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<p>Just following up on this to close my loop .... My issue is now resolved, and happened to be a more rare case I would suspect. My customer in this case had a Juniper network infrastructure that I did not have access to; one of these deals where you have
to ask someone to do or see anything in their network. Anyway and to make a long story short; the customer had jumbo frame support enabled in the network path and didn't realize it.
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<p>It was difficult for me to spot solo because I could only see the PCAPs from the CUCM pub and didn't have good 3-way handshakes to analyze (not sure how I would spot outside of a 3-way handshake looking at the SYN packets where you could see the inbound
packet on the receiving end). The client ultimately opened a case with Juniper support and when the topic was mentioned ... didn't take long for them to spot in the customer's network.</p>
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<p>What brought me to this suspicion aside from the customer stating no filtering/inspection was happening over the WAN was in the PCAPs; I could see successful communication back and forth until a 'certain point'; which in hindsight is where the packets exceed
the default 1500 byte MTU CUCM/ESXi was using and unexpected fragmentation occurs which looks like packet loss to the TCP/IP stack on the servers. Then just a ton of TCP retransmissions because that is the nature of TCP, to retransmit failed packets. That
isn't behavior consistent with ACLs or filtering/inspection because that behavior would typically be reflected immediately (when looking at the timeline of a packet capture sample set).</p>
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<p>So don't rule out MTU! Now if you have control of the network end-to-end I'd guess you'd know if you had a fragmentation problem, but when you are blind-folded from the network, it can be like trying to herd a litter of feral cats.</p>
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<p>-Ryan</p>
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<div id="divRplyFwdMsg" dir="ltr"><font color="#000000" face="Calibri, sans-serif" style="font-size:11pt"><b>From:</b> Matthew Loraditch <MLoraditch@heliontechnologies.com><br>
<b>Sent:</b> Thursday, August 10, 2017 7:52 AM<br>
<b>To:</b> Anthony Holloway; Dana Tong; Ryan Huff; Dave Goodwin; Brian Meade<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] 11.5.1SU2 Can't Add Node</font>
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<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Well my password is 13 characters, but at least I’m not crazy. I’ll start from Scratch.</span></p>
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<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span></p>
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<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">For this sort of thing, I generally wouldn’t open a case unless it failed.</span></p>
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<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span></p>
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<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">As to opening cases, it’s not legit, but as long as you have access to any active CUCM contract, they really don’t care what install you are working on, we have similar issues where
purchasing hasn’t caught up to the install cycle and we just open the case under another customer. Granted, we are an MSP, every contract is under our BID and the customers don’t see this in our setup.</span></p>
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<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"> </span></p>
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<span style="font-size:10.0pt; font-family:"Calibri",sans-serif; color:#1F497D">Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA<br>
Network Engineer<br>
Direct Voice: 443.541.1518</span><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D"><br>
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<b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif"> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Anthony Holloway<br>
<b>Sent:</b> Thursday, August 10, 2017 12:44 AM<br>
<b>To:</b> Dana Tong <dana.tong@yellit.com.au>; Ryan Huff <ryanhuff@outlook.com>; Dave Goodwin <dave.goodwin@december.net>; Brian Meade <bmeade90@vt.edu><br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] 11.5.1SU2 Can't Add Node</span></p>
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I've been noticing a higher rate of fresh installs failing in about the last 18 months or so. I don't feel like opening a TAC case every time, because most of the time, I get the servers before the distributor even sends the smartnet stuff over, and CIN is
pretty hard core about not letting me open CUCM cases with the server serial number. I wish there was an easier way to report issues for partners who run into all kinds of issues we just don't have the time to report.</p>
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On Wed, Aug 9, 2017 at 8:29 PM Dana Tong <<a style="color: blue; text-decoration: underline;" href="mailto:dana.tong@yellit.com.au">dana.tong@yellit.com.au</a>> wrote:</p>
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<span lang="EN-GB" style="font-size:11.0pt; font-family:"Calibri",sans-serif">The most recent password was 12 characters, a mix of lower, upper, numbers, and special characters.
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<span lang="EN-GB" style="font-size:11.0pt; font-family:"Calibri",sans-serif">The other job was 11, and much the same.
