<div dir="ltr"><div class="gmail_default" style="font-family:tahoma,sans-serif">It may be that the person performing the page and placing the paging port on hold is in the front office and isn't within earshot of the plant floor. I could definitely see that.</div><div class="gmail_default" style="font-family:tahoma,sans-serif"><br></div><div class="gmail_default"><span style="font-family:tahoma,sans-serif">In addition to checking the options on the paging system itself, have you considered the option of configuring the </span><font face="tahoma, sans-serif">Hold Reversion Ring Duration and </font><span style="font-family:tahoma,sans-serif">Hold Reversion Notification Interval fields on the lines? In particular, either the lines from where the undesired Hold button is taking place - or perhaps on all lines by configuring the cluster wide service parameters by those names. It doesn't prevent the person from pressing Hold in the first place. And it still requires someone to (after resuming) actually end the call to the paging port. But maybe providing the reminder that it's actually a held call will help. Maybe a desire to avoid the hold reminder will help get the message across to the user that they're "doing it wrong" and seek training on how to do it. But then again they may just complain about the extra noise and ask it to be disabled. ;-)</span></div></div><div class="gmail_extra"><br><div class="gmail_quote">On Mon, Sep 25, 2017 at 3:46 PM, Ben Amick <span dir="ltr"><<a href="mailto:bamick@humanarc.com" target="_blank">bamick@humanarc.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div lang="EN-US" link="blue" vlink="purple">
<div class="m_-2936421460515666670WordSection1">
<p class="MsoNormal">Call me crazy, but wouldn’t someone in the plant hear that they put the paging system on hold and fix it by picking the call back up? Ryan’s suggest would belay it, but user training would also be a good mention.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">A secondary measure is to look at what you’re hooked up to. In the past almost all of the FXO based paging systems run through a paging adapter of sorts, like a Valcom. Those typically have a setting on them that you can set max timeout
as well as on-hook detection.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal"><span style="color:#595959">Ben Amick<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#595959">Unified Communications Analyst<u></u><u></u></span></p>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@<wbr>puck.nether.net</a>]
<b>On Behalf Of </b>Ryan Huff<br>
<b>Sent:</b> Monday, September 25, 2017 3:37 PM<br>
<b>To:</b> Loren Hillukka <<a href="mailto:lchillukka@hotmail.com" target="_blank">lchillukka@hotmail.com</a>><br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Call length on paging ports<u></u><u></u></p>
</div>
</div><div><div class="h5">
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">You might find that editing the softkey template and relocating the hold softkey away from the end call softkey for the connected state might be a solution (that way you don’t have to alter the behavior of the pots line).
<u></u><u></u></p>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal">Thanks,<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">Ryan<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
On Sep 25, 2017, at 3:31 PM, Loren Hillukka <<a href="mailto:lchillukka@hotmail.com" target="_blank">lchillukka@hotmail.com</a>> wrote:<u></u><u></u></p>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<p class="MsoNormal">I have a plant building with a 4351 connected to a paging system via an FXO port. Site has phones connected to CUCM, gw is not MGCP. Users at the plant are notorious for paging, then pressing "hold" instead of "end call" on the Cisco
phones they page from. The plant floor then gets MOH playing and nobody else can page until I shut/no shut the port or they unplug the cable from the fxo port.
<br>
<br>
Any idea if a max length of call timer can be applied only to that one fxo port, to disconnect any call to it after 15 seconds or so?
<br>
<br>
Thanks<br>
______________________________<wbr>_________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="http://cp.mcafee.com/d/2DRPowrhvKUOUYDsQsCXCQkmnSkNMV4QsCQkmnSkNPPX9J55BZVYsY-Urhhsd79EVLuWdPp3lpmawECSHIdzrBPpdJnor6TbCQkdvd7dzhO_R-sssd7bOb_nKnh7e8YztdOZXIZh55qWqJQmul3PWApmU6CQjq9K_nhjjpd7dQXCzATsSjDdqymoIToHMd9_7wrwCHIcfBisEeROQGmGncRAIrJaBGBPdpb5O5mUm-wamrIlU6A_zMddEFEIICMnWhEwdbtFkJkKpH9oQKCy0iQYYQg7_0zcCq8aMd42SApg8Cy1qIpQdIc6Vet2kjPD" target="_blank">https://puck.nether.net/<wbr>mailman/listinfo/cisco-voip</a><u></u><u></u></p>
</div>
</blockquote>
</div>
</div></div></div>
</div>
<br>
Confidentiality Note: This message is intended for use only by the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. Thank you
<br>______________________________<wbr>_________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" rel="noreferrer" target="_blank">https://puck.nether.net/<wbr>mailman/listinfo/cisco-voip</a><br>
<br></blockquote></div><br></div>