<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto">And that is why SAS is going to take over. Systems management is easier to justify at larger scales. <br><br><div id="AppleMailSignature">Sent from my iPhone</div><div><br>On Dec 15, 2017, at 11:42 PM, Anthony Holloway <<a href="mailto:avholloway+cisco-voip@gmail.com">avholloway+cisco-voip@gmail.com</a>> wrote:<br><br></div><blockquote type="cite"><div><div dir="ltr">Out of curiosity, how long had Tomcat been running before you restarted it?<div><br></div><div>This isn't at you Terry, but in general.</div><div><br></div><div>Companies will spend a lot of money getting systems in place, but then completely forget that technology has a life cycle; leading towards a better experience. And no, I don't just mean upgrade to the latest shiny version. I mean, efficiency, features, user experience, stability, scale, shorter MTTR.</div><div><br></div><div>Without being able to quantify it, I have seen more than a comfortable amount of environments <b>without</b>: a pre-production environment, proper analytics, proper change control, a good monitoring solution (emails from RTMT don't count), resource usage monitoring, a good backup strategy, vmtools up to date, and anything other than just MACD work being performed.</div><div><br></div><div>It's like there's this sole effort on "projects," and the old saying: "if isn't broke, don't fix it," wins again. We lose the chance to truly understand our systems, and therefore the chance to optimize them.</div><div><br></div><div>/rant</div><div><br></div><div><i>Disclaimer: Today was a long cutover, and I'm tired</i></div><div><br></div><div>PS Ryan amazes me too.<br><br><div class="gmail_quote"><div dir="ltr">On Thu, Dec 14, 2017 at 10:32 PM Terry Oakley <<a href="mailto:Terry.Oakley@rdc.ab.ca">Terry.Oakley@rdc.ab.ca</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p style="margin-top:0;margin-bottom:0">Thank you again Ryan. I think I found the issue. One of the tests showed a problem with AXL services. Restarted Tomcat and we appear to be much better.</p>
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<div id="m_-9020250847252235192divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Terry Oakley<br>
<b>Sent:</b> Thursday, December 14, 2017 5:29:31 PM<br>
<b>To:</b> Ryan Huff</font></div></div><div dir="ltr"><div id="m_-9020250847252235192divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] UC server performance and UCCX agent in reserve</font></div></div><div dir="ltr">
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<p style="margin-top:0;margin-bottom:0">Thanks Ryan.. .I will have a look tonight..
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<p style="margin-top:0;margin-bottom:0">PS i don't know how you find all the time to respond to all of us but I am very thankful that you do. <span>😊</span><br>
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<div id="m_-9020250847252235192x_divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> Ryan Huff <<a href="mailto:ryanhuff@outlook.com" target="_blank">ryanhuff@outlook.com</a>><br>
<b>Sent:</b> Thursday, December 14, 2017 5:26:53 PM<br>
<b>To:</b> Terry Oakley<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] UC server performance and UCCX agent in reserve</font>
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<div dir="auto">Just based on that description alone, I’d say it might be possible you have some LAN congestion?
<div>Everything you’re talking about here is riding http/https.</div>
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<div>- Any recent QoS policy changes?</div>
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<div>- Is other non-UC web traffic slower than normal from those PCs?</div>
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<div>- Run <i>utils diagnose test</i> on the CLI of each server and see if you find any goodies ...</div>
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<div>-Ryan</div>
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On Dec 14, 2017, at 7:18 PM, Terry Oakley <<a href="mailto:Terry.Oakley@rdc.ab.ca" target="_blank">Terry.Oakley@rdc.ab.ca</a>> wrote:<br>
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<p style="margin-top:0;margin-bottom:0">For the past week and a bit I have noticed a decline in UC (Call Manager) response time when editing/adding a device. The message 'loading' stays on for 5 to 10 seconds or even longer. Page refresh is also really
slow. In looking at RTMT the CPU/Memory/disk space are all around 50% or less with no apparent spikes. Any suggestions on where this lag could be?</p>
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<p style="margin-top:0;margin-bottom:0">On another but may be related , a couple of our agents (but not all) both have had their phones restart while in use, and today both had their agent go into Reserved state for a couple of minutes before finally connecting
and allowing them service. Again any suggestions on where one would look would be appreciated.</p>
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<p style="margin-top:0;margin-bottom:0">UC 11.5 SU3</p>
<p style="margin-top:0;margin-bottom:0">UCCX 11.5</p>
<p style="margin-top:0;margin-bottom:0">IMP 11.5 SU3</p>
<p style="margin-top:0;margin-bottom:0">O365</p>
<p style="margin-top:0;margin-bottom:0">Unity Connection 11.5<br>
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<p style="margin-top:0;margin-bottom:0">Terry<br>
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