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<div class="">From Syslog, we can see lot of "DBLException" with reason code 746 (on Pub and Sub)</div>
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<div class="">From knowledge database, similar cases of "DBException with reason code 746" have been solved by cluster reboot or Subscriber re-build.</div>
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<div class="">try ‘risdb query…’ commands from CLI on cucm. restart ccm process, or ideally whole cucm server.</div>
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<div class="">-w</div>
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<div class="">On Jul 20, 2017, at 11:32 AM, Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" class="">MLoraditch@heliontechnologies.com</a>> wrote:</div>
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We are getting a genErr all of a sudden when trying to do phone refreshes. String is correct and tried using SNMPv3 also.<o:p class=""></o:p></div>
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Have restarted InformaCast and restarted SNMP Agent on UCM.<o:p class=""></o:p></div>
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<o:p class=""> </o:p></div>
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Anything else shy of a reboot followed by a possible TAC Case?<o:p class=""></o:p></div>
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Capture shows this:<span class="Apple-converted-space"> </span><o:p class=""></o:p></div>
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<o:p class=""> </o:p></div>
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<span id="cid:image001.png@01D3014A.371691B0"><image001.png></span><o:p class=""></o:p></div>
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<span style="font-size: 10pt; color: rgb(31, 73, 125);" class="">Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA<br class="">
Network Engineer<br class="">
Direct Voice: 443.541.1518</span><span style="color: rgb(31, 73, 125);" class=""><br class="">
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<o:p class=""></o:p></span></div>
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<o:p class=""> </o:p></div>
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<span style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; display: inline !important;" class="">_______________________________________________</span><br style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class="">
<span style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; display: inline !important;" class="">cisco-voip
mailing list</span><br style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class="">
<a href="mailto:cisco-voip@puck.nether.net" style="color: rgb(149, 79, 114); text-decoration: underline; font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class="">cisco-voip@puck.nether.net</a><br style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class="">
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" style="color: rgb(149, 79, 114); text-decoration: underline; font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class="">https://puck.nether.net/mailman/listinfo/cisco-voip</a></div>
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