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<div>Check the disk space used on the recording partition. If it is at 90%, Mediasense will prune regardless of your retention setting. </div>
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On Oct 30, 2017, at 4:52 PM, Claiton Campos <<a href="mailto:claitoncampos@gmail.com">claitoncampos@gmail.com</a>> wrote:<br>
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<div dir="ltr">Hi Chris,
<div>The setting is for 365 days, as shown in the image below.<br>
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<div>Best Regards,</div>
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<div class="gmail_quote">2017-10-30 14:35 GMT-02:00 Chris Ward (chrward) <span dir="ltr">
<<a href="mailto:chrward@cisco.com" target="_blank">chrward@cisco.com</a>></span>:<br>
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<p class="MsoNormal">Hi Claiton,<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">MediaSense comes with default pruning settings that deletes older recordings based on age or available disk space. Are your settings set to 30 days? If so, those recordings have been deleted. Cisco doesn’t have any way to recover deleted
recordings.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><span style="font-size:1.0pt;font-family:"Times New Roman",serif"> <u></u><u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666">Chris Ward</span></b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666">ENGINEER.TECHNICAL MARKETING<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666"><a href="mailto:chrward@cisco.com" target="_blank"><span style="color:#666666;text-decoration:none">chrward@cisco.com</span></a></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666">Tel:
<b><a href="tel:(408)%20894-3751" value="+14088943751" target="_blank">+1 408 894 3751</a></b><u></u><u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666">Cisco Systems, Inc.<u></u><u></u></span></b></p>
<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666"><a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmaps.google.com%2F%3Fq%3D500%2BBeaver%2BBrook%2BRoad%2B%250D%2BBOXBOROUGH%2B%250D%2B01719%2B%250D%2BUnited%2BStates%26entry%3Dgmail%26source%3Dg&data=02%7C01%7Casim_323%40hotmail.com%7C2edd564460d7474b379608d51fe0aa73%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C636449972159346295&sdata=5bIgSUQW9GSrv5%2Fu%2BKKICWLCJFcTIaYZ2u6EaEZvoKM%3D&reserved=0" originalsrc="https://maps.google.com/?q=500+Beaver+Brook+Road+%0D+BOXBOROUGH+%0D+01719+%0D+United+States&entry=gmail&source=g" shash="rrrx5aRmvLBrT39acvCHUSH9FfpLj9lV/yvvCOHS3lqgEzhvp8xkwsilHUevyfJ6OhAozK0bs9X7E3C/K+adYloQQkP7xQFFKPWKfHnAolFUsx2GZh6eAGHoW7r/XcbcoDZXZKWuaBzgw6Ja4c734QVVdA8mp7ec5r8LoFb4wKk=">500
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<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#009900"><image002.gif>Think before you print.<u></u><u></u></span></p>
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<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><b>From:</b> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@<wbr>puck.nether.net</a>]
<b>On Behalf Of </b>Claiton Campos<br>
<b>Sent:</b> Friday, October 27, 2017 1:52 PM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><span class=""><br>
<b>Subject:</b> [cisco-voip] Cisco MediaSense get old recording calls<u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Hello everyone,<u></u><u></u></p>
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<p class="MsoNormal">I have a call recording environment being performed by MediaSense, but I can not<u></u><u></u></p>
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<p class="MsoNormal">search for calls that have been recorded for more than 30 days. All calls are recorded in<u></u><u></u></p>
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<p class="MsoNormal">local disk of MediaSense. Does anyone know how to rescue these files?<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Best Regards,<u></u><u></u></p>
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