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<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>That was awesome guys, however, I tried many times what you said
but the phone can’t pass Green LED light on Speaker phone. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Here is what I have done, <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Plug in POE cable to power up the phone,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Press # button, and get to the green light on speaker phone and
stay there like forever. I can’t even across that point and can’t even get to
the flashing line 1 to 8 of CP-7975 LED of the phone.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Any other suggestion before I give up on these?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thank you very much in advance to all.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Ryan Ratliff
(rratliff)<br>
<b>Sent:</b> Monday, February 12, 2018 8:11 AM<br>
<b>To:</b> Anthony Holloway<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red
LED, sorry if this is a repost<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal>There are 3 I can find documented internally.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>1. Soft Reset (documented publicly)<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>2. Hard Reset (see below)<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>3. Hard Reset but keep network settings (Terry’s)<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>The hard reset is:<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>3491672850*# - the “nuke it from orbit” option which is a
total format the flash, hard reset but does not preserve the network.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>Prior to version 8.3.3 only the first 2 existed, but number
2 unintentionally kept the network preferences, acting like number 3 does today
(see CSCsi60439).<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal>-Ryan <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal>On Feb 12, 2018, at 10:39 AM, Anthony Holloway <<a
href="mailto:avholloway+cisco-voip@gmail.com">avholloway+cisco-voip@gmail.com</a>>
wrote:<o:p></o:p></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<div>
<p class=MsoNormal><i>"The code for the network preservation hard reset
is: *7412369#085"</i> <o:p></o:p></p>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>And then there were three.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>Wes, Ryan, Brian, how many are there really?<o:p></o:p></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<div>
<p class=MsoNormal>On Mon, Feb 12, 2018 at 9:31 AM Terry Oakley <<a
href="mailto:Terry.Oakley@rdc.ab.ca">Terry.Oakley@rdc.ab.ca</a>> wrote:<o:p></o:p></p>
</div>
<blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;
margin-left:4.8pt;margin-right:0in'>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I
have used the below to reset 79xx series phones and load a new firmware on
them. Setup a laptop with a TFTP server on it and on most I have been
able to recover what looked like a bricked unit.</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Terry</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
lang=EN-CA style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Terry Oakley</span></b><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-CA style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Telecommunications Coordinator </span><b><span lang=EN-CA
style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#33CC33'>| </span></b><span
lang=EN-CA style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Information Technology Services</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
lang=EN-CA style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Red Deer College </span></b><b><span lang=EN-CA
style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#33CC33'>|</span></b><span
lang=EN-CA style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><a
href="https://maps.google.com/?q=100%0D+College+Blvd&entry=gmail&source=g">100
College Blvd</a>. </span><b><span lang=EN-CA style='font-size:10.0pt;
font-family:"Calibri","sans-serif";color:#33CC33'>|</span></b><span lang=EN-CA
style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#33CC33'> </span><span
lang=EN-CA style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Box 5005 </span><b><span lang=EN-CA style='font-size:10.0pt;
font-family:"Calibri","sans-serif";color:#33CC33'>| </span></b><span
lang=EN-CA style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Red Deer<b> </b></span><b><span lang=EN-CA style='font-size:
10.0pt;font-family:"Calibri","sans-serif";color:#33CC33'>|</span></b><span
lang=EN-CA style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#33CC33'> </span><span lang=EN-CA style='font-size:10.0pt;font-family:
"Calibri","sans-serif";color:#1F497D'>Alberta </span><b><span lang=EN-CA
style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#33CC33'>| </span></b><span
lang=EN-CA style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>T4N 5H5</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN-CA style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>work (403) 342-<b>3521 </b></span><b><span
lang=EN-CA style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#33CC33'>| </span></b><b><span lang=EN-CA style='font-size:10.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'> </span></b><span
lang=EN-CA style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>FAX <a href="tel:(403)%20343-4034" target="_blank">(403)
343-4034</a></span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>#Total
Hard Reset</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>The
code for the total hard reset is: 3491672850*#</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>A
total hard reset formats /flash0 blowing away everything except CNU. All
settings and personalization of the phone is removed.</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>#Hard
Reset with Network Setting Preservation</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>The
code for the network preservation hard reset is: *7412369#085</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>And
it also does a complete format of /flash0 - yet it preserves the network
settings so that after the format, any static IP and other network settings are
preserved. The settings are stored in volatile RAM, so it is important to not
remove power to the phone during this process</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>#Prerequisites</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>There
are a number of prerequsites that are necessary for a successful factory reset.</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>1.
You must have a network environment in which DHCP is used to provide the phone
with an IP address and a TFTP server (i.e. DHCP option 150).</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>2.
There must be an appropriate default load for your phone model on that TFTP
server: </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>o
The default load name is: termxx.default.loads (where xx is part of the model
number, 41 for 7941, 62 for 7962, 70 for 7970, etc.)</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>o
The version of the default load must be the same signing type (dev or release)
as the phone on which you wish to do a factory reset.</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
text-autospace:none'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>o
This file (termxx.default.loads) is packaged with every phoneload that is
installed on the callmanager, but since the name is not unique per phoneload
version, the copy of termxx.default.loads is always the one from the most
recent load that was installed on the callmanager. It may not be the type (dev
or release) that you want.</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<div>
<div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>From:</span></b><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> cisco-voip
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Vinnie Dao<br>
<b>Sent:</b> Sunday, February 11, 2018 11:07 AM<br>
<b>To:</b> 'Anthony Holloway' <<a
href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>></span><o:p></o:p></p>
</div>
</div>
</div>
</div>
<div>
<div>
<div>
<div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red
LED, sorry if this is a repost</span><o:p></o:p></p>
</div>
</div>
</div>
</div>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>HI
Anthony,</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Appreciated
your reply,</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>The
link you sent requires login,</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I am
not sure what version on them, since they are stand by units for a while,
from the last time they were working at one point. I tried to
reset, 1234567890*# but still the same issue.</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Anthony Holloway [<a
href="mailto:avholloway+cisco-voip@gmail.com" target="_blank">mailto:avholloway+cisco-voip@gmail.com</a>]
<br>
<b>Sent:</b> Sunday, February 11, 2018 9:53 AM<br>
<b>To:</b> Vinnie Dao<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red
LED, sorry if this is a repost</span><o:p></o:p></p>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Did
you already look through the bug search tool?<o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a
href="https://bst.cloudapps.cisco.com/bugsearch/search?kw=stuck%20boot&pf=prdNm&pfVal=269065653&sb=anfr"
target="_blank">https://bst.cloudapps.cisco.com/bugsearch/search?kw=stuck%20boot&pf=prdNm&pfVal=269065653&sb=anfr</a><o:p></o:p></p>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>What
version of firmware is it, and what can you do to clear the problem?
I.e., Power cycle the phone?<o:p></o:p></p>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On
Sun, Feb 11, 2018 at 11:49 AM Vinnie Dao <<a
href="mailto:vinnie@tdnetwork.com" target="_blank">vinnie@tdnetwork.com</a>>
wrote:<o:p></o:p></p>
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<blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;
margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Greeting
to all,<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Lately,
I have some CP-7965 and CP-7975 stuck at speaker button during boot up as red
LED and stay there for long time. Has anyone got this issue and know how
to fix it?<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Please
advise where to go from here to resolve this issue, and thank you very much for
your time.<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>_______________________________________________<br>
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</blockquote>
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</blockquote>
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<p class=MsoNormal>_______________________________________________<br>
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<p class=MsoNormal><o:p> </o:p></p>
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