<div dir="ltr">In IM&Presence under Presence->Domains, do you have multiple domains listed? Do you have something other than default under Presence Advanced configuration for setting domain names? Setting the voice services domain is one of the few reasons you need to login internally first.<div><br></div><div>If you are using UserID@Default Domain then you shouldn't need to login internally first. You may just need to remove the domain portion from the username on the username/password page when logging in the first time.</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Mon, Dec 18, 2017 at 4:06 PM, Ahmed Abd EL-Rahman <span dir="ltr"><<a href="mailto:Ahmed.Rahman@bmbgroup.com" target="_blank">Ahmed.Rahman@bmbgroup.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">What’s the flexible Jabber ID? Also I have local users created on CUCM with no LDAP integration.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">For the domain portion it’s not removed if the first login is through MRA and the login failed but as mentioned if I logged in thought inside network before the
login through MRA goes smooth and login successfully but with one exception that IM service is not available.<u></u><u></u></span></p><span class="">
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#383e4c">Best Regards<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:#1f497d"> </span><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"><u></u><u></u></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:11.0pt;font-family:"Verdana Bold";color:#383e4c">Ahmed Abd EL-Rahman<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#383e4c">Senior Network Engineer</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#44546a"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
</span><p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <a href="mailto:bmeade90@gmail.com" target="_blank">bmeade90@gmail.com</a> [mailto:<a href="mailto:bmeade90@gmail.com" target="_blank">bmeade90@gmail.com</a>]
<b>On Behalf Of </b>Brian Meade<br>
<b>Sent:</b> Monday, December 18, 2017 11:50 PM</span></p><div><div class="h5"><br>
<b>To:</b> Ahmed Abd EL-Rahman <<a href="mailto:Ahmed.Rahman@bmbgroup.com" target="_blank">Ahmed.Rahman@bmbgroup.com</a>><br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Jabber IM service Issue<u></u><u></u></div></div><p></p><div><div class="h5">
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Are you using flexible Jabber ID?<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">One thing to make sure is that first time MRA login gets rid of the domain portion in the username on the username/password form after entering username@domain in the service discovery window.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">On Mon, Dec 18, 2017 at 3:43 PM, Ahmed Abd EL-Rahman <<a href="mailto:Ahmed.Rahman@bmbgroup.com" target="_blank">Ahmed.Rahman@bmbgroup.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Hi Brian,</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Will try what you suggested, but other than this issue I have another symptom, the user must use Jabber
for first time from inside the network then afterwards he can use it from outside but if he tries the first time from outside the network it won’t register as all, even the login stage is not passed.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Does this point to anything ?</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#383e4c">Best Regards</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:11.0pt;font-family:"Verdana Bold";color:#383e4c">Ahmed Abd EL-Rahman</span><u></u><u></u></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#383e4c">Senior Network Engineer</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">
<a href="mailto:bmeade90@gmail.com" target="_blank">bmeade90@gmail.com</a> [mailto:<a href="mailto:bmeade90@gmail.com" target="_blank">bmeade90@gmail.com</a>]
<b>On Behalf Of </b>Brian Meade<br>
<b>Sent:</b> Monday, December 18, 2017 11:27 PM</span><u></u><u></u></p>
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<p class="MsoNormal"><br>
<b>To:</b> Ahmed Abd EL-Rahman <<a href="mailto:Ahmed.Rahman@bmbgroup.com" target="_blank">Ahmed.Rahman@bmbgroup.com</a>><br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Jabber IM service Issue<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">Try removing "inspect sip" from the global policy. You don't want that in there with Expressway. Not sure if XMPP traffic hits that as well or not.<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">You can also try refreshing the IM&P Servers on the Expressway-C Unified Communications configuration.<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">Enabling diagnostic logging on the Expressway-E and Expressway-C then trying to connect should help show what is going on as well.<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">On Mon, Dec 18, 2017 at 3:16 PM, Ahmed Abd EL-Rahman <<a href="mailto:Ahmed.Rahman@bmbgroup.com" target="_blank">Ahmed.Rahman@bmbgroup.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Hi Brian,</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Currently I’m opening all IP traffic to Expressway public IP on our Cisco ASA FW
</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Regarding the inspection configured here it is :</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">policy-map global_policy</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">class inspection_default</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> inspect dns maximum-length 512
</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> inspect ftp
</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> inspect h323 h225
</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> inspect h323 ras
</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> inspect rsh
</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> inspect rtsp
</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> inspect esmtp
</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> inspect sqlnet
</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> inspect skinny
</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> inspect sunrpc
</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> inspect xdmcp
</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> inspect sip
</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> inspect netbios
</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> inspect tftp</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">which one could cause this issue ?</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#383e4c">Best Regards</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:11.0pt;font-family:"Verdana Bold";color:#383e4c">Ahmed Abd EL-Rahman</span><u></u><u></u></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#383e4c">Senior Network Engineer</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">
<a href="mailto:bmeade90@gmail.com" target="_blank">bmeade90@gmail.com</a> [mailto:<a href="mailto:bmeade90@gmail.com" target="_blank">bmeade90@gmail.com</a>]
<b>On Behalf Of </b>Brian Meade<br>
<b>Sent:</b> Monday, December 18, 2017 10:43 PM<br>
<b>To:</b> Ahmed Abd EL-Rahman <<a href="mailto:Ahmed.Rahman@bmbgroup.com" target="_blank">Ahmed.Rahman@bmbgroup.com</a>><br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Jabber IM service Issue</span><u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">Looks like possible XMPP/TCP 5222 connection issues from the logs. It just keeps reconnecting over and over again but the port is open on the Expressway and through the firewall.<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">What model firewall are you using? You may need to disable some XMPP inspection/application filtering.<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">On Mon, Dec 18, 2017 at 2:25 PM, Ahmed Abd EL-Rahman <<a href="mailto:Ahmed.Rahman@bmbgroup.com" target="_blank">Ahmed.Rahman@bmbgroup.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">Dear Gents,<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">I have a question regarding Jabber setup, I have Jabber client working fine from internal network but externally it’s able to login and both phone and voice mail services are connected
but IM service is not working while IM service works just fine from inside network.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Attached is Jabber client logs for this case.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">So any ideas ?<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#383e4c">Best Regards</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-family:"Verdana",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-family:"Verdana Bold";color:#383e4c">Ahmed Abd EL-Rahman</span><u></u><u></u></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#383e4c">Senior Network Engineer</span><u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
______________________________<wbr>_________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/<wbr>mailman/listinfo/cisco-voip</a><u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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