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Hi Florian,
<div>Yes all services are configured with forward and revers DNS records, and I have all the configurations validated and working fine in another client site with only one difference which is users here are created locally on CUCM while in the other client
environment which is working there is LDAP integration for users provisioning. <br>
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<div><i>BR</i></div>
<div><i>Ahmed Abd EL-Rahman</i></div>
<div><i>Senior Network Engineer</i></div>
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Sent from my iPhone</div>
<div><br>
On Dec 22, 2017, at 12:01 AM, Florian Kroessbacher <<a href="mailto:florian.kroessbacher@gmail.com">florian.kroessbacher@gmail.com</a>> wrote:<br>
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<div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Hy out there</div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Have u configured Revers DNS</div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Important!<br>
From version X8.8 onward, you must create forward and reverse DNS entries for all Expressway-E systems, so that systems making TLS connections to them can resolve their FQDNs and validate their certificates.</div>
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<div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Page 19</div>
<div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><a href="https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/config_guide/X8-9/Mobile-Remote-Access-via-Expressway-Deployment-Guide-X8-9.pdf">https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/expressway/config_guide/X8-9/Mobile-Remote-Access-via-Expressway-Deployment-Guide-X8-9.pdf</a><br>
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<p style="margin:0px 0px 10px"><font face="Times" size="3"><span style="background-color:rgba(255,255,255,0)"><span style="font-weight:bold">--</span></span></font></p>
<p style="font-family:Helvetica,Arial,sans-serif;font-size:10px;line-height:12px;color:rgb(33,33,33);margin-bottom:10px">
<span style="font-weight:bold;color:rgb(33,33,33);display:inline">Florian Krößbacher</span>
<span style="color:#212121"></span><span style="display:inline"><br>
</span><a href="mailto:florian.kroessbacher@gmail.com" style="color:rgb(33,33,33);text-decoration:none;display:inline" target="_blank">florian.kroessbacher@gmail.com</a><span style="color:#212121"></span></p>
<span style="display:inline"></span><span style="color:#212121"></span><span style="color:#212121"></span><span></span><span style="color:#212121"></span><span></span><span style="color:#212121"></span><span></span>
<p style="font-size:0px;line-height:0;font-family:Helvetica,Arial,sans-serif"><a href="https://twitter.com/flohATinnsbruck" style="text-decoration:none;display:inline" target="_blank"><img style="margin-bottom:2px;border:none;display:inline" src="https://s3.amazonaws.com/htmlsig-assets/grey/twitter.png" alt=" " height="16" width="16">
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<div class="gmail_quote">2017-12-21 17:15 GMT+01:00 Ahmed Abd EL-Rahman <span dir="ltr">
<<a href="mailto:Ahmed.Rahman@bmbgroup.com" target="_blank">Ahmed.Rahman@bmbgroup.com</a>></span>:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Hi Brian,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Under presence there is only one domain and all my servers are in the same domain which is the same internally and externally, we just have some users accounts
on a different domain that’s why I added that domain just to EXP-E and added it’s related SRV records.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Please have a look on the attached logs taken from both Expressway C and E for a client which works fine from internal network then connected successfully from
outside but the IM service is not working from outside.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">I really do appreciate if you can hint me about possible reasons that make IM service not working from outside company network.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#383e4c">Best Regards<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:#1f497d"> </span><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:black"><u></u><u></u></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:11.0pt;font-family:"Verdana Bold";color:#383e4c">Ahmed Abd EL-Rahman<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#383e4c">Senior Network Engineer</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#44546a"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">
<a href="mailto:bmeade90@gmail.com" target="_blank">bmeade90@gmail.com</a> [mailto:<a href="mailto:bmeade90@gmail.com" target="_blank">bmeade90@gmail.com</a>]
<b>On Behalf Of </b>Brian Meade<br>
<b>Sent:</b> Tuesday, December 19, 2017 1:01 AM<br>
<b>To:</b> Ahmed Abd EL-Rahman <<a href="mailto:Ahmed.Rahman@bmbgroup.com" target="_blank">Ahmed.Rahman@bmbgroup.com</a>><br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Jabber IM service Issue<u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">In IM&Presence under Presence->Domains, do you have multiple domains listed? Do you have something other than default under Presence Advanced configuration for setting domain names? Setting the voice services domain is one of the few
reasons you need to login internally first.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">If you are using UserID@Default Domain then you shouldn't need to login internally first. You may just need to remove the domain portion from the username on the username/password page when logging in the first time.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">On Mon, Dec 18, 2017 at 4:06 PM, Ahmed Abd EL-Rahman <<a href="mailto:Ahmed.Rahman@bmbgroup.com" target="_blank">Ahmed.Rahman@bmbgroup.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">What’s the flexible Jabber ID? Also I have local users created on CUCM with no LDAP integration.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">For the domain portion it’s not removed if the first login is through MRA and the login failed but as mentioned if I logged in thought inside network before the
login through MRA goes smooth and login successfully but with one exception that IM service is not available.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#383e4c">Best Regards</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:11.0pt;font-family:"Verdana Bold";color:#383e4c">Ahmed Abd EL-Rahman</span><u></u><u></u></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#383e4c">Senior Network Engineer</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">
<a href="mailto:bmeade90@gmail.com" target="_blank">bmeade90@gmail.com</a> [mailto:<a href="mailto:bmeade90@gmail.com" target="_blank">bmeade90@gmail.com</a>]
<b>On Behalf Of </b>Brian Meade<br>
<b>Sent:</b> Monday, December 18, 2017 11:50 PM</span><u></u><u></u></p>
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<p class="MsoNormal"><br>
