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<p class="MsoNormal">I haven’t tested it in a while and don’t have the capability do on the domain I have access to, but if you reset the jabber client it might remove the exclusion provisioning, which you would need to do to switch users. As I said, don’t
quote me on that but it’s a possibility.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal"><span style="color:#595959">Ben Amick<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#595959">Unified Communications Analyst<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> ROZA, Ariel [mailto:Ariel.ROZA@LA.LOGICALIS.COM]
<br>
<b>Sent:</b> Friday, November 3, 2017 1:37 PM<br>
<b>To:</b> Ben Amick <bamick@HumanArc.com>; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: jabber-config.xml not being downloaded or being ignored<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">I know that, but after I´ll I read, I understand that if the jabber client is able to log in a first time, using manual settings, it should download and cache the jabber-config info, hence excluding Webex from
them on. Right?<br>
<br>
My customer can manually log in.</span><span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><span lang="ES-AR"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="ES">De:</span></b><span lang="ES"> Ben Amick [<a href="mailto:bamick@HumanArc.com">mailto:bamick@HumanArc.com</a>]
<br>
<b>Enviado el:</b> viernes, 03 de noviembre de 2017 02:33 p.m.<br>
<b>Para:</b> ROZA, Ariel <<a href="mailto:Ariel.ROZA@LA.LOGICALIS.COM">Ariel.ROZA@LA.LOGICALIS.COM</a>>;
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Asunto:</b> RE: jabber-config.xml not being downloaded or being ignored</span><span lang="ES-AR"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="ES-AR"> <o:p></o:p></span></p>
<p class="MsoNormal">Until the first registration they don’t get the service exclusion. If the client has any webex accounts it will attempt to connect to those first (or has had in the past – you have to put in a formal support ticket to get it removed). There’s
a command line switch you can use on the installation of Jabber that will disable the webex on the initial install, and that’s the fix if they want to maintain having webex business accounts.
<span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal"> <span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal">Alternatively, you might be able to get a support ticket in to remove your domain from the webex DNS, which the company gets added to because of the cloud messaging built into webex, but I don’t know if they can neuter that without neutering
the webex accounts proper.<span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal"> <span lang="ES-AR"><o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#595959">Ben Amick</span><span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#595959">Unified Communications Analyst</span><span lang="ES-AR"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"> <span lang="ES-AR"><o:p></o:p></span></p>
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<p class="MsoNormal"><b>From:</b> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>ROZA, Ariel<br>
<b>Sent:</b> Friday, November 3, 2017 1:27 PM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] jabber-config.xml not being downloaded or being ignored<span lang="ES-AR"><o:p></o:p></span></p>
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<p class="MsoNormal"> <span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="ES-AR">I have a preexisting installation CUCM 10.5.2 that I am troubleshooting.<br>
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="ES-AR">Jabber for Windows clients ask for Webex credentials for login, although the jabber-config.xml file exists and is configured to exclude Webex services.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="ES-AR">I have checked every possibility and can´t see what I´m missing here.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="ES-AR"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="ES-AR">The jabber-config contents are this:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="ES-AR"><br>
<?xml version="1.0" encoding="utf-8"?><br>
<config version="1.0"><br>
<Policies><br>
<ServiceDiscoveryExcludedServices>WEBEX</ServiceDiscoveryExcludedServices><br>
</Policies><br>
<Directory> <br>
<DirectoryServerType>UDS</DirectoryServerType><br>
</Directory><br>