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<span lang="EN-GB" style="font-size:11.0pt; font-family:"Calibri",sans-serif">I almost think it was a fresh Publisher, and using the OVA Subscriber. Then another fresh subscriber, for a 3 node cluster.</span><span lang="EN-GB"></span></p>
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<span lang="EN-GB" style="font-size:11.0pt; font-family:"Calibri",sans-serif">Cheers</span><span lang="EN-GB"></span></p>
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<b><span lang="EN-GB" style="font-family:"Calibri",sans-serif; color:black">From:
</span></b><span lang="EN-GB" style="font-family:"Calibri",sans-serif; color:black">Ryan Huff <<a style="color: blue; text-decoration: underline;" href="mailto:ryanhuff@outlook.com" target="_blank">ryanhuff@outlook.com</a>><br>
<b>Date: </b>Thursday, 10 August 2017 at 11:26 am<br>
<b>To: </b>Dana Tong <<a style="color: blue; text-decoration: underline;" href="mailto:dana.tong@yellit.com.au" target="_blank">dana.tong@yellit.com.au</a>>, Dave Goodwin <<a style="color: blue; text-decoration: underline;" href="mailto:dave.goodwin@december.net" target="_blank">dave.goodwin@december.net</a>>,
Brian Meade <<a style="color: blue; text-decoration: underline;" href="mailto:bmeade90@vt.edu" target="_blank">bmeade90@vt.edu</a>></span><span lang="EN-GB"></span></p>
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<b>Cc: </b>"<a style="color: blue; text-decoration: underline;" href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>" <<a style="color: blue; text-decoration: underline;" href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject: </b>Re: [cisco-voip] 11.5.1SU2 Can't Add Node</span><span lang="EN-GB"></span></p>
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<p><span lang="EN-GB" style="font-family:"Calibri",sans-serif; color:black">I just hit this issue tonight myself (11.5(SU1)); my case doesn't seem to fit CSCvb00248 as I am using 9 character passwords; I'm not using any special characters either. I've tried
all the normal reboots, delete / re-added from the processNode table ... etc, NTP and DNS are solid. I opened a TAC case with the DB installer Service logs and Packet Captures from the pub. I'll update the thread if they turn anything up for me.</span><span lang="EN-GB"></span></p>
<p><span lang="EN-GB" style="font-family:"Calibri",sans-serif; color:black"> </span><span lang="EN-GB"></span></p>
<p><span lang="EN-GB" style="font-family:"Calibri",sans-serif; color:black">In parallel, I think I'm going to try Dana's fix and scrap the pub and start over.</span><span lang="EN-GB"></span></p>
<p><span lang="EN-GB" style="font-family:"Calibri",sans-serif; color:black"> </span><span lang="EN-GB"></span></p>
<p><span lang="EN-GB" style="font-family:"Calibri",sans-serif; color:black">-Ryan</span><span lang="EN-GB"></span></p>
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<b><span lang="EN-GB" style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black">From:</span></b><span lang="EN-GB" style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black"> cisco-voip <<a style="color: blue; text-decoration: underline;" href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
on behalf of Dana Tong <<a style="color: blue; text-decoration: underline;" href="mailto:dana.tong@yellit.com.au" target="_blank">dana.tong@yellit.com.au</a>><br>
<b>Sent:</b> Wednesday, August 9, 2017 8:24 PM<br>
<b>To:</b> Dave Goodwin; Brian Meade<br>
<b>Cc:</b> <a style="color: blue; text-decoration: underline;" href="mailto:cisco-voip@puck.nether.net" target="_blank">
cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] 11.5.1SU2 Can't Add Node</span><span lang="EN-GB" style="font-family:"Calibri",sans-serif; color:black">
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<p><span lang="EN-GB" style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black">Yes I have had a similar error with the pre-installed OVA on two occasions. Mine was failing on the checking comms with the first node.</span><span lang="EN-GB"></span></p>
<p><span lang="EN-GB" style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black"> </span><span lang="EN-GB"></span></p>
<p><span lang="EN-GB" style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black">DNS / A and Reverse PTR was correct</span><span lang="EN-GB"></span></p>
<p><span lang="EN-GB" style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black">Security password correct</span><span lang="EN-GB"></span></p>
<p><span lang="EN-GB" style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black">Time / NTP was all working</span><span lang="EN-GB"></span></p>
<p><span lang="EN-GB" style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black">Server nodes were added to Publisher as FQDN</span><span lang="EN-GB"></span></p>
<p><span lang="EN-GB" style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black"> </span><span lang="EN-GB"></span></p>
<p><span lang="EN-GB" style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black">My only solution was to build a fresh Publisher (or was it a fresh Subscriber?!?).
