<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
p
{mso-style-priority:99;
margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
p.msonormal0, li.msonormal0, div.msonormal0
{mso-style-name:msonormal;
mso-style-priority:99;
margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
span.EmailStyle19
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:#1F497D;}
span.EmailStyle20
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle21
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="WordSection1">
<p class="MsoNormal"><a name="_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Correct send the calls to unity for holiday, and then us caller input to send the call to separate hunt groups in Call Manager based
on skill sets should work.<o:p></o:p></span></a></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></span></p>
<div>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><img width="59" height="59" style="width:.6145in;height:.6145in" id="Picture_x0020_1" src="cid:image001.jpg@01D30D0E.066C4B20" alt="CCIE_Collaboration_75px"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#943634">Robert Wykoff<o:p></o:p></span></b></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><i><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:navy">Western Region Team Lead, Collaboration, Security, R/S, Support Services</span></i></span><span style="mso-bookmark:_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#943634">CCIE Voice/Collaboration # 18774</span></b></span><span style="mso-bookmark:_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#943634">Sentinel</span></b></span><span style="mso-bookmark:_MailEndCompose"><b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#943634">
Technologies, Inc.</span></b></span><span style="mso-bookmark:_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:maroon">Single Number Reach: </span></b></span><span style="mso-bookmark:_MailEndCompose"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:blue">1-480-897-5938</span></span><span style="mso-bookmark:_MailEndCompose"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:navy">
</span></span><span style="mso-bookmark:_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:maroon">Email/</span></b></span><span style="mso-bookmark:_MailEndCompose"><b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#00B050">Web</span></b></span><span style="mso-bookmark:_MailEndCompose"><b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#0070C0">ex</span></b></span><span style="mso-bookmark:_MailEndCompose"><b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:maroon">: </span></b></span><span style="mso-bookmark:_MailEndCompose"></span><a href="mailto:rwykoff@sentinel.com"><span style="mso-bookmark:_MailEndCompose"><b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:blue">rwykoff@sentinel.com</span></b></span><span style="mso-bookmark:_MailEndCompose"></span></a><span style="mso-bookmark:_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:maroon"> </span></b></span><span style="mso-bookmark:_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:maroon">Customer Service:
</span></b></span><span style="mso-bookmark:_MailEndCompose"></span><a href="tel:+18008608102"><span style="mso-bookmark:_MailEndCompose"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:blue">1-800-860-8102</span></span><span style="mso-bookmark:_MailEndCompose"></span></a><span style="mso-bookmark:_MailEndCompose"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:blue">
</span></span><span style="mso-bookmark:_MailEndCompose"><b><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:maroon">(24x7x365)</span></b></span><span style="mso-bookmark:_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></span></p>
</div>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></span></p>
<span style="mso-bookmark:_MailEndCompose"></span>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Matthew Loraditch<br>
<b>Sent:</b> Friday, August 4, 2017 10:34 AM<br>
<b>To:</b> Hamu Ebiso <hebiso2010@hotmail.com>; cisco-voip voyp list <cisco-voip@puck.nether.net><br>
<b>Subject:</b> Re: [cisco-voip] Need guidence to move Avaya users to cisco CUCM<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Unity Connection has holiday scheduling.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Here is the 9.x guide, albeit nothing has really changed:
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag100.pdf">http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag100.pdf</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">You can run your Hunt group through there via an auto attendant and probably get something close to what you want.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">There are no skill levels in CUCM, that is what contact center is for. The closest you will get is longest idle in your line group settings.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA<br>
Network Engineer<br>
Direct Voice: 443.541.1518</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="https://www.facebook.com/heliontech?ref=hl"><span style="font-size:8.0pt;color:blue">Facebook</span></a></span><span style="font-size:8.0pt;font-family:"Calibri",sans-serif;color:#1F497D">
| </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="https://twitter.com/HelionTech"><span style="font-size:8.0pt;color:blue">Twitter</span></a></span><span style="font-size:8.0pt;font-family:"Calibri",sans-serif;color:#1F497D">
| </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="https://www.linkedin.com/company/helion-technologies?trk=top_nav_home"><span style="font-size:8.0pt;color:blue">LinkedIn</span></a></span><span style="font-size:8.0pt;font-family:"Calibri",sans-serif;color:#1F497D">
| </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="https://plus.google.com/+Heliontechnologies/posts"><span style="font-size:8.0pt;color:blue">G+</span></a><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Hamu Ebiso<br>
<b>Sent:</b> Friday, August 4, 2017 1:23 PM<br>
<b>To:</b> cisco-voip voyp list <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> [cisco-voip] Need guidence to move Avaya users to cisco CUCM<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div id="divtagdefaultwrapper">
<p><span style="font-family:"Calibri",sans-serif;color:black">I will be moving payroll group from Avaya phone system to Cisco CUCM. These users are accustomed to features that is not available in CUCM. I am just wondering if you can help how to replicate what
those user have in Avaya to Cisco CUCM.<o:p></o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black">They have Holiday recording in Avaya and wondering how to replicate this without contact Center.<o:p></o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black"><img border="0" width="650" height="174" style="width:6.7708in;height:1.8125in" id="img144105" src="cid:image002.png@01D30D0E.066C4B20"><o:p></o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black">If calls dialed to group main number, it will go to the most idle Agent based on defined skill Level<o:p></o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black"><img border="0" width="651" height="294" style="width:6.7812in;height:3.0625in" id="img833468" src="cid:image003.png@01D30D0E.066C4B20"><o:p></o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black"><img border="0" width="655" height="305" style="width:6.8229in;height:3.177in" id="img30228" src="cid:image004.png@01D30D0E.066C4B20"><o:p></o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black">Any help is greatly appreciated.<o:p></o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black">Thank you very much in advance.<o:p></o:p></span></p>
<p><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
</div>
</div>
</body>
</html>