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<p>Hi Robert,</p>
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<p>This kind of configuration is new to me and need guidance. I am just wondering how do I sent the call to unity for Schedule and Holiday?
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<p>thanks</p>
<p>Hamu<br>
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<div id="divRplyFwdMsg" dir="ltr"><font color="#000000" face="Calibri, sans-serif" style="font-size: 11pt;"><b>From:</b> Wykoff, Robert <rwykoff@sentinel.com><br>
<b>Sent:</b> Friday, August 4, 2017 12:40 PM<br>
<b>To:</b> Matthew Loraditch; Hamu Ebiso; cisco-voip voyp list<br>
<b>Subject:</b> RE: Need guidence to move Avaya users to cisco CUCM</font>
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<a name="_MailEndCompose"><span style="color: rgb(31, 73, 125); font-family: "Calibri",sans-serif; font-size: 11pt;">Correct send the calls to unity for holiday, and then us caller input to send the call to separate hunt groups in Call Manager based on skill
sets should work.</span></a></p>
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<span><span style="color: rgb(31, 73, 125); font-family: "Calibri",sans-serif; font-size: 11pt;"><img width="59" height="59" tabindex="0" id="Picture_x0020_1" style="width: 0.614in; height: 0.614in;" alt="CCIE_Collaboration_75px" unselectable="on" naturalwidth="59" naturalheight="59" src="cid:image001.jpg@01D30D0E.066C4B20"></span></span></p>
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<span><b><span style="color: rgb(148, 54, 52); font-family: "Calibri",sans-serif; font-size: 10pt;">Robert Wykoff</span></b></span></p>
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<span><i><span style="color: navy; font-family: "Calibri",sans-serif; font-size: 10pt;">Western Region Team Lead, Collaboration, Security, R/S, Support Services</span></i></span><span><span style="color: rgb(31, 73, 125); font-family: "Calibri",sans-serif; font-size: 11pt;"></span></span></p>
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<span><b><span style="color: rgb(148, 54, 52); font-family: "Calibri",sans-serif; font-size: 10pt;">CCIE Voice/Collaboration # 18774</span></b></span><span><span style="color: rgb(31, 73, 125); font-family: "Calibri",sans-serif; font-size: 11pt;"></span></span></p>
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<span><b><span style="color: rgb(148, 54, 52); font-family: "Calibri",sans-serif; font-size: 11pt;">Sentinel</span></b></span><span><b><span style="color: rgb(148, 54, 52); font-family: "Calibri",sans-serif; font-size: 10pt;"> Technologies, Inc.</span></b></span><span><span style="color: rgb(31, 73, 125); font-family: "Calibri",sans-serif; font-size: 11pt;"></span></span></p>
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<span><b><span style="color: maroon; font-family: "Calibri",sans-serif; font-size: 10pt;">Single Number Reach: </span></b></span><span><span style="color: blue; font-family: "Calibri",sans-serif; font-size: 10pt;">1-480-897-5938</span></span><span><span style="color: navy; font-family: "Calibri",sans-serif; font-size: 10pt;">
</span></span><span><span style="color: rgb(31, 73, 125); font-family: "Calibri",sans-serif; font-size: 11pt;"></span></span></p>
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<span><b><span style="color: maroon; font-family: "Calibri",sans-serif; font-size: 10pt;">Email/</span></b></span><span><b><span style="color: rgb(0, 176, 80); font-family: "Calibri",sans-serif; font-size: 10pt;">Web</span></b></span><span><b><span style="color: rgb(0, 112, 192); font-family: "Calibri",sans-serif; font-size: 10pt;">ex</span></b></span><span><b><span style="color: maroon; font-family: "Calibri",sans-serif; font-size: 10pt;">: </span></b></span><span></span><a style="color: rgb(5, 99, 193); text-decoration: underline;" href="mailto:rwykoff@sentinel.com"><span><b><span style="color: blue; font-family: "Calibri",sans-serif; font-size: 10pt;">rwykoff@sentinel.com</span></b></span><span></span></a><span><span style="color: rgb(31, 73, 125); font-family: "Calibri",sans-serif; font-size: 11pt;"></span></span></p>
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<span><b><span style="color: maroon; font-family: "Calibri",sans-serif; font-size: 10pt;"> </span></b></span><span><span style="color: rgb(31, 73, 125); font-family: "Calibri",sans-serif; font-size: 11pt;"></span></span></p>
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<span><b><span style="color: maroon; font-family: "Calibri",sans-serif; font-size: 10pt;">Customer Service:
</span></b></span><span></span><a style="color: rgb(5, 99, 193); text-decoration: underline;" href="tel:+18008608102"><span><span style="color: blue; font-family: "Calibri",sans-serif; font-size: 10pt;">1-800-860-8102</span></span><span></span></a><span><span style="color: blue; font-family: "Calibri",sans-serif; font-size: 10pt;">
</span></span><span><b><span style="color: maroon; font-family: "Calibri",sans-serif; font-size: 10pt;">(24x7x365)</span></b></span><span><span style="color: rgb(31, 73, 125); font-family: "Calibri",sans-serif; font-size: 11pt;"></span></span></p>
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<b><span style="font-family: "Calibri",sans-serif; font-size: 11pt;">From:</span></b><span style="font-family: "Calibri",sans-serif; font-size: 11pt;"> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Matthew Loraditch<br>
<b>Sent:</b> Friday, August 4, 2017 10:34 AM<br>
<b>To:</b> Hamu Ebiso <hebiso2010@hotmail.com>; cisco-voip voyp list <cisco-voip@puck.nether.net><br>
<b>Subject:</b> Re: [cisco-voip] Need guidence to move Avaya users to cisco CUCM</span></p>
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<span style="color: rgb(31, 73, 125); font-family: "Calibri",sans-serif; font-size: 11pt;">Unity Connection has holiday scheduling.
