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<div>Thank you very much Ryan!</div>
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<div dir="auto" style="font-size:85%; color:#575757">Sent from my Sprint Samsung Galaxy S® 6.</div>
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<div>-------- Original message --------</div>
<div>From: "Ryan Ratliff (rratliff)" <rratliff@cisco.com> </div>
<div>Date: 8/6/17 8:47 AM (GMT-06:00) </div>
<div>To: Hamu Ebiso <hebiso2010@hotmail.com> </div>
<div>Cc: "Wykoff, Robert" <rwykoff@sentinel.com>, Matthew Loraditch <MLoraditch@heliontechnologies.com>, cisco-voip voyp list <cisco-voip@puck.nether.net>
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<div>Subject: Re: [cisco-voip] Need guidence to move Avaya users to cisco CUCM </div>
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<div>Use a hunt pilot that points to the Unity ports or SIP trunk just like you do for voicemail, but use a routing rule in Unity to send the calls to the appropriate call handler.
<div class="">Start with a doc similar to <a href="https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag080.html" class="">https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag080.html</a> (for
your version) and go from there.</div>
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<div class="">-Ryan </div>
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<div class="">On Aug 4, 2017, at 1:51 PM, Hamu Ebiso <<a href="mailto:hebiso2010@hotmail.com" class="">hebiso2010@hotmail.com</a>> wrote:</div>
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Hi Robert,</div>
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<div class="" style="margin-top:0px; margin-bottom:0px">This kind of configuration is new to me and need guidance. I am just wondering how do I sent the call to unity for Schedule and Holiday?</div>
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<div class="" style="margin-top:0px; margin-bottom:0px">thanks</div>
<div class="" style="margin-top:0px; margin-bottom:0px">Hamu<br class="">
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<div id="divRplyFwdMsg" dir="ltr" class=""><font face="Calibri, sans-serif" class="" style="font-size:11pt"><b class="">From:</b><span class="Apple-converted-space"> </span>Wykoff, Robert <<a href="mailto:rwykoff@sentinel.com" class="">rwykoff@sentinel.com</a>><br class="">
<b class="">Sent:</b><span class="Apple-converted-space"> </span>Friday, August 4, 2017 12:40 PM<br class="">
<b class="">To:</b><span class="Apple-converted-space"> </span>Matthew Loraditch; Hamu Ebiso; cisco-voip voyp list<br class="">
<b class="">Subject:</b><span class="Apple-converted-space"> </span>RE: Need guidence to move Avaya users to cisco CUCM</font>
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<a name="_MailEndCompose" class=""><span class="" style="color:rgb(31,73,125); font-family:Calibri,sans-serif; font-size:11pt">Correct send the calls to unity for holiday, and then us caller input to send the call to separate hunt groups in Call Manager based
on skill sets should work.</span></a></div>
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<span class=""><span class="" style="color:rgb(31,73,125); font-family:Calibri,sans-serif; font-size:11pt"><span id="cid:image001.jpg@01D30D0E.066C4B20"><image001.jpg></span></span></span></div>
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<span class=""><b class=""><span class="" style="color:rgb(148,54,52); font-family:Calibri,sans-serif; font-size:10pt">Robert Wykoff</span></b></span></div>
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<span class=""><i class=""><span class="" style="color:navy; font-family:Calibri,sans-serif; font-size:10pt">Western Region Team Lead, Collaboration, Security, R/S, Support Services</span></i></span><span class=""><span class="" style="color:rgb(31,73,125); font-family:Calibri,sans-serif; font-size:11pt"></span></span></div>
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<span class=""><b class=""><span class="" style="color:rgb(148,54,52); font-family:Calibri,sans-serif; font-size:10pt">CCIE Voice/Collaboration # 18774</span></b></span><span class=""><span class="" style="color:rgb(31,73,125); font-family:Calibri,sans-serif; font-size:11pt"></span></span></div>
<div class="" style="margin:0in 0in 0pt; font-family:'Times New Roman',serif; font-size:12pt">
<span class=""><b class=""><span class="" style="color:rgb(148,54,52); font-family:Calibri,sans-serif; font-size:11pt">Sentinel</span></b></span><span class=""><b class=""><span class="" style="color:rgb(148,54,52); font-family:Calibri,sans-serif; font-size:10pt"><span class="Apple-converted-space"> </span>Technologies,
Inc.</span></b></span><span class=""><span class="" style="color:rgb(31,73,125); font-family:Calibri,sans-serif; font-size:11pt"></span></span></div>
<div class="" style="margin:0in 0in 0pt; font-family:'Times New Roman',serif; font-size:12pt">
<span class=""><b class=""><span class="" style="color:maroon; font-family:Calibri,sans-serif; font-size:10pt">Single Number Reach: </span></b></span><span class=""><span class="" style="color:blue; font-family:Calibri,sans-serif; font-size:10pt">1-480-897-5938</span></span><span class=""><span class="" style="color:navy; font-family:Calibri,sans-serif; font-size:10pt"></span></span><span class=""><span class="" style="color:rgb(31,73,125); font-family:Calibri,sans-serif; font-size:11pt"></span></span></div>
