<html><head><style>body{font-family:Helvetica,Arial;font-size:13px}</style></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;"><div id="bloop_customfont" style="font-family:Helvetica,Arial;font-size:13px; color: rgba(0,0,0,1.0); margin: 0px; line-height: auto;">I’ve been trying to connect a 3rd Party phone.  I’ve been trying Linphone with no success.  The reason for Linphone as it does both voice and chat and it supports SRTP.</div><div id="bloop_customfont" style="font-family:Helvetica,Arial;font-size:13px; color: rgba(0,0,0,1.0); margin: 0px; line-height: auto;"><br></div><div id="bloop_customfont" style="font-family:Helvetica,Arial;font-size:13px; color: rgba(0,0,0,1.0); margin: 0px; line-height: auto;">Has anyone had any luck with using 3rd Party apps through MRA, probably through a proxied SIP connection from Expressway-C to CUCM?  I hate to go down the rabbit hole too far and burn up valuable cycles if it’s not possible.</div><div id="bloop_customfont" style="font-family:Helvetica,Arial;font-size:13px; color: rgba(0,0,0,1.0); margin: 0px; line-height: auto;"><br></div><div id="bloop_customfont" style="font-family:Helvetica,Arial;font-size:13px; color: rgba(0,0,0,1.0); margin: 0px; line-height: auto;">However, if someone has done this, any solid guidance would be appreciated.  BTW, my CUCM cluster is not in mixed-mode, terminating SRTP on the Expressways, don’t have a requirement for anything else.</div><div id="bloop_customfont" style="font-family:Helvetica,Arial;font-size:13px; color: rgba(0,0,0,1.0); margin: 0px; line-height: auto;"><br></div><div id="bloop_customfont" style="font-family:Helvetica,Arial;font-size:13px; color: rgba(0,0,0,1.0); margin: 0px; line-height: auto;">Thanks so much</div> <br> <div id="bloop_sign_1501949131637773056" class="bloop_sign"><div style="font-family:helvetica,arial;font-size:13px">-- <br>Mitch Johnson<br>Sent with Airmail</div></div> <br><p class="airmail_on">On August 5, 2017 at 12:01:39 PM, cisco-voip-request@puck.nether.net (<a href="mailto:cisco-voip-request@puck.nether.net">cisco-voip-request@puck.nether.net</a>) wrote:</p> <blockquote type="cite" class="clean_bq"><span><div><div></div><div>Send cisco-voip mailing list submissions to

<br>      cisco-voip@puck.nether.net

<br>

<br>To subscribe or unsubscribe via the World Wide Web, visit

<br>      https://puck.nether.net/mailman/listinfo/cisco-voip

<br>or, via email, send a message with subject or body 'help' to

<br>      cisco-voip-request@puck.nether.net

<br>

<br>You can reach the person managing the list at

<br>      cisco-voip-owner@puck.nether.net

<br>

<br>When replying, please edit your Subject line so it is more specific

<br>than "Re: Contents of cisco-voip digest..."

<br>

<br>

<br>Today's Topics:

<br>

<br>   1. Need guidence to move Avaya users to cisco CUCM (Hamu Ebiso)

<br>   2. Re: Need guidence to move Avaya users to cisco CUCM

<br>      (Matthew Loraditch)

<br>   3. Re: Need guidence to move Avaya users to cisco CUCM

<br>      (Wykoff, Robert)

<br>   4. Re: Need guidence to move Avaya users to cisco CUCM (Hamu Ebiso)

<br>   5. Re: Need guidence to move Avaya users to cisco CUCM (Hamu Ebiso)

<br>

<br>

<br>----------------------------------------------------------------------

<br>

<br>Message: 1

<br>Date: Fri, 4 Aug 2017 17:23:00 +0000

<br>From: Hamu Ebiso <hebiso2010@hotmail.com>

<br>To: cisco-voip voyp list <cisco-voip@puck.nether.net>

<br>Subject: [cisco-voip] Need guidence to move Avaya users to cisco CUCM

<br>Message-ID:

