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Technically it’s quite tricky to get MWI status from a UCM endpoint, the hybrid integration with spark leverages CTI for the SNR functionality, however Cisco’s CTI implementation does not include querying MWI status. So I guess that further complicates feature
alignment for a hybrid system.
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<div class="">Kind regards</div>
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<div class="">On 13 Feb 2018, at 20:52, Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" class="">lelio@uoguelph.ca</a>> wrote:</div>
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Fair enough. And interesting news about the push away from IPC!<o:p class=""></o:p></div>
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Here’s my counter argument.<span class="Apple-converted-space"> </span><o:p class=""></o:p></div>
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Cisco Spark _<i class="">has</i>_ MWI. But for the Spark cloud calling service. What it doesn’t have is hybrid MWI.<o:p class=""></o:p></div>
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So the feature exists to light a lamp per se and it’s being done by one system currently.<o:p class=""></o:p></div>
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Technical restrictions aside, and I’m sure there are plenty, they’ve decided not to implement hybrid MWI.<o:p class=""></o:p></div>
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<b class=""><span style="font-family: Arial, sans-serif;" class="">Lelio Fulgenzi, B.A.</span></b><span style="font-family: Arial, sans-serif;" class=""><span class="Apple-converted-space"> </span>| Senior Analyst<o:p class=""></o:p></span></div>
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<span style="font-family: Arial, sans-serif; color: rgb(51, 51, 51);" class="">Computing and Communications Services</span><span style="font-family: Arial, sans-serif;" class=""><span class="Apple-converted-space"> </span>| University of Guelph<o:p class=""></o:p></span></div>
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<span style="font-family: Arial, sans-serif;" class="">519-824-4120 Ext. 56354 |<span class="Apple-converted-space"> </span><a href="mailto:lelio@uoguelph.ca" style="color: purple; text-decoration: underline;" class=""><span style="color: rgb(5, 99, 193);" class="">lelio@uoguelph.ca</span></a><o:p class=""></o:p></span></div>
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<b class="">From:</b><span class="Apple-converted-space"> </span>Stephen Welsh [<a href="mailto:stephen.welsh@unifiedfx.com" style="color: purple; text-decoration: underline;" class="">mailto:stephen.welsh@unifiedfx.com</a>]<span class="Apple-converted-space"> </span><br class="">
<b class="">Sent:</b><span class="Apple-converted-space"> </span>Tuesday, February 13, 2018 3:05 PM<br class="">
<b class="">To:</b><span class="Apple-converted-space"> </span>Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" style="color: purple; text-decoration: underline;" class="">lelio@uoguelph.ca</a>><br class="">
<b class="">Cc:</b><span class="Apple-converted-space"> </span>Brian Meade <<a href="mailto:bmeade90@vt.edu" style="color: purple; text-decoration: underline;" class="">bmeade90@vt.edu</a>>; cisco-voip voyp list <<a href="mailto:cisco-voip@puck.nether.net" style="color: purple; text-decoration: underline;" class="">cisco-voip@puck.nether.net</a>><br class="">
<b class="">Subject:</b><span class="Apple-converted-space"> </span>Re: [cisco-voip] Spark Hybrid and MWI/Voicemail<o:p class=""></o:p></div>
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My 2 cents…<o:p class=""></o:p></div>
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From an Cisco Spark API perspective it’s a meeting room system as that is the model the User Experience is aligned for, so a long way to go for more traditional telephony features that are out of context for a meeting i.e. MWI.<o:p class=""></o:p></div>
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Cisco Spark reminds me of the Windows 8 fiasco of making a desktop OS fit a tablet interface at the expense of normal desktop interactions, hence the swing back to normal desktop with Windows 10 etc. For me Cisco Spark is a "soft meeting" client that needs
be extended to sensibly incorporate more traditional "soft phone" functionality/interactions.<o:p class=""></o:p></div>
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That’s not to say Cisco Spark is not great at what it does, just that there needs to be more of a choice/overlap between Spark/Jabber, until then Spark will be more of a niche solution.<o:p class=""></o:p></div>
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Also, it would appear all the marketing push for Cisco Spark has given Jabber a boost, and given Cisco have finally committed to port all relevant IP Communicator functionality to Jabber so IPC can be EOS that will keep Jabber at the primary soft phone solution
for most larger organisations until Cisco can find a way forward with a unified soft phone solution.<o:p class=""></o:p></div>
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Anyway, just my personal opinion, I’m sure others with disagree ;)<o:p class=""></o:p></div>
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Kind Regards<o:p class=""></o:p></div>
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Stephen Welsh<o:p class=""></o:p></div>
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CTO<o:p class=""></o:p></div>
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UnifiedFX<o:p class=""></o:p></div>
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On 13 Feb 2018, at 17:20, Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" style="color: purple; text-decoration: underline;" class="">lelio@uoguelph.ca</a>> wrote:<o:p class=""></o:p></div>
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I could almost get away with “if you need uccx, use jabber; else, use spark”<o:p class=""></o:p></div>
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But to say, “if you need MWI use jabber; else, use spark” – ugh.<o:p class=""></o:p></div>
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I guess I don’t mind having two deployments, if the Jabber deployment is small and manageable.<o:p class=""></o:p></div>
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It’s a shame, really.<span class="apple-converted-space"> </span><span style="font-family: "Segoe UI Emoji", sans-serif;" class="">☹</span><o:p class=""></o:p></div>
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<b class=""><span style="font-family: Arial, sans-serif;" class="">Lelio Fulgenzi, B.A.</span></b><span class="apple-converted-space"><span style="font-family: Arial, sans-serif;" class=""> </span></span><span style="font-family: Arial, sans-serif;" class="">|
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University of Guelph</span><o:p class=""></o:p></div>
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<span style="font-family: Arial, sans-serif;" class="">519-824-4120 Ext. 56354 |<span class="apple-converted-space"> </span><a href="mailto:lelio@uoguelph.ca" style="color: purple; text-decoration: underline;" class=""><span style="color: rgb(5, 99, 193);" class="">lelio@uoguelph.ca</span></a></span><o:p class=""></o:p></div>
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<b class="">From:</b><span class="apple-converted-space"> </span><a href="mailto:bmeade90@gmail.com" style="color: purple; text-decoration: underline;" class="">bmeade90@gmail.com</a><span class="Apple-converted-space"> </span>[<a href="mailto:bmeade90@gmail.com" style="color: purple; text-decoration: underline;" class="">mailto:bmeade90@gmail.com</a>]<span class="apple-converted-space"> </span><b class="">On
Behalf Of<span class="apple-converted-space"> </span></b>Brian Meade<br class="">
<b class="">Sent:</b><span class="apple-converted-space"> </span>Tuesday, February 13, 2018 10:37 AM<br class="">
<b class="">To:</b><span class="apple-converted-space"> </span>Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" style="color: purple; text-decoration: underline;" class="">lelio@uoguelph.ca</a>><br class="">
<b class="">Cc:</b><span class="apple-converted-space"> </span>cisco-voip voyp list <<a href="mailto:cisco-voip@puck.nether.net" style="color: purple; text-decoration: underline;" class="">cisco-voip@puck.nether.net</a>><br class="">
<b class="">Subject:</b><span class="apple-converted-space"> </span>Re: [cisco-voip] Spark Hybrid and MWI/Voicemail<o:p class=""></o:p></div>
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No UCCX support has been the big killer for us suggesting it more as a Jabber replacement.<o:p class=""></