</config><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="ES-AR"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="ES-AR">I have tried Jabber clients 11.6.4 and 11.8.2<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="ES-AR"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="ES-AR">The file is loaded to both TFTP serves in the cluster<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="ES-AR">It´s accessible via URL<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="ES-AR">The name is lowercase and the format is UTF-8<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="ES-AR">I restarted the TFTP servers when needed<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="ES-AR">The Cisco Support Field in the CSF device is empty.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="ES-AR">In the Jabber Client I used the Diagnostics Tool (CTRL-SHIFT-D) and checked that all setings are ok.<br>
I reset the client, cleared all the files under %APPDATA%\Local\Cisco\ and %APPDATA%\Roaming\Cisco and restarted the client.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="ES-AR">The Jabber Client can log on, if done manually, specifiing the "Callmanager 9 "mode and the server name/IP. If I switch to Automatic, it asks for Webex credentials (My customer has a couple of Webex accounts, but not
enough for all the enterprise, hence he wants avoid Webex).<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="ES-AR">I checked the jabber.log, but I didn't get any clues.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="ES-AR"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="ES-AR">Is there anything I am missing from the process?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="ES-AR"> <o:p></o:p></span></p>
<p class="MsoNormal">P.S I also posted this question here: <a href="http://cp.mcafee.com/d/5fHCNAp6xEgdELTd78VCXzXxKVJ55BZBcsehd79J55BZBcsY-Orhhpvuv7ffK6Qkn3hOqerTKzsSgRmlyEa9JGX3oSVsSjrlS6NJOVIQsI6zDreCzB_HYOeh7c3AuLsKCO-PPVEVKMYUeWyaaRQRrTjVkffGhBrwqrhdLCXYDtNwse7cFL6XCOsVHkiP8rt7GqXVYE5qsJ6I_JelotlKpZqBunMAT4YUDeqR1X8wfj5NWoLhJpqIpKRySHjHiFqLbzQNurUZcn4t84fynIvbUjEfj5N7i13UBXlwX8yn3RjOYaPbAfB0yngGowvnkfgbRyn8va14L8z2Ivg7FyWFtouCbIFTd79EVKyfjp6QXzDT6ww24dDFRQNUUiKyf72gx6nDY2MM18wfoKvL7R8OJFYGsKf72jOpEVg-ZXeIS7ccuqem3hPsQsTugvjjZ6XzSzNMADXapEVLowYwNtyXXSAfvKDpxRZUwYeZAue4HzNMBsue4D6n67SkNOqra9EVp7fenq208ExIZe2MO190b31ombkd78Zcp2UZcno7FzaE34g62Mm1dge6yMnEO90icEm2M50iudydO8ZAeq208zZfypZ0WVLoOY_ER5d1h-YvkzaSDOFOVJUsMC-r1oQAq817i13UBXlwX8zMuGuq88lCq827Owhd425j43WWxW1EwH4Qg4fB0yq894olzW1JYQsCRtZquLH-Er9">
https://supportforums.cisco.com/t5/jabber-clients/jabber-config-xml-not-being-downloaded-or-being-ignored/m-p/3209901#M20756</a><span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal"><br>
<br>
Regards,<span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal"> <span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal">Ariel.<span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal"> <span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal"> <span lang="ES-AR"><o:p></o:p></span></p>
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Roza</span></b><span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#3F4243">Support Engineer / Southern Cone
</span></b><span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#3F4243">t: +54 11 5282-0458</span><span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#3F4243">c: +54 9 11 5017-4417</span><span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#3F4243">Av. Belgrano 955 – Piso 20 – C</span><span lang="ES-AR" style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#3F4243">ABA – Argentina – C1092AAJ</span><span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="ES-AR"><a href="https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fcp.mcafee.com%2Fd%2Favndz8Qd2hJ5-VEV7cTKUedTdEEILIFzxO9EVdEEILIFzDDSjqabbXPUVVZMSyyUqejhPuZQrCO6GOIl1hdJnor6TbCOrqKMSdKndFEzJIWqen-LP3atTS7eLsKCOVvxP1EV78LIth5dqWqJS7-l3PWApmU6CQjrVK_nhjjpd7dQXCzATsS02fTzWApmQ-lenMTqlblbCqOmbAaJMJZ0kIToHMd9_7wqr73DD7zpFrJaBGBPdpb6BQQg2eA27NbSH1Sh7wZkYQggHcQg4fB0yq84aC87RR3Q3h1m9Ew8va14Qgi8MH7Q3rzNI2Yfibf0&data=02%7C01%7CAriel.ROZA%40la.logicalis.com%7C829de00cf3c744e9490908d522e1068a%7C2e3290cb8d404058abe502c4f58b87e3%7C0%7C0%7C636453272231937860&sdata=stbIJ0jQpFHUsCmldjy0DfqgF8y3kbBe33C6bFpTLLs%3D&reserved=0"><span lang="EN-US" style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#E41E26">www.la.logicalis.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#E41E26">_________________________________________________<br>
</span></b><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#3F4243">Business
</span></b><b><span lang="EN-GB" style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#3F4243">and technology working as one</span></b><b><span lang="EN-GB" style="font-size:9.0pt;color:#3F4243"> </span></b><span lang="ES-AR"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="ES-AR" style="color:#1F497D"><img border="0" width="166" height="40" style="width:1.7291in;height:.4166in" id="Imagen_x0020_1" src="cid:image002.png@01D354A9.1FF5B940" alt="cid:image006.png@01D298D0.103CDF50"></span><span lang="ES-AR"><o:p></o:p></span></p>
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