<br>      <MWHPR1201MB255736A0D7BBEE9863BC850BD6B60@MWHPR1201MB2557.namprd12.prod.outlook.com>

<br>              

<br>Content-Type: text/plain; charset="iso-8859-1"

<br>

I will be moving payroll group from Avaya phone system to Cisco CUCM. These users are accustomed to features that is not available in CUCM. I am just wondering if you can help how to replicate what those user have in Avaya to Cisco CUCM.

<br>

<br>

They have Holiday recording in Avaya and wondering how to replicate this without contact Center.

<br>

<br>[cid:d8bd4874-f66c-4482-87e3-c0eb0afe0bc3]

<br>

<br>

<br>If calls dialed to group main number, it will go to the most idle Agent based on defined skill Level

<br>

<br>[cid:a3ab799b-a91c-41bf-b36b-d5acdc89ae0b]

<br>

<br>[cid:8ba9c414-c300-45d3-8514-580e8530bc4f]

<br>

<br>

Any help is greatly appreciated.

<br>

<br>

Thank you very much in advance.

<br>

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<br>

<br>------------------------------

<br>

<br>Message: 2

<br>Date: Fri, 4 Aug 2017 17:33:34 +0000

<br>From: Matthew Loraditch <MLoraditch@heliontechnologies.com>

<br>To: Hamu Ebiso <hebiso2010@hotmail.com>, cisco-voip voyp list

<br>      <cisco-voip@puck.nether.net>

<br>Subject: Re: [cisco-voip] Need guidence to move Avaya users to cisco

<br>      CUCM

<br>Message-ID:

<br>      <BN6PR08MB278756BFF9E3DE06AFDC22D8B3B60@BN6PR08MB2787.namprd08.prod.outlook.com>

<br>              

<br>Content-Type: text/plain; charset="us-ascii"

<br>

Unity Connection has holiday scheduling.

<br>Here is the 9.x guide, albeit nothing has really changed:

<br>http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag100.pdf

You can run your Hunt group through there via an auto attendant and probably get something close to what you want.

<br>

<br>

There are no skill levels in CUCM, that is what contact center is for.  The closest you will get is longest idle in your line group settings.

<br>

<br>Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA

<br>Network Engineer

<br>Direct Voice: 443.541.1518

<br>

<br>Facebook<https://www.facebook.com/heliontech?ref=hl> | Twitter<https://twitter.com/HelionTech> | LinkedIn<https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> | G+<https://plus.google.com/+Heliontechnologies/posts>

<br>

<br>From: cisco-voip [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Hamu Ebiso

<br>Sent: Friday, August 4, 2017 1:23 PM

<br>To: cisco-voip voyp list <cisco-voip@puck.nether.net>

<br>Subject: [cisco-voip] Need guidence to move Avaya users to cisco CUCM

<br>

<br>

I will be moving payroll group from Avaya phone system to Cisco CUCM. These users are accustomed to features that is not available in CUCM. I am just wondering if you can help how to replicate what those user have in Avaya to Cisco CUCM.

<br>

<br>

<br>

They have Holiday recording in Avaya and wondering how to replicate this without contact Center.

<br>

<br>[cid:image002.png@01D30D25.CD016C90]

<br>

<br>

<br>

<br>If calls dialed to group main number, it will go to the most idle Agent based on defined skill Level

<br>

<br>[cid:image003.png@01D30D25.CD016C90]

<br>

<br>[cid:image004.png@01D30D25.CD016C90]

<br>

<br>

<br>

Any help is greatly appreciated.

<br>

<br>

<br>

Thank you very much in advance.