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<span class=""><b class=""><span class="" style="color:maroon; font-family:Calibri,sans-serif; font-size:10pt">Email/</span></b></span><span class=""><b class=""><span class="" style="color:rgb(0,176,80); font-family:Calibri,sans-serif; font-size:10pt">Web</span></b></span><span class=""><b class=""><span class="" style="color:rgb(0,112,192); font-family:Calibri,sans-serif; font-size:10pt">ex</span></b></span><span class=""><b class=""><span class="" style="color:maroon; font-family:Calibri,sans-serif; font-size:10pt">: </span></b></span><span class=""></span><a href="mailto:rwykoff@sentinel.com" class="" style="color:rgb(5,99,193); text-decoration:underline"><span class=""><b class=""><span class="" style="color:blue; font-family:Calibri,sans-serif; font-size:10pt">rwykoff@sentinel.com</span></b></span><span class=""></span></a><span class=""><span class="" style="color:rgb(31,73,125); font-family:Calibri,sans-serif; font-size:11pt"></span></span></div>
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<span class=""><b class=""><span class="" style="color:maroon; font-family:Calibri,sans-serif; font-size:10pt">Customer Service: <span class="Apple-converted-space"> </span></span></b></span><span class=""></span><a href="tel:+18008608102" class="" style="color:rgb(5,99,193); text-decoration:underline"><span class=""><span class="" style="color:blue; font-family:Calibri,sans-serif; font-size:10pt">1-800-860-8102</span></span><span class=""></span></a><span class=""><span class="" style="color:blue; font-family:Calibri,sans-serif; font-size:10pt"><span class="Apple-converted-space"> </span></span></span><span class=""><b class=""><span class="" style="color:maroon; font-family:Calibri,sans-serif; font-size:10pt">(24x7x365)</span></b></span><span class=""><span class="" style="color:rgb(31,73,125); font-family:Calibri,sans-serif; font-size:11pt"></span></span></div>
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<b class=""><span class="" style="font-family:Calibri,sans-serif; font-size:11pt">From:</span></b><span class="" style="font-family:Calibri,sans-serif; font-size:11pt"><span class="Apple-converted-space"> </span>cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net" class="">mailto:cisco-voip-bounces@puck.nether.net</a>]<span class="Apple-converted-space"> </span><b class="">On
Behalf Of<span class="Apple-converted-space"> </span></b>Matthew Loraditch<br class="">
<b class="">Sent:</b><span class="Apple-converted-space"> </span>Friday, August 4, 2017 10:34 AM<br class="">
<b class="">To:</b><span class="Apple-converted-space"> </span>Hamu Ebiso <<a href="mailto:hebiso2010@hotmail.com" class="">hebiso2010@hotmail.com</a>>; cisco-voip voyp list <<a href="mailto:cisco-voip@puck.nether.net" class="">cisco-voip@puck.nether.net</a>><br class="">
<b class="">Subject:</b><span class="Apple-converted-space"> </span>Re: [cisco-voip] Need guidence to move Avaya users to cisco CUCM</span></div>
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<span class="" style="color:rgb(31,73,125); font-family:Calibri,sans-serif; font-size:11pt">Unity Connection has holiday scheduling.</span></div>
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<span class="" style="color:rgb(31,73,125); font-family:Calibri,sans-serif; font-size:11pt">Here is the 9.x guide, albeit nothing has really changed:</span></div>
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<span class="" style="color:rgb(31,73,125); font-family:Calibri,sans-serif; font-size:11pt"><a href="http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag100.pdf" class="" style="color:rgb(5,99,193); text-decoration:underline">http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag100.pdf</a></span></div>
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<span class="" style="color:rgb(31,73,125); font-family:Calibri,sans-serif; font-size:11pt">You can run your Hunt group through there via an auto attendant and probably get something close to what you want.</span></div>
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<span class="" style="color:rgb(31,73,125); font-family:Calibri,sans-serif; font-size:11pt"> </span></p>
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<span class="" style="color:rgb(31,73,125); font-family:Calibri,sans-serif; font-size:11pt"> </span></p>
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<span class="" style="color:rgb(31,73,125); font-family:Calibri,sans-serif; font-size:11pt">There are no skill levels in CUCM, that is what contact center is for. The closest you will get is longest idle in your line group settings.</span></div>
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<span class="" style="color:rgb(31,73,125); font-family:Calibri,sans-serif; font-size:11pt"> </span></p>
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<span class="" style="color:rgb(31,73,125); font-family:Calibri,sans-serif; font-size:10pt">Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA<br class="">
