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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Unity Connection has holiday scheduling.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Here is the 9.x guide, albeit nothing has really changed:
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag100.pdf">http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag100.pdf</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">You can run your Hunt group through there via an auto attendant and probably get something close to what you want.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">There are no skill levels in CUCM, that is what contact center is for. The closest you will get is longest idle in your line group settings.<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA<br>
Network Engineer<br>
Direct Voice: 443.541.1518</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><br>
<br>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Hamu Ebiso<br>
<b>Sent:</b> Friday, August 4, 2017 1:23 PM<br>
<b>To:</b> cisco-voip voyp list <cisco-voip@puck.nether.net><br>
<b>Subject:</b> [cisco-voip] Need guidence to move Avaya users to cisco CUCM<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p><span style="font-family:"Calibri",sans-serif;color:black">I will be moving payroll group from Avaya phone system to Cisco CUCM. These users are accustomed to features that is not available in CUCM. I am just wondering if you can help how to replicate what
those user have in Avaya to Cisco CUCM.<o:p></o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black">They have Holiday recording in Avaya and wondering how to replicate this without contact Center.<o:p></o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black"><img border="0" width="650" height="174" style="width:6.7708in;height:1.8125in" id="img144105" src="cid:image002.png@01D30D25.CD016C90"><o:p></o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black">If calls dialed to group main number, it will go to the most idle Agent based on defined skill Level<o:p></o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black"><img border="0" width="651" height="294" style="width:6.7812in;height:3.0625in" id="img833468" src="cid:image003.png@01D30D25.CD016C90"><o:p></o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black"><img border="0" width="655" height="305" style="width:6.8229in;height:3.177in" id="img30228" src="cid:image004.png@01D30D25.CD016C90"><o:p></o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black">Any help is greatly appreciated.<o:p></o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black">Thank you very much in advance.<o:p></o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
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