %MIVR-ICD_CTI-6-WATCHDOG_INFO:Watchdogthread:: A specific description for a trace=Watchdog thread - socket ClientId: FinesseSocket[addr=127.0.0.1,port=50556,localport=12028] timed out
or stuck so closed. q size is :0 time before last sent msg is : 1498636615424 time after last sent msg 1498636615424current time is : 1498636619266timeout is : 120000stuck time is : 3842time diff is : 124866<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">13971852: Jun 28 08:56:59.267 BST %MIVR-ICD_CTI-3-CLIENT_SOCKET_CLOSED:Client connection closed: A specific description for a trace=ClientConnMgr before closing Socket:socket is Socket[addr=127.0.0.1,port=50556,localport=12028]
for agentID:X<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">13971853: Jun 28 08:56:59.267 BST %MIVR-ICD_CTI-3-CLIENT_SOCKET_CLOSED:Client connection closed: A specific description for a trace=ClientConnMgr posted ADOutOfServiceMsg for agentID:X, agentDN: 93903<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">13971854: Jun 28 08:56:59.268 BST %MIVR-ICD_CTI-3-CLIENT_SOCKET_CLOSED:Client connection closed: A specific description for a trace=ClientConnMgr before closing Socket:socket is Socket[addr=127.0.0.1,port=50556,localport=12028]
for agentID:Y<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">13971855: Jun 28 08:56:59.268 BST %MIVR-ICD_CTI-3-CLIENT_SOCKET_CLOSED:Client connection closed: A specific description for a trace=ClientConnMgr posted ADOutOfServiceMsg for agentID:Y, agentDN: 93825<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">13971856: Jun 28 08:56:59.268 BST %MIVR-SS_RM-7-UNK:Processing msg: ADOutOfServiceMsg (Rsrc:X)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">13971857: Jun 28 08:56:59.269 BST %MIVR-ICD_CTI-3-SOCKET_READ_EXCEPTION:Exception while reading from a socket input.: A description for the nature of the exception=ClientConnMgr: SocketException reading msg from input
stream of socket : Socket[addr=127.0.0.1,port=50556,localport=12028] in client thread MIVR_ICD_CTI_client_thread_8775-19121-,Exception=java.net.SocketException: Socket closed<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">13971858: Jun 28 08:56:59.269 BST %MIVR-ICD_CTI-3-EXCEPTION:java.net.SocketException: Socket closed<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">13971859: Jun 28 08:56:59.269 BST %MIVR-ICD_CTI-3-EXCEPTION: at java.net.SocketInputStream.socketRead0(Native Method)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">13971860: Jun 28 08:56:59.269 BST %MIVR-ICD_CTI-3-EXCEPTION: at java.net.SocketInputStream.read(SocketInputStream.java:152)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">13971861: Jun 28 08:56:59.269 BST %MIVR-ICD_CTI-3-EXCEPTION: at java.net.SocketInputStream.read(SocketInputStream.java:122)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">13971862: Jun 28 08:56:59.269 BST %MIVR-ICD_CTI-3-EXCEPTION: at java.io.DataInputStream.readFully(DataInputStream.java:195)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">13971863: Jun 28 08:56:59.269 BST %MIVR-ICD_CTI-3-EXCEPTION: at java.io.DataInputStream.readFully(DataInputStream.java:169)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">13971864: Jun 28 08:56:59.269 BST %MIVR-ICD_CTI-3-EXCEPTION: at com.cisco.Ged188.io.CRACTIInputStream.readMSG(CRACTIInputStream.java:570)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">13971865: Jun 28 08:56:59.269 BST %MIVR-ICD_CTI-3-EXCEPTION: at com.cisco.wf.subsystems.ctiserver.ClientConn.run(ClientConn.java:71)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">13971866: Jun 28 08:56:59.269 BST %MIVR-ICD_CTI-3-EXCEPTION: at com.cisco.executor.Thread.run(Thread.java:539)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">13971867: Jun 28 08:56:59.269 BST %MIVR-ICD_CTI-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.runCommand(ExecutorStubImpl.java:690)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">13971868: Jun 28 08:56:59.269 BST %MIVR-ICD_CTI-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:486)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">13971869: Jun 28 08:56:59.269 BST %MIVR-ICD_CTI-3-EXCEPTION: at com.cisco.executor.impl.ExecutorStubImpl$RequestImpl.run(ExecutorStubImpl.java:762)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">13971870: Jun 28 08:56:59.269 BST %MIVR-ICD_CTI-3-EXCEPTION: at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:776)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">13971871: Jun 28 08:56:59.269 BST %MIVR-ICD_CTI-3-EXCEPTION: at com.cisco.executor.impl.PooledExecutorStubImpl$1$WorkerImpl.run(PooledExecutorStubImpl.java:99)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">13971872: Jun 28 08:56:59.269 BST %MIVR-ICD_CTI-3-EXCEPTION: at com.cisco.util.ThreadPoolFactory$ThreadImpl.run(ThreadPoolFactory.java:853)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">The user isn't able to login at all, and in fact see the same behaviour as described in this port:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><a href="https://supportforums.cisco.com/discussion/13153136/finesse-went-down-approximately-5-mins-uccx-1061su2">https://supportforums.cisco.com/discussion/13153136/finesse-went-down-approximately-5-mins-uccx-1061su2</a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">In our case, it wasn't just over a 5 minute period, and I had to failover UCCX to our secondary server to regain service.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">We have this raised with our support provider, but has anyone any ideas, In particular Abhiram?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#767171;mso-fareast-language:EN-GB">Kind Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#767171;mso-fareast-language:EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#767171;mso-fareast-language:EN-GB">Peter Tooze-Froggatt<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#767171;mso-fareast-language:EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#767171;mso-fareast-language:EN-GB">ISS Network Specialist – Telephony and Unified Communications<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#767171;mso-fareast-language:EN-GB">Lancaster University<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#767171;mso-fareast-language:EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#767171;mso-fareast-language:EN-GB">+44 01524 510019<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
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