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<p class="MsoNormal"><a name="_MailEndCompose"><span style="color:#1F497D">That would be cool never thought of that.<o:p></o:p></span></a></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span style="color:#1F497D"><o:p> </o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span style="color:#1F497D">We usually do one of two things. 1. Send email if no one is logged into the queue, 2. Phone log in, this will show you the actual number of calls in the queue.<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span style="color:#1F497D"><o:p> </o:p></span></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span style="color:#1F497D">Thank You,<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span style="color:#1F497D"><o:p> </o:p></span></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span style="color:#1F497D">Neal Haas<o:p></o:p></span></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_MailEndCompose"><span style="color:#1F497D"><o:p> </o:p></span></span></p>
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<p class="MsoNormal"><b>From:</b> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>James Conyers<br>
<b>Sent:</b> Wednesday, August 30, 2017 12:07 PM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] call queue light (BLF) for UCCX calls in queue<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Cambria Math",serif">Does anyone have any experience with scripting a “calls in queue” light (possibly a BLF indicator) for Contact Center Express? Our old legacy system can easily light a lamp on a phone when
a call is in queue and also have the light flutter when multiple calls are in queue. I have yet to be able to script this in CCX script editor. We have used Informacast paging to send a paging message to certain phones but it is a third system to integrate
into a call center. Ideally I would like to only integrate CUCM and CCX. I assume an “outdialContact” would work on CCX but was wondering if there was a way to do it using “Get Reporting Statistic” parameter that might be easier.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Cambria Math",serif">I came across this post on Cisco support, but it doesn’t fully explain it, so I am stuck on exactly how to do this. Below is a sample of my script that uses Informacast. Is there a better way
to accomplish this without using the Informacast system, and also a way to make the lamp flutter like it used to in the old system?<o:p></o:p></span></p>
<p class="MsoNormal"><img width="335" height="434" style="width:3.4895in;height:4.5208in" id="Picture_x0020_1" src="cid:image001.jpg@01D32189.44B3DA30"><span style="font-family:"Cambria Math",serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Cambria Math",serif">Thoughts?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Cambria Math",serif">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Cambria Math",serif">James<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Cambria Math",serif"><o:p> </o:p></span></p>
<p class="MsoNormal">James Conyers <o:p></o:p></p>
<p class="MsoNormal">Telecommunications Engineer II<o:p></o:p></p>
<p class="MsoNormal">303-871-7992<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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