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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Vinnie do you have the # button pressed before or after you plug in the POE cable? You need to have the # button pressed before.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Terry<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Vinnie Dao<br>
<b>Sent:</b> Monday, February 12, 2018 10:25 AM<br>
<b>To:</b> 'Ryan Ratliff (rratliff)' <rratliff@cisco.com>; 'Anthony Holloway' <avholloway+cisco-voip@gmail.com><br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">That was awesome guys, however, I tried many times what you said but the phone can’t pass Green LED light on Speaker phone.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Here is what I have done,
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Plug in POE cable to power up the phone,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Press # button, and get to the green light on speaker phone and stay there like forever. I can’t even across that point and can’t even get to the flashing line
1 to 8 of CP-7975 LED of the phone.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Any other suggestion before I give up on these?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thank you very much in advance to all.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif"> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Ryan Ratliff (rratliff)<br>
<b>Sent:</b> Monday, February 12, 2018 8:11 AM<br>
<b>To:</b> Anthony Holloway<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">There are 3 I can find documented internally.<o:p></o:p></p>
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<p class="MsoNormal">1. Soft Reset (documented publicly)<o:p></o:p></p>
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<p class="MsoNormal">2. Hard Reset (see below)<o:p></o:p></p>
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<p class="MsoNormal">3. Hard Reset but keep network settings (Terry’s)<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">The hard reset is:<o:p></o:p></p>
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<p class="MsoNormal">3491672850*# - the “nuke it from orbit” option which is a total format the flash, hard reset but does not preserve the network.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Prior to version 8.3.3 only the first 2 existed, but number 2 unintentionally kept the network preferences, acting like number 3 does today (see CSCsi60439).<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-Ryan <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Feb 12, 2018, at 10:39 AM, Anthony Holloway <<a href="mailto:avholloway+cisco-voip@gmail.com">avholloway+cisco-voip@gmail.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><i>"The code for the network preservation hard reset is: *7412369#085"</i>
<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">And then there were three.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Wes, Ryan, Brian, how many are there really?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Mon, Feb 12, 2018 at 9:31 AM Terry Oakley <<a href="mailto:Terry.Oakley@rdc.ab.ca">Terry.Oakley@rdc.ab.ca</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I have used the below to reset 79xx series phones and load a new firmware on them. Setup a laptop
with a TFTP server on it and on most I have been able to recover what looked like a bricked unit.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thanks</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Terry</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Terry Oakley</span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Telecommunications Coordinator
</span><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#33CC33">|
</span></b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Information Technology Services</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Red Deer College
</span></b><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#33CC33">|</span></b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="https://maps.google.com/?q=100%0D+College+Blvd&entry=gmail&source=g">100
College Blvd</a>. </span><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#33CC33">|</span></b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#33CC33">
</span><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Box 5005
</span><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#33CC33">|
</span></b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Red Deer<b>
</b></span><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#33CC33">|</span></b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#33CC33">
</span><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Alberta
</span><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#33CC33">|
</span></b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D">T4N 5H5</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D">work (403) 342-<b>3521
</b></span><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#33CC33">|
</span></b><b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span></b><span lang="EN-CA" style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D">FAX
<a href="tel:(403)%20343-4034" target="_blank">(403) 343-4034</a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
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<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">#Total Hard Reset</span><o:p></o:p></p>
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<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">The code for the total hard reset is: 3491672850*#</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">A total hard reset formats /flash0 blowing away everything except CNU. All settings and personalization of the phone is removed.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">#Hard Reset with Network Setting Preservation</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">The code for the network preservation hard reset is: *7412369#085</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">And it also does a complete format of /flash0 - yet it preserves the network settings so that after the format, any static IP and other network settings are preserved. The settings are stored in
volatile RAM, so it is important to not remove power to the phone during this process</span><o:p></o:p></p>
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<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">#Prerequisites</span><o:p></o:p></p>
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<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">There are a number of prerequsites that are necessary for a successful factory reset.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">1. You must have a network environment in which DHCP is used to provide the phone with an IP address and a TFTP server (i.e. DHCP option 150).</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">2. There must be an appropriate default load for your phone model on that TFTP server:
</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">o The default load name is: termxx.default.loads (where xx is part of the model number, 41 for 7941, 62 for 7962, 70 for 7970, etc.)</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">o The version of the default load must be the same signing type (dev or release) as the phone on which you wish to do a factory reset.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif">o This file (termxx.default.loads) is packaged with every phoneload that is installed on the callmanager, but since the name is not unique per phoneload version, the copy of termxx.default.loads
is always the one from the most recent load that was installed on the callmanager. It may not be the type (dev or release) that you want.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Vinnie Dao<br>
<b>Sent:</b> Sunday, February 11, 2018 11:07 AM<br>
<b>To:</b> 'Anthony Holloway' <<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>></span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">HI Anthony,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Appreciated your reply,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">The link you sent requires login,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I am not sure what version on them, since they are stand by units for a while, from the last time
they were working at one point. I tried to reset, 1234567890*# but still the same issue.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif"> Anthony Holloway [<a href="mailto:avholloway+cisco-voip@gmail.com" target="_blank">mailto:avholloway+cisco-voip@gmail.com</a>]
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<b>Sent:</b> Sunday, February 11, 2018 9:53 AM<br>
<b>To:</b> Vinnie Dao<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Cisco 7975 or 7965 stuck at speaker button Red LED, sorry if this is a repost</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Did you already look through the bug search tool?<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="https://bst.cloudapps.cisco.com/bugsearch/search?kw=stuck%20boot&pf=prdNm&pfVal=269065653&sb=anfr" target="_blank">https://bst.cloudapps.cisco.com/bugsearch/search?kw=stuck%20boot&pf=prdNm&pfVal=269065653&sb=anfr</a><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">What version of firmware is it, and what can you do to clear the problem? I.e., Power cycle the phone?<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Sun, Feb 11, 2018 at 11:49 AM Vinnie Dao <<a href="mailto:vinnie@tdnetwork.com" target="_blank">vinnie@tdnetwork.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Greeting to all,<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Lately, I have some CP-7965 and CP-7975 stuck at speaker button during boot up as red LED and stay there for long time. Has anyone got this issue and know how to fix it?<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Please advise where to go from here to resolve this issue, and thank you very much for your time.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">_______________________________________________<br>
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<p class="MsoNormal"><o:p> </o:p></p>
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