<br>

<br>

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<br>

<br>------------------------------

<br>

<br>Message: 3

<br>Date: Fri, 4 Aug 2017 17:40:04 +0000

<br>From: "Wykoff, Robert" <rwykoff@sentinel.com>

<br>To: Matthew Loraditch <MLoraditch@heliontechnologies.com>, Hamu Ebiso

<br>      <hebiso2010@hotmail.com>, cisco-voip voyp list

<br>      <cisco-voip@puck.nether.net>

<br>Subject: Re: [cisco-voip] Need guidence to move Avaya users to cisco

<br>      CUCM

<br>Message-ID: <f6d1a1fb29d04c0bb9a1be38ce65761f@sentinel.com>

<br>Content-Type: text/plain; charset="us-ascii"

<br>

Correct send the calls to unity for holiday, and then us caller input to send the call to separate hunt groups in Call Manager based on skill sets should work.

<br>

<br>[CCIE_Collaboration_75px]

<br>Robert Wykoff

<br>Western Region Team Lead, Collaboration, Security, R/S,  Support Services

<br>CCIE Voice/Collaboration # 18774

Sentinel Technologies, Inc.

<br>Single Number Reach:  1-480-897-5938

<br>Email/Webex: rwykoff@sentinel.com<mailto:rwykoff@sentinel.com>

<br>

<br>Customer Service:  1-800-860-8102<tel:+18008608102> (24x7x365)

<br>

<br>From: cisco-voip [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Matthew Loraditch

<br>Sent: Friday, August 4, 2017 10:34 AM

<br>To: Hamu Ebiso <hebiso2010@hotmail.com>; cisco-voip voyp list <cisco-voip@puck.nether.net>

<br>Subject: Re: [cisco-voip] Need guidence to move Avaya users to cisco CUCM

<br>

Unity Connection has holiday scheduling.

<br>Here is the 9.x guide, albeit nothing has really changed:

<br>http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag100.pdf

You can run your Hunt group through there via an auto attendant and probably get something close to what you want.

<br>

<br>

There are no skill levels in CUCM, that is what contact center is for.  The closest you will get is longest idle in your line group settings.

<br>

<br>Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA

<br>Network Engineer

<br>Direct Voice: 443.541.1518

<br>Facebook<https://www.facebook.com/heliontech?ref=hl> | Twitter<https://twitter.com/HelionTech> | LinkedIn<https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> | G+<https://plus.google.com/+Heliontechnologies/posts>

<br>

<br>From: cisco-voip [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Hamu Ebiso

<br>Sent: Friday, August 4, 2017 1:23 PM

<br>To: cisco-voip voyp list <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>

<br>Subject: [cisco-voip] Need guidence to move Avaya users to cisco CUCM

<br>

<br>

I will be moving payroll group from Avaya phone system to Cisco CUCM. These users are accustomed to features that is not available in CUCM. I am just wondering if you can help how to replicate what those user have in Avaya to Cisco CUCM.

<br>

<br>

<br>

They have Holiday recording in Avaya and wondering how to replicate this without contact Center.

<br>

<br>[cid:image002.png@01D30D0E.066C4B20]

<br>

<br>

<br>

<br>If calls dialed to group main number, it will go to the most idle Agent based on defined skill Level

<br>

<br>[cid:image003.png@01D30D0E.066C4B20]

<br>

<br>[cid:image004.png@01D30D0E.066C4B20]

<br>

<br>

<br>

Any help is greatly appreciated.

<br>

<br>

<br>

Thank you very much in advance.

<br>

<br>

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<br>

<br>------------------------------

<br>

<br>Message: 4

<br>Date: Fri, 4 Aug 2017 17:43:18 +0000

<br>From: Hamu Ebiso <hebiso2010@hotmail.com>

<br>To: Matthew Loraditch <MLoraditch@heliontechnologies.com>, "cisco-voip

<br>      voyp list" <cisco-voip@puck.nether.net>

<br>Subject: Re: [cisco-voip] Need guidence to move Avaya users to cisco

<br>      CUCM

<br>Message-ID:

<br>      <MWHPR1201MB25573E0717B373DC35DE946ED6B60@MWHPR1201MB2557.namprd12.prod.outlook.com>

<br>              

<br>Content-Type: text/plain; charset="windows-1252"

<br>

Thank you Very much Matt for your imput. I know there will not be any Skill group CUCM but wondering guidance how configure other functionality in CUCM and unity server.