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<span style="color: rgb(31, 73, 125); font-family: "Calibri",sans-serif; font-size: 11pt;">Here is the 9.x guide, albeit nothing has really changed:
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<span style="color: rgb(31, 73, 125); font-family: "Calibri",sans-serif; font-size: 11pt;"><a style="color: rgb(5, 99, 193); text-decoration: underline;" href="http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag100.pdf">http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag100.pdf</a></span></p>
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<span style="color: rgb(31, 73, 125); font-family: "Calibri",sans-serif; font-size: 11pt;">You can run your Hunt group through there via an auto attendant and probably get something close to what you want.</span></p>
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<span style="color: rgb(31, 73, 125); font-family: "Calibri",sans-serif; font-size: 11pt;">There are no skill levels in CUCM, that is what contact center is for. The closest you will get is longest idle in your line group settings.</span></p>
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<span style="color: rgb(31, 73, 125); font-family: "Calibri",sans-serif; font-size: 10pt;">Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA<br>
Network Engineer<br>
Direct Voice: 443.541.1518</span><span style="color: rgb(31, 73, 125); font-family: "Calibri",sans-serif; font-size: 11pt;"></span></p>
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<span style="color: rgb(31, 73, 125); font-family: "Calibri",sans-serif; font-size: 11pt;"><a style="color: rgb(5, 99, 193); text-decoration: underline;" href="https://www.facebook.com/heliontech?ref=hl"><span style="color: blue; font-size: 8pt;">Facebook</span></a></span><span style="color: rgb(31, 73, 125); font-family: "Calibri",sans-serif; font-size: 8pt;">
| </span><span style="color: rgb(31, 73, 125); font-family: "Calibri",sans-serif; font-size: 11pt;"><a style="color: rgb(5, 99, 193); text-decoration: underline;" href="https://twitter.com/HelionTech"><span style="color: blue; font-size: 8pt;">Twitter</span></a></span><span style="color: rgb(31, 73, 125); font-family: "Calibri",sans-serif; font-size: 8pt;">
| </span><span style="color: rgb(31, 73, 125); font-family: "Calibri",sans-serif; font-size: 11pt;"><a style="color: rgb(5, 99, 193); text-decoration: underline;" href="https://www.linkedin.com/company/helion-technologies?trk=top_nav_home"><span style="color: blue; font-size: 8pt;">LinkedIn</span></a></span><span style="color: rgb(31, 73, 125); font-family: "Calibri",sans-serif; font-size: 8pt;">
| </span><span style="color: rgb(31, 73, 125); font-family: "Calibri",sans-serif; font-size: 11pt;"><a style="color: rgb(5, 99, 193); text-decoration: underline;" href="https://plus.google.com/+Heliontechnologies/posts"><span style="color: blue; font-size: 8pt;">G+</span></a></span></p>
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<b><span style="font-family: "Calibri",sans-serif; font-size: 11pt;">From:</span></b><span style="font-family: "Calibri",sans-serif; font-size: 11pt;"> cisco-voip [<a style="color: rgb(5, 99, 193); text-decoration: underline;" href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Hamu Ebiso<br>
<b>Sent:</b> Friday, August 4, 2017 1:23 PM<br>
<b>To:</b> cisco-voip voyp list <<a style="color: rgb(5, 99, 193); text-decoration: underline;" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> [cisco-voip] Need guidence to move Avaya users to cisco CUCM</span></p>
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<p><span style="color: black; font-family: "Calibri",sans-serif;">I will be moving payroll group from Avaya phone system to Cisco CUCM. These users are accustomed to features that is not available in CUCM. I am just wondering if you can help how to replicate
what those user have in Avaya to Cisco CUCM.</span></p>
<p><span style="color: black; font-family: "Calibri",sans-serif;"> </span></p>
<p><span style="color: black; font-family: "Calibri",sans-serif;">They have Holiday recording in Avaya and wondering how to replicate this without contact Center.</span></p>
<p><span style="color: black; font-family: "Calibri",sans-serif;"><img width="650" height="174" tabindex="0" id="img144105" style="width: 6.77in; height: 1.812in;" border="0" unselectable="on" naturalwidth="650" naturalheight="174" src="cid:image002.png@01D30D0E.066C4B20"></span></p>
<p><span style="color: black; font-family: "Calibri",sans-serif;"> </span></p>
<p><span style="color: black; font-family: "Calibri",sans-serif;">If calls dialed to group main number, it will go to the most idle Agent based on defined skill Level</span></p>
<p><span style="color: black; font-family: "Calibri",sans-serif;"><img width="651" height="294" tabindex="0" id="img833468" style="width: 6.781in; height: 3.062in;" border="0" unselectable="on" naturalwidth="651" naturalheight="294" src="cid:image003.png@01D30D0E.066C4B20"></span></p>
<p><span style="color: black; font-family: "Calibri",sans-serif;"><img width="655" height="305" tabindex="0" id="img30228" style="width: 6.822in; height: 3.177in;" border="0" unselectable="on" naturalwidth="655" naturalheight="305" src="cid:image004.png@01D30D0E.066C4B20"></span></p>
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<p><span style="color: black; font-family: "Calibri",sans-serif;">Any help is greatly appreciated.</span></p>
<p><span style="color: black; font-family: "Calibri",sans-serif;"> </span></p>
<p><span style="color: black; font-family: "Calibri",sans-serif;">Thank you very much in advance.</span></p>
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