I've seen people using BLF to monitor a small number of CTI ports. It doesn't scale very well obviously. <br><br>Paul Giralt showed off a cool custom BLF solution at Cisco Live this year. Basically he used JTAPI to monitor line state, and the used a SIP library to SUBSCRIBE/NOTIFY an arbitrary line on a phone. I don't see why the SIP portion couldn't be used to light an arbitrary line when a caller enters the queue. <br><br>BRKCOL-2256 - Using Collaboration API's to solve Real-World Challenges (2017 Las Vegas<br><br>"The second case study will show how the JTAPI API, AXL API, and SIP signaling can be used in a Java application to create a device busy lamp field indicator on IP Phones."<br><br>He posted code samples in the associated Spark room, though I haven't looked at them to see what it all contains. <br><div class="gmail_quote"><div dir="ltr">On Wed, Aug 30, 2017 at 4:04 PM James Buchanan <<a href="mailto:james.buchanan2@gmail.com">james.buchanan2@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">On the lighting of MWI or something else, I used a Place Call step when entering the queue to signal there were calls in queue. If the caller hung up or got answered, the script would go back to the top, hit the On Exception, ContactInactiveException step, and use a GoTo to another part of the script where a reporting statistic would check for the number of calls in queue.<div><br></div><div>I've attached a santized version of the entire script. This is from 2008, and I was newish to scripting, so be kind :-).</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Aug 30, 2017 at 9:02 PM, Brian Meade <span dir="ltr"><<a href="mailto:bmeade90@vt.edu" target="_blank">bmeade90@vt.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">How about using a place call step to a directed call park number and a directed call park BLF on the phones? You'd need to make sure to end that call under the Connect step.<div><br></div><div>That doesn't help with multiple calls in queue though. Any additional fake calls sent to the park slot should fail since it's in use.</div><div><br></div><div>You can make some nice CUIC wallboards or have agents use FIPPA/IPPA on their phones instead to monitor the queue.</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Aug 30, 2017 at 3:07 PM, James Conyers <span dir="ltr"><<a href="mailto:James.Conyers@du.edu" target="_blank">James.Conyers@du.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="m_-1732561196758091132m_3376860382272572395m_5083367958487855740WordSection1">
<p class="MsoNormal"><span style="font-family:"Cambria Math",serif">Does anyone have any experience with scripting a “calls in queue” light (possibly a BLF indicator) for Contact Center Express? Our old legacy system can easily light a lamp on a phone when
a call is in queue and also have the light flutter when multiple calls are in queue. I have yet to be able to script this in CCX script editor. We have used Informacast paging to send a paging message to certain phones but it is a third system to integrate
into a call center. Ideally I would like to only integrate CUCM and CCX. I assume an “outdialContact” would work on CCX but was wondering if there was a way to do it using “Get Reporting Statistic” parameter that might be easier.
<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Cambria Math",serif">I came across this post on Cisco support, but it doesn’t fully explain it, so I am stuck on exactly how to do this. Below is a sample of my script that uses Informacast. Is there a better way
to accomplish this without using the Informacast system, and also a way to make the lamp flutter like it used to in the old system?<u></u><u></u></span></p>
<p class="MsoNormal"><img width="335" height="434" style="width:3.4895in;height:4.5208in" id="m_-1732561196758091132m_3376860382272572395m_5083367958487855740Picture_x0020_1" src="cid:image001.jpg@01D32190.E9F76C30"><span style="font-family:"Cambria Math",serif"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Cambria Math",serif">Thoughts?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Cambria Math",serif">Thanks,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Cambria Math",serif">James<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Cambria Math",serif"><u></u> <u></u></span></p>
<p class="MsoNormal">James Conyers <u></u><u></u></p>
<p class="MsoNormal">Telecommunications Engineer II<u></u><u></u></p>
<p class="MsoNormal"><a href="tel:(303)%20871-7992" value="+13038717992" target="_blank">303-871-7992</a><u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
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