<div dir="ltr">It might be the small difference with the word "Attempt."<div><br></div><div><b>Attempt Sign-In</b>—Sends the call to the user sign in conversation, if the calling number belongs to a user. The calling number is used as the ID. If the call is not from a user, the next rule in the routing table is applied to the call information.</div><div><br></div><div><b>Sign-In</b>—Sends the call to the user sign in conversation, which prompts the caller to enter an ID.<br><br><div class="gmail_quote"><div dir="ltr">On Tue, Oct 3, 2017 at 11:47 AM Matthew Huff <<a href="mailto:mhuff@ox.com">mhuff@ox.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">That’s exactly what I have. However, when you dial that DID, you get a prompt asking you to enter the phone number you want to leave a message for instead of
asking you to sign-in. However, if you type “*”, it will let you sign in. From google, this appears to be normal issue and the recommendation is to train users to know that. Our users aren’t that trainable however.<u></u><u></u></span></p></div></div><div lang="EN-US" link="blue" vlink="purple"><div class="m_-8616075802263503715WordSection1">
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Courier New";color:#1f497d">----<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Courier New";color:#1f497d">Matthew Huff | 1 Manhattanville Rd
<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Courier New";color:#1f497d">Director of Operations | Purchase, NY 10577<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Courier New";color:#1f497d">OTA Management LLC | Phone: <a href="tel:(914)%20460-4039" value="+19144604039" target="_blank">914-460-4039</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Courier New";color:#1f497d">aim: matthewbhuff | Fax: <a href="tel:(914)%20694-5669" value="+19146945669" target="_blank">914-694-5669</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
</div></div><div lang="EN-US" link="blue" vlink="purple"><div class="m_-8616075802263503715WordSection1"><p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Charles Goldsmith [mailto:<a href="mailto:wokka@justfamily.org" target="_blank">wokka@justfamily.org</a>]
<br>
<b>Sent:</b> Tuesday, October 3, 2017 12:41 PM<br>
<b>To:</b> Matthew Huff <<a href="mailto:mhuff@ox.com" target="_blank">mhuff@ox.com</a>><br>
<b>Cc:</b> cisco-voip voyp list <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] Skipping * on inbound external calls to Unity<u></u><u></u></span></p></div></div><div lang="EN-US" link="blue" vlink="purple"><div class="m_-8616075802263503715WordSection1">
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">IIRC, you should be able to setup a direct routing rule with the DID and have it send to Conversation > Attempt Sign-In.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">On CUCM, just setup a CTI-RP to send the number over to CUC.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">On Tue, Oct 3, 2017 at 10:52 AM, Matthew Huff <<a href="mailto:mhuff@ox.com" target="_blank">mhuff@ox.com</a>> wrote:<u></u><u></u></p>
<blockquote style="border:none;border-left:solid #cccccc 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in">
<p class="MsoNormal">If we have an externally available number to access Unity voicemail, is there anyway of changing it so that it doesn't prompt asking for phone number to dial? You can hit * to enter your extension and passcode, but only if you remember
to hit *.<br>
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<br>
<br>
----<br>
Matthew Huff | 1 Manhattanville Rd<br>
Director of Operations | Purchase, NY 10577<br>
OTA Management LLC | Phone: <a href="tel:914-460-4039" target="_blank">914-460-4039</a><br>
aim: matthewbhuff | Fax: <a href="tel:914-694-5669" target="_blank">914-694-5669</a><br>
<br>
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<p class="MsoNormal"><u></u> <u></u></p>
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