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</o:shapelayout></xml><![endif]--></head><body lang=EN-CA link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D;mso-fareast-language:EN-US'>Where do you have your impersonation account? We have ours in the O365 domain and I have changed the domain as you recommeneded to our rdcca.onmicrosoft.com domain. Still fails the test. I can login to the domain with the impersonation user so know that at least works unless we have the user created in the wrong location. Everything we have read so far points to the O365 admin page to create the user but…. Checking that account to make sure it is non –sso.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D;mso-fareast-language:EN-US'>Thank you. I truly appreciate this list to get answers that work.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D;mso-fareast-language:EN-US'>Terry<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US>From:</span></b><span lang=EN-US> Matthew Loraditch [mailto:MLoraditch@heliontechnologies.com] <br><b>Sent:</b> October 3, 2017 2:44 PM<br><b>To:</b> Terry Oakley <Terry.Oakley@rdc.ab.ca>; cisco-voip@puck.nether.net<br><b>Subject:</b> RE: Office 365 and Unity Connection<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-US style='font-family:"Segoe UI Symbol",sans-serif;color:#1F497D'>So we had to set our domain to be our onmicrosoft.com domain and also make sure your impersonation account is a non-sso account if you use sso with O365.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Segoe UI Symbol",sans-serif;color:#1F497D'>If you don’t know that stuff your 365 admins should, every tenant has an onmicrosoft domain and you should have backdoor accounts for non sso access.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Segoe UI Symbol",sans-serif;color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US>From:</span></b><span lang=EN-US> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Terry Oakley<br><b>Sent:</b> Tuesday, October 3, 2017 4:38 PM<br><b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b> [cisco-voip] Office 365 and Unity Connection<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>We have just moved from on premise Exchange (2007) to a hybrid environment with Office 365. We are in the process of moving from Exchange UM to Unity Connection (11.x). Is there anyone out there that has successfully found a solution? We have followed a number of documents (all Unity Connection 9 or older) and so far have been unable to get the Unified Messaging Service to complete a Test connection. Here is our setup<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>Our setup is like this: (user name removed for paste)<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoNormal><img border=0 width=862 height=831 id="Picture_x0020_1" src="cid:image001.png@01D33C5B.097C2DE0"><span style='font-size:12.0pt'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>We have created the impersonation account on the Office 365 environment and given it the permissions but still cannot connect. If you have any information that would be most helpful.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>Thanks<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>Terry<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='color:#1F497D'>Terry Oakley</span></b><b><span style='font-family:"Arial",sans-serif;color:#1F497D'><o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:10.0pt;color:#1F497D'>Telecommunications Coordinator </span><b><span style='font-size:10.0pt;color:#33CC33'>| </span></b><span style='font-size:10.0pt;color:#1F497D'>Information Technology Services<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;color:#1F497D'>Red Deer College </span></b><b><span style='font-size:10.0pt;color:#33CC33'>|</span></b><span style='font-size:10.0pt;color:#1F497D'>100 College Blvd. </span><b><span style='font-size:10.0pt;color:#33CC33'>|</span></b><span style='font-size:10.0pt;color:#33CC33'> </span><span style='font-size:10.0pt;color:#1F497D'>Box 5005 </span><b><span style='font-size:10.0pt;color:#33CC33'>| </span></b><span style='font-size:10.0pt;color:#1F497D'>Red Deer<b> </b></span><b><span style='font-size:10.0pt;color:#33CC33'>|</span></b><span style='font-size:10.0pt;color:#33CC33'> </span><span style='font-size:10.0pt;color:#1F497D'>Alberta </span><b><span style='font-size:10.0pt;color:#33CC33'>| </span></b><span style='font-size:10.0pt;color:#1F497D'>T4N 5H5<b><o:p></o:p></b></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:#1F497D'>work (403) 342-<b>3521 </b></span><b><span style='font-size:10.0pt;color:#33CC33'>| </span></b><b><span style='font-size:10.0pt;color:#1F497D'> </span></b><span style='font-size:10.0pt;color:#1F497D'>FAX (403) 343-4034</span><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>