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<div name="messageBodySection">Hy<br />
<br />
i think u habe to do a join from<br />
numplan (pattern)<br />
to devicenumplanmap (patter 2 device)<br />
and device<br />
table<br />
<br />
Maybe<br />
Datadictionary Helps<br />
https://developer.cisco.com/media/UCM10.5DataDictionary/UCM10.5DataDictionary.htm</div>
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<p style="color: rgb(0, 0, 0); font-family: -webkit-standard; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.301961); -webkit-text-size-adjust: none; -webkit-text-stroke-width: 0px; margin: 0px 0px 10px;"><span style="font-weight: bold; -webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0);"><font face="-webkit-standard" size="3">--</font></span></p>
<p style="color: rgb(0, 0, 0); font-family: -webkit-standard; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.301961); -webkit-text-size-adjust: none; -webkit-text-stroke-width: 0px; margin: 0px 0px 10px;"><span style="font-weight: bold; -webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0); font-family: -webkit-standard; font-size: medium;">Florian Krößbacher</span></p>
<p style="color: rgb(0, 0, 0); font-family: -webkit-standard; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.301961); -webkit-text-size-adjust: none; -webkit-text-stroke-width: 0px; line-height: 12px; margin-bottom: 10px;"><a href="mailto:florian.kroessbacher@gmail.com" target="_blank" style="-webkit-text-size-adjust: auto; background-color: rgba(255, 255, 255, 0); font-family: -webkit-standard; text-decoration: none; display: inline;">florian.kroessbacher@gmail.com</a></p>
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<div name="messageReplySection"><br />
Am 26. Okt. 2017, 16:48 +0200 schrieb Nick Barnett <nicksbarnett@gmail.com>:<br />
<blockquote type="cite">
<div dir="ltr">We consistently have issues around here where contact center users receive error 10159 "This is a shared line" This happens because our contact center uses extension mobility. To remedy the error, you have to launch RTMT, go to Voice/Video, CTI then CTI Search. At that point, you put the users number in the search box and hit Finish. It comes back with a table of devices using that number. From there, you have to go to the application user and disassociate all (usually just 2) of the devices returned from the RTMT search.
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<div>Is RTMT the only place that has this info? I just went through the AXL toolkit and didn't see anything that looked promising. Any ideas on if this info can be pulled down from a SQL query?</div>
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<div>I'm working on automating this whole process because that's the new thing everyone likes to do :) I already have the code that will remove the appropriate device from the app user and reassociate it successfully. I just need to know which devices need to be removed and added back, and the only place I can find that info is RTMT.</div>
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<div>Thanks,</div>
<div>Nick</div>
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