<div dir="ltr">You could try to do a "file delete" on the preserve file and the destination files and hope the service recreates them as directories, but most likely you're looking at a rebuild here.</div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Oct 4, 2017 at 11:56 PM, tahir jamil <span dir="ltr"><<a href="mailto:tahirjamil20@gmail.com" target="_blank">tahirjamil20@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Hi EveryOne,<div>I am running CUCM version 7.1 and I am facing very strange error, Cisco Repository manager isn't started on publisher, although i can able to start it on subscriber.</div><div>Due to failure of this service I can't get the CDR reports.error code 10021 received during fetching CDR report through web page.</div><div><br></div><div>After troubleshooting through logs, I found this message "FATAL [main] cdrrep.FileManager (FileManager.java:748) - /var/log/active/cm/cdr_<wbr>repository/preserve is not a directory! Please remove it. System exits" </div><div>As per CDR document, "preserve" should be directory in SQL DB, but in my case "preserve" is a file. I have to revert this file into directory but couldn't find any relevant document, can you please let me know how can i revert it.</div><div><br></div><div>Reference from document.</div><div><p style="box-sizing:inherit;margin:10.5px 0px;color:rgb(88,88,91);font-family:CiscoSans,"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:16px"> </p><p style="box-sizing:inherit;margin:10.5px 0px;color:rgb(88,88,91);font-family:CiscoSans,"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:16px">admin:file list activelog /cm/cdr_repository</p><p style="box-sizing:inherit;margin:10.5px 0px;color:rgb(88,88,91);font-family:CiscoSans,"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:16px"><dir>   car</p><p style="box-sizing:inherit;margin:10.5px 0px;color:rgb(88,88,91);font-family:CiscoSans,"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:16px"><dir>   destination1</p><p style="box-sizing:inherit;margin:10.5px 0px;color:rgb(88,88,91);font-family:CiscoSans,"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:16px"><dir>   destination2</p><p style="box-sizing:inherit;margin:10.5px 0px;color:rgb(88,88,91);font-family:CiscoSans,"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:16px"><dir>   destination3</p><p style="box-sizing:inherit;margin:10.5px 0px;color:rgb(88,88,91);font-family:CiscoSans,"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:16px"><dir>   preserve</p><p style="box-sizing:inherit;margin:10.5px 0px;color:rgb(88,88,91);font-family:CiscoSans,"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:16px"><dir>   processed</p><p style="box-sizing:inherit;margin:10.5px 0px;color:rgb(88,88,91);font-family:CiscoSans,"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:16px"><dir>   tmp</p><p style="box-sizing:inherit;margin:10.5px 0px;color:rgb(88,88,91);font-family:CiscoSans,"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:16px"><dir>   trans</p><p style="box-sizing:inherit;margin:10.5px 0px;color:rgb(88,88,91);font-family:CiscoSans,"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:16px">dir count = 8, file count = 0</p><p style="box-sizing:inherit;margin:10.5px 0px;color:rgb(88,88,91);font-family:CiscoSans,"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:16px">admin:</p><p style="box-sizing:inherit;margin:10.5px 0px;color:rgb(88,88,91);font-family:CiscoSans,"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:16px">------------------------------<wbr>-----------------------------</p><p style="box-sizing:inherit;margin:10.5px 0px;color:rgb(88,88,91);font-family:CiscoSans,"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:16px">In my case from CUCM 7.1.0</p><p style="box-sizing:inherit;margin:10.5px 0px;color:rgb(88,88,91);font-family:CiscoSans,"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:16px"><img src="cid:ii_15eeaaade5e2d181" alt="Inline image 2" width="472" height="327"><br></p></div></div>
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