<br>

<br>

<br>thanks

<br>

<br>Hamu

<br>

<br>

<br>________________________________

<br>From: Matthew Loraditch <MLoraditch@heliontechnologies.com>

<br>Sent: Friday, August 4, 2017 12:33 PM

<br>To: Hamu Ebiso; cisco-voip voyp list

<br>Subject: RE: Need guidence to move Avaya users to cisco CUCM

<br>

<br>

Unity Connection has holiday scheduling.

<br>

<br>Here is the 9.x guide, albeit nothing has really changed:

<br>

<br>http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag100.pdf

<br>

<br>Managing Schedules and Holidays in Cisco Unity Connection 9<http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag100.pdf>

<br>www.cisco.com

<br>11-2 System Administration Guide for Cisco Unity Connection Release 9.x Chapter 11 Managing Schedules and Holidays in Cisco Unity Connection 9.x

<br>

<br>

<br>

You can run your Hunt group through there via an auto attendant and probably get something close to what you want.

<br>

<br>

<br>

<br>

<br>

There are no skill levels in CUCM, that is what contact center is for.  The closest you will get is longest idle in your line group settings.

<br>

<br>

<br>

<br>Matthew G. Loraditch ? CCNP-Voice, CCNA-R&S, CCDA

<br>Network Engineer

<br>Direct Voice: 443.541.1518

<br>

<br>

<br>Facebook<https://www.facebook.com/heliontech?ref=hl> | Twitter<https://twitter.com/HelionTech> | LinkedIn<https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> | G+<https://plus.google.com/+Heliontechnologies/posts>

<br>

<br>

<br>

<br>From: cisco-voip [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Hamu Ebiso

<br>Sent: Friday, August 4, 2017 1:23 PM

<br>To: cisco-voip voyp list <cisco-voip@puck.nether.net>

<br>Subject: [cisco-voip] Need guidence to move Avaya users to cisco CUCM

<br>

<br>

<br>

I will be moving payroll group from Avaya phone system to Cisco CUCM. These users are accustomed to features that is not available in CUCM. I am just wondering if you can help how to replicate what those user have in Avaya to Cisco CUCM.

<br>

<br>

<br>

They have Holiday recording in Avaya and wondering how to replicate this without contact Center.

<br>

<br>[cid:image002.png@01D30D25.CD016C90]

<br>

<br>

<br>

<br>If calls dialed to group main number, it will go to the most idle Agent based on defined skill Level

<br>

<br>[cid:image003.png@01D30D25.CD016C90]

<br>

<br>[cid:image004.png@01D30D25.CD016C90]

<br>

<br>

<br>

Any help is greatly appreciated.

<br>

<br>

<br>

Thank you very much in advance.

<br>

<br>

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<br>

<br>Message: 5

<br>Date: Fri, 4 Aug 2017 17:51:59 +0000

<br>From: Hamu Ebiso <hebiso2010@hotmail.com>

<br>To: "Wykoff, Robert" <rwykoff@sentinel.com>, Matthew Loraditch

<br>      <MLoraditch@heliontechnologies.com>, cisco-voip voyp list

<br>      <cisco-voip@puck.nether.net>

<br>Subject: Re: [cisco-voip] Need guidence to move Avaya users to cisco

<br>      CUCM

<br>Message-ID:

<br>      <MWHPR1201MB255773EFC3E072A39F564A18D6B60@MWHPR1201MB2557.namprd12.prod.outlook.com>

<br>              

<br>Content-Type: text/plain; charset="windows-1252"

<br>

<br>

<br>Hi Robert,

<br>

<br>

This kind of configuration is new to me and need guidance. I am just wondering how do I sent the call to unity for Schedule and Holiday?

