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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Well utils diagnose test worked fine and a reboot didn’t fix it either. Off to TAC Land we go. Thanks Wes and Ryan!<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA<br>
Network Engineer<br>
Direct Voice: 443.541.1518</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><br>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Ryan Huff [mailto:ryanhuff@outlook.com]
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<b>Sent:</b> Thursday, July 20, 2017 12:08 PM<br>
<b>To:</b> Wes Sisk (wsisk) <wsisk@cisco.com><br>
<b>Cc:</b> Matthew Loraditch <MLoraditch@heliontechnologies.com>; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Informacast SNMP error with UCM<o:p></o:p></span></p>
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<p class="MsoNormal">Just throwing this out as something to try before a cluster reboot .... "utils diagnose test" see if the ntp or reverse DNS test modules hiccup.<br>
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Sent from my iPhone<o:p></o:p></p>
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On Jul 20, 2017, at 11:46 AM, Wes Sisk (wsisk) <<a href="mailto:wsisk@cisco.com">wsisk@cisco.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">From Syslog, we can see lot of "DBLException" with reason code 746 (on Pub and Sub)<o:p></o:p></p>
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<p class="MsoNormal">From knowledge database, similar cases of "DBException with reason code 746" have been solved by cluster reboot or Subscriber re-build.<o:p></o:p></p>
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<p class="MsoNormal">try ‘risdb query…’ commands from CLI on cucm. restart ccm process, or ideally whole cucm server.<o:p></o:p></p>
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<p class="MsoNormal">-w<o:p></o:p></p>
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<p class="MsoNormal">On Jul 20, 2017, at 11:32 AM, Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">We are getting a genErr all of a sudden when trying to do phone refreshes. String is correct and tried using SNMPv3 also.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Have restarted InformaCast and restarted SNMP Agent on UCM.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Anything else shy of a reboot followed by a possible TAC Case?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Capture shows this:<span class="apple-converted-space"> </span><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA<br>
Network Engineer<br>
Direct Voice: 443.541.1518</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><br>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Helvetica",sans-serif">_______________________________________________<br>
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<p class="MsoNormal">_______________________________________________<br>
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