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<p><span lang="EN-GB" style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black">Hope this helps.</span><span lang="EN-GB"></span></p>
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<p><b><span lang="EN-GB" style="font-family:"Calibri",sans-serif; color:black">From:
</span></b><span lang="EN-GB" style="font-family:"Calibri",sans-serif; color:black">cisco-voip <<a style="color: blue; text-decoration: underline;" href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>> on behalf
of Dave Goodwin <<a style="color: blue; text-decoration: underline;" href="mailto:dave.goodwin@december.net" target="_blank">dave.goodwin@december.net</a>><br>
<b>Date: </b>Thursday, 10 August 2017 at 7:32 am<br>
<b>To: </b>Brian Meade <<a style="color: blue; text-decoration: underline;" href="mailto:bmeade90@vt.edu" target="_blank">bmeade90@vt.edu</a>><br>
<b>Cc: </b>"<a style="color: blue; text-decoration: underline;" href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>" <<a style="color: blue; text-decoration: underline;" href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject: </b>Re: [cisco-voip] 11.5.1SU2 Can't Add Node</span><span lang="EN-GB"></span></p>
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<p><span lang="EN-GB" style="color:black"> </span><span lang="EN-GB"></span></p>
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<p><span lang="EN-GB" style="font-family:"Tahoma",sans-serif; color:black">A few months ago back on SU1, I was using a 16 character password for the platform on a brand new cluster and the subscriber installs would always fail. At first I thought it was a problem
with PCD (which I was using to install the cluster) but turns out it happened even when doing the whole process by hand. The workaround was to use a 15 character password during the install. I haven't tried a fresh install of a cluster with SU2 yet to see
if it's really fixed - but the affected versions field does list the SU2 build numbers.</span><span lang="EN-GB"></span></p>
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<p><span lang="EN-GB" style="font-family:"Tahoma",sans-serif; color:black"><a style="color: blue; text-decoration: underline;" href="https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvb00248/" target="_blank">https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvb00248/</a></span><span lang="EN-GB"></span></p>
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<p><span lang="EN-GB" style="font-family:"Tahoma",sans-serif; color:black">Here is what any sub node looked like when it failed for this reason (assuming the screen shot attaches for me properly)...</span><span lang="EN-GB"></span></p>
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<p><span lang="EN-GB" style="color:black">On Wed, Aug 9, 2017 at 5:09 PM, Brian Meade <<a style="color: blue; text-decoration: underline;" href="mailto:bmeade90@vt.edu" target="_blank">bmeade90@vt.edu</a>> wrote:</span><span lang="EN-GB"></span></p>
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<p><span lang="EN-GB" style="color:black">Found a bug related to custom banner size but not much else- <a style="color: blue; text-decoration: underline;" href="https://bst.cloudapps.cisco.com/bugsearch/bug/CSCub14050" target="_blank">https://bst.cloudapps.cisco.com/bugsearch/bug/CSCub14050</a>
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<p><span lang="EN-GB" style="color:black">I was using the same exact version for CUCM and CUC with no issues adding nodes.</span><span lang="EN-GB"></span></p>
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<p><span lang="EN-GB" style="color:black">On Wed, Aug 9, 2017 at 5:07 PM, Brian Meade <<a style="color: blue; text-decoration: underline;" href="mailto:bmeade90@vt.edu" target="_blank">bmeade90@vt.edu</a>> wrote:</span><span lang="EN-GB"></span></p>
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<p><span lang="EN-GB" style="color:black">I just did this successfully a couple weeks ago. Where does it break?</span><span lang="EN-GB"></span></p>
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<p><span lang="EN-GB" style="color:black">On Wed, Aug 9, 2017 at 5:04 PM, Matthew Loraditch <<a style="color: blue; text-decoration: underline;" href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>> wrote:</span><span lang="EN-GB"></span></p>
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<p><span style="color:black">I’ve set, reset, typed different versions of the security password and can’t get nodes added via the factory prebuilt VMs on brand new BE7Ks</span><span lang="EN-GB"></span></p>
<p><span style="color:black">Is there a known bug or am I crazy?</span><span lang="EN-GB"></span></p>
<p><span style="color:black">Both CUC and CUCM, albeit I doubt that matters since that part of the code is shared.</span><span lang="EN-GB"></span></p>
<p><span style="color:black"> </span><span lang="EN-GB"></span></p>
<p><span style="font-size:10.0pt; color:#1F497D">Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA<br>
Network Engineer<br>
Direct Voice: <a style="color: blue; text-decoration: underline;" href="tel:(443)%20541-1518" target="_blank">
443.541.1518</a></span><span lang="EN-GB"></span></p>
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