Network Engineer<br class="">
Direct Voice: 443.541.1518</span><span class="" style="color:rgb(31,73,125); font-family:Calibri,sans-serif; font-size:11pt"></span></div>
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<span class="" style="color:rgb(31,73,125); font-family:Calibri,sans-serif; font-size:11pt"><a href="https://www.facebook.com/heliontech?ref=hl" class="" style="color:rgb(5,99,193); text-decoration:underline"><span class="" style="color:blue; font-size:8pt">Facebook</span></a></span><span class="" style="color:rgb(31,73,125); font-family:Calibri,sans-serif; font-size:8pt"><span class="Apple-converted-space"> </span>|<span class="Apple-converted-space"> </span></span><span class="" style="color:rgb(31,73,125); font-family:Calibri,sans-serif; font-size:11pt"><a href="https://twitter.com/HelionTech" class="" style="color:rgb(5,99,193); text-decoration:underline"><span class="" style="color:blue; font-size:8pt">Twitter</span></a></span><span class="" style="color:rgb(31,73,125); font-family:Calibri,sans-serif; font-size:8pt"><span class="Apple-converted-space"> </span>|<span class="Apple-converted-space"> </span></span><span class="" style="color:rgb(31,73,125); font-family:Calibri,sans-serif; font-size:11pt"><a href="https://www.linkedin.com/company/helion-technologies?trk=top_nav_home" class="" style="color:rgb(5,99,193); text-decoration:underline"><span class="" style="color:blue; font-size:8pt">LinkedIn</span></a></span><span class="" style="color:rgb(31,73,125); font-family:Calibri,sans-serif; font-size:8pt"><span class="Apple-converted-space"> </span>|<span class="Apple-converted-space"> </span></span><span class="" style="color:rgb(31,73,125); font-family:Calibri,sans-serif; font-size:11pt"><a href="https://plus.google.com/+Heliontechnologies/posts" class="" style="color:rgb(5,99,193); text-decoration:underline"><span class="" style="color:blue; font-size:8pt">G+</span></a></span></div>
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<b class=""><span class="" style="font-family:Calibri,sans-serif; font-size:11pt">From:</span></b><span class="" style="font-family:Calibri,sans-serif; font-size:11pt"><span class="Apple-converted-space"> </span>cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net" class="" style="color:rgb(5,99,193); text-decoration:underline">mailto:cisco-voip-bounces@puck.nether.net</a>]<span class="Apple-converted-space"> </span><b class="">On
Behalf Of<span class="Apple-converted-space"> </span></b>Hamu Ebiso<br class="">
<b class="">Sent:</b><span class="Apple-converted-space"> </span>Friday, August 4, 2017 1:23 PM<br class="">
<b class="">To:</b><span class="Apple-converted-space"> </span>cisco-voip voyp list <<a href="mailto:cisco-voip@puck.nether.net" class="" style="color:rgb(5,99,193); text-decoration:underline">cisco-voip@puck.nether.net</a>><br class="">
<b class="">Subject:</b><span class="Apple-converted-space"> </span>[cisco-voip] Need guidence to move Avaya users to cisco CUCM</span></div>
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<div class="" style="margin-top:0px; margin-bottom:0px"><span class="" style="font-family:Calibri,sans-serif">I will be moving payroll group from Avaya phone system to Cisco CUCM. These users are accustomed to features that is not available in CUCM. I am just
wondering if you can help how to replicate what those user have in Avaya to Cisco CUCM.</span></div>
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<div class="" style="margin-top:0px; margin-bottom:0px"><span class="" style="font-family:Calibri,sans-serif">They have Holiday recording in Avaya and wondering how to replicate this without contact Center.</span></div>
<div class="" style="margin-top:0px; margin-bottom:0px"><span class="" style="font-family:Calibri,sans-serif"><span id="cid:image002.png@01D30D0E.066C4B20"><image002.png></span></span></div>
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<div class="" style="margin-top:0px; margin-bottom:0px"><span class="" style="font-family:Calibri,sans-serif">If calls dialed to group main number, it will go to the most idle Agent based on defined skill Level</span></div>
<div class="" style="margin-top:0px; margin-bottom:0px"><span class="" style="font-family:Calibri,sans-serif"><span id="cid:image003.png@01D30D0E.066C4B20"><image003.png></span></span></div>
<div class="" style="margin-top:0px; margin-bottom:0px"><span class="" style="font-family:Calibri,sans-serif"><span id="cid:image004.png@01D30D0E.066C4B20"><image004.png></span></span></div>
<p class="" style="margin-top:0px; margin-bottom:0px"><span class="" style="font-family:Calibri,sans-serif"> </span></p>
<div class="" style="margin-top:0px; margin-bottom:0px"><span class="" style="font-family:Calibri,sans-serif">Any help is greatly appreciated.</span></div>
<p class="" style="margin-top:0px; margin-bottom:0px"><span class="" style="font-family:Calibri,sans-serif"> </span></p>
<div class="" style="margin-top:0px; margin-bottom:0px"><span class="" style="font-family:Calibri,sans-serif">Thank you very much in advance.</span></div>
<p class="" style="margin-top:0px; margin-bottom:0px"><span class="" style="font-family:Calibri,sans-serif"> </span></p>
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