<b>To:</b> Ahmed Abd EL-Rahman <<a href="mailto:Ahmed.Rahman@bmbgroup.com" target="_blank">Ahmed.Rahman@bmbgroup.com</a>><br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Jabber IM service Issue<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">Are you using flexible Jabber ID?<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">One thing to make sure is that first time MRA login gets rid of the domain portion in the username on the username/password form after entering username@domain in the service discovery window.<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">On Mon, Dec 18, 2017 at 3:43 PM, Ahmed Abd EL-Rahman <<a href="mailto:Ahmed.Rahman@bmbgroup.com" target="_blank">Ahmed.Rahman@bmbgroup.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Hi Brian,</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Will try what you suggested, but other than this issue I have another symptom, the user must use Jabber for first time from inside the network then afterwards
he can use it from outside but if he tries the first time from outside the network it won’t register as all, even the login stage is not passed.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Does this point to anything ?</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#383e4c">Best Regards</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:11.0pt;font-family:"Verdana Bold";color:#383e4c">Ahmed Abd EL-Rahman</span><u></u><u></u></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#383e4c">Senior Network Engineer</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">
<a href="mailto:bmeade90@gmail.com" target="_blank">bmeade90@gmail.com</a> [mailto:<a href="mailto:bmeade90@gmail.com" target="_blank">bmeade90@gmail.com</a>]
<b>On Behalf Of </b>Brian Meade<br>
<b>Sent:</b> Monday, December 18, 2017 11:27 PM</span><u></u><u></u></p>
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<p class="MsoNormal"><br>
<b>To:</b> Ahmed Abd EL-Rahman <<a href="mailto:Ahmed.Rahman@bmbgroup.com" target="_blank">Ahmed.Rahman@bmbgroup.com</a>><br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Jabber IM service Issue<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">Try removing "inspect sip" from the global policy. You don't want that in there with Expressway. Not sure if XMPP traffic hits that as well or not.<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">You can also try refreshing the IM&P Servers on the Expressway-C Unified Communications configuration.<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">Enabling diagnostic logging on the Expressway-E and Expressway-C then trying to connect should help show what is going on as well.<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">On Mon, Dec 18, 2017 at 3:16 PM, Ahmed Abd EL-Rahman <<a href="mailto:Ahmed.Rahman@bmbgroup.com" target="_blank">Ahmed.Rahman@bmbgroup.com</a>> wrote:<u></u><u></u></p>
<blockquote style="border:none;border-left:solid #cccccc 1.0pt;padding:0in 0in 0in 0in;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt">
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Hi Brian,</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Currently I’m opening all IP traffic to Expressway public IP on our Cisco ASA FW
</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Regarding the inspection configured here it is :</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">policy-map global_policy</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">class inspection_default</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> inspect dns maximum-length 512
</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> inspect ftp
</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> inspect h323 h225
</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> inspect h323 ras
</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> inspect rsh
</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> inspect rtsp
</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> inspect esmtp
</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> inspect sqlnet
</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> inspect skinny
</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> inspect sunrpc
</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> inspect xdmcp
</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> inspect sip
</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> inspect netbios
</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> inspect tftp</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">which one could cause this issue ?</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#383e4c">Best Regards</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:11.0pt;font-family:"Verdana Bold";color:#383e4c">Ahmed Abd EL-Rahman</span><u></u><u></u></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#383e4c">Senior Network Engineer</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">
<a href="mailto:bmeade90@gmail.com" target="_blank">bmeade90@gmail.com</a> [mailto:<a href="mailto:bmeade90@gmail.com" target="_blank">bmeade90@gmail.com</a>]
<b>On Behalf Of </b>Brian Meade<br>
<b>Sent:</b> Monday, December 18, 2017 10:43 PM<br>
<b>To:</b> Ahmed Abd EL-Rahman <<a href="mailto:Ahmed.Rahman@bmbgroup.com" target="_blank">Ahmed.Rahman@bmbgroup.com</a>><br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Jabber IM service Issue</span><u></u><u></u></p>
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<p class="MsoNormal">Looks like possible XMPP/TCP 5222 connection issues from the logs. It just keeps reconnecting over and over again but the port is open on the Expressway and through the firewall.<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">What model firewall are you using? You may need to disable some XMPP inspection/application filtering.<u></u><u></u></p>
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<p class="MsoNormal">On Mon, Dec 18, 2017 at 2:25 PM, Ahmed Abd EL-Rahman <<a href="mailto:Ahmed.Rahman@bmbgroup.com" target="_blank">Ahmed.Rahman@bmbgroup.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">Dear Gents,<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">I have a question regarding Jabber setup, I have Jabber client working fine from internal network but externally it’s able to login and both phone and voice mail services are connected but IM service is not working while IM service works
just fine from inside network.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Attached is Jabber client logs for this case.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">So any ideas ?<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#383e4c">Best Regards</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-family:"Verdana",sans-serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-family:"Verdana Bold";color:#383e4c">Ahmed Abd EL-Rahman</span><u></u><u></u></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#383e4c">Senior Network Engineer</span><u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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______________________________<wbr>_________________<br>
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