<div dir="ltr">Yea, the problem here is the clients don't download the jabber-config.xml until they connect to CUCM which is later.<div><br></div><div>For first login, you'll need to use provisioning URLs, install switches, or make a custom MSI.</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Fri, Nov 3, 2017 at 1:33 PM, Ben Amick <span dir="ltr"><<a href="mailto:bamick@humanarc.com" target="_blank">bamick@humanarc.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="m_-7681033944491423562WordSection1">
<p class="MsoNormal">Until the first registration they don’t get the service exclusion. If the client has any webex accounts it will attempt to connect to those first (or has had in the past – you have to put in a formal support ticket to get it removed). There’s
a command line switch you can use on the installation of Jabber that will disable the webex on the initial install, and that’s the fix if they want to maintain having webex business accounts.
<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Alternatively, you might be able to get a support ticket in to remove your domain from the webex DNS, which the company gets added to because of the cloud messaging built into webex, but I don’t know if they can neuter that without neutering
the webex accounts proper.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal"><span style="color:#595959">Ben Amick<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#595959">Unified Communications Analyst<u></u><u></u></span></p>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@<wbr>puck.nether.net</a>]
<b>On Behalf Of </b>ROZA, Ariel<br>
<b>Sent:</b> Friday, November 3, 2017 1:27 PM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] jabber-config.xml not being downloaded or being ignored<u></u><u></u></p>
</div>
</div><div><div class="h5">
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span lang="ES-AR">I have a preexisting installation CUCM 10.5.2 that I am troubleshooting.<br>
<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="ES-AR">Jabber for Windows clients ask for Webex credentials for login, although the jabber-config.xml file exists and is configured to exclude Webex services.<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="ES-AR">I have checked every possibility and can´t see what I´m missing here.<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="ES-AR"> <u></u><u></u></span></p>
<p class="MsoNormal"><span lang="ES-AR">The jabber-config contents are this:<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="ES-AR"><br>
<?xml version="1.0" encoding="utf-8"?><br>
<config version="1.0"><br>
<Policies><br>
<<wbr>ServiceDiscoveryExcludedServic<wbr>es>WEBEX</<wbr>ServiceDiscoveryExcludedServic<wbr>es><br>
</Policies><br>
<Directory> <br>
<DirectoryServerType>UDS</<wbr>DirectoryServerType><br>
</Directory><br>
</config><u></u><u></u></span></p>
<p class="MsoNormal"><span lang="ES-AR"> <u></u><u></u></span></p>
<p class="MsoNormal"><span lang="ES-AR">I have tried Jabber clients 11.6.4 and 11.8.2<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="ES-AR"> <u></u><u></u></span></p>
<p class="MsoNormal"><span lang="ES-AR">The file is loaded to both TFTP serves in the cluster<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="ES-AR">It´s accessible via URL<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="ES-AR">The name is lowercase and the format is UTF-8<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="ES-AR">I restarted the TFTP servers when needed<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="ES-AR">The Cisco Support Field in the CSF device is empty.<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="ES-AR">In the Jabber Client I used the Diagnostics Tool (CTRL-SHIFT-D) and checked that all setings are ok.<br>
I reset the client, cleared all the files under %APPDATA%\Local\Cisco\ and %APPDATA%\Roaming\Cisco and restarted the client.<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="ES-AR">The Jabber Client can log on, if done manually, specifiing the "Callmanager 9 "mode and the server name/IP. If I switch to Automatic, it asks for Webex credentials (My customer has a couple of Webex accounts, but not
enough for all the enterprise, hence he wants avoid Webex).<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="ES-AR">I checked the jabber.log, but I didn't get any clues.<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="ES-AR"> <u></u><u></u></span></p>
<p class="MsoNormal"><span lang="ES-AR">Is there anything I am missing from the process?<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="ES-AR"><u></u> <u></u></span></p>
<p class="MsoNormal">P.S I also posted this question here: <a href="https://supportforums.cisco.com/t5/jabber-clients/jabber-config-xml-not-being-downloaded-or-being-ignored/m-p/3209901#M20756" target="_blank">
https://supportforums.cisco.<wbr>com/t5/jabber-clients/jabber-<wbr>config-xml-not-being-<wbr>downloaded-or-being-ignored/m-<wbr>p/3209901#M20756</a><u></u><u></u></p>
<p class="MsoNormal"><br>
<br>
Regards,<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Ariel.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u><img width="150" height="128" style="width:1.5625in;height:1.3333in" src="cid:image009.jpg@01D354A8.43EBEB90" align="left" hspace="4"><u></u><b><span style="font-family:"Arial",sans-serif;color:#e41e26">Ariel
Roza<u></u><u></u></span></b></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#3f4243">Support Engineer / Southern Cone
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