<html><head></head><body><div style="color:#000; background-color:#fff; font-family:Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:13px"><div id="yui_3_16_0_ym19_1_1512150848150_3054"><span id="yui_3_16_0_ym19_1_1512150848150_3053">Before you accept the call, Check to see if all agents are busy, if so, add a delay of 1 or 2 seconds before you accept the call.</span></div><div class="qtdSeparateBR" id="yui_3_16_0_ym19_1_1512150848150_3052"><br><br></div><div class="yahoo_quoted" id="yui_3_16_0_ym19_1_1512150848150_2988" style="display: block;"> <div id="yui_3_16_0_ym19_1_1512150848150_2987" style="font-family: Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 13px;"> <div id="yui_3_16_0_ym19_1_1512150848150_2986" style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 16px;"> <div id="yui_3_16_0_ym19_1_1512150848150_2985" dir="ltr"> <font id="yui_3_16_0_ym19_1_1512150848150_2984" face="Arial" size="2"> <hr size="1"> <b><span style="font-weight: bold;">From:</span></b> ccie collan <cciecollab2017@gmail.com><br> <b><span style="font-weight: bold;">To:</span></b> cisco-voip@puck.nether.net <br> <b><span style="font-weight: bold;">Sent:</span></b> Friday, December 1, 2017 8:29 AM<br> <b><span style="font-weight: bold;">Subject:</span></b> [cisco-voip] UCCX adding ring before hold music<br> </font> </div> <div class="y_msg_container"><br><div id="yiv8613510819"><div dir="ltr"><div><div>Hello , <br><br></div>when all of the agents are busy on the calls, when calls come into UCCX customers here music on hold , can you please advise how i can rings before the call enters the hold cycle ?<br><br></div><div>Thank you .<br></div></div></div>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" ymailto="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br><br><br></div> </div> </div> </div></div></body></html>