<br>

<br>

<br>thanks

<br>

<br>Hamu

<br>

<br>

<br>________________________________

<br>From: Wykoff, Robert <rwykoff@sentinel.com>

<br>Sent: Friday, August 4, 2017 12:40 PM

<br>To: Matthew Loraditch; Hamu Ebiso; cisco-voip voyp list

<br>Subject: RE: Need guidence to move Avaya users to cisco CUCM

<br>

<br>

Correct send the calls to unity for holiday, and then us caller input to send the call to separate hunt groups in Call Manager based on skill sets should work.

<br>

<br>

<br>

<br>[CCIE_Collaboration_75px]

<br>

<br>Robert Wykoff

<br>

<br>Western Region Team Lead, Collaboration, Security, R/S,  Support Services

<br>

<br>CCIE Voice/Collaboration # 18774

<br>

Sentinel Technologies, Inc.

<br>

<br>Single Number Reach:  1-480-897-5938

<br>

<br>Email/Webex: rwykoff@sentinel.com<mailto:rwykoff@sentinel.com>

<br>

<br>

<br>

<br>Customer Service:  1-800-860-8102<tel:+18008608102> (24x7x365)

<br>

<br>

<br>

<br>From: cisco-voip [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Matthew Loraditch

<br>Sent: Friday, August 4, 2017 10:34 AM

<br>To: Hamu Ebiso <hebiso2010@hotmail.com>; cisco-voip voyp list <cisco-voip@puck.nether.net>

<br>Subject: Re: [cisco-voip] Need guidence to move Avaya users to cisco CUCM

<br>

<br>

<br>

Unity Connection has holiday scheduling.

<br>

<br>Here is the 9.x guide, albeit nothing has really changed:

<br>

<br>http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag100.pdf

<br>

You can run your Hunt group through there via an auto attendant and probably get something close to what you want.

<br>

<br>

<br>

<br>

<br>

There are no skill levels in CUCM, that is what contact center is for.  The closest you will get is longest idle in your line group settings.

<br>

<br>

<br>

<br>Matthew G. Loraditch ? CCNP-Voice, CCNA-R&S, CCDA

<br>Network Engineer

<br>Direct Voice: 443.541.1518

<br>

<br>Facebook<https://www.facebook.com/heliontech?ref=hl> | Twitter<https://twitter.com/HelionTech> | LinkedIn<https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> | G+<https://plus.google.com/+Heliontechnologies/posts>

<br>

<br>

<br>

<br>From: cisco-voip [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Hamu Ebiso

<br>Sent: Friday, August 4, 2017 1:23 PM

<br>To: cisco-voip voyp list <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>>

<br>Subject: [cisco-voip] Need guidence to move Avaya users to cisco CUCM

<br>

<br>

<br>

I will be moving payroll group from Avaya phone system to Cisco CUCM. These users are accustomed to features that is not available in CUCM. I am just wondering if you can help how to replicate what those user have in Avaya to Cisco CUCM.

<br>

<br>

<br>

They have Holiday recording in Avaya and wondering how to replicate this without contact Center.

<br>

<br>[cid:image002.png@01D30D0E.066C4B20]

<br>

<br>

<br>

<br>If calls dialed to group main number, it will go to the most idle Agent based on defined skill Level

<br>

<br>[cid:image003.png@01D30D0E.066C4B20]

<br>

<br>[cid:image004.png@01D30D0E.066C4B20]

<br>

<br>

<br>

Any help is greatly appreciated.

<br>

<br>

<br>

Thank you very much in advance.

<br>

<br>

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<br>

<br>Subject: Digest Footer

<br>

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<br>

<br>End of cisco-voip Digest, Vol 166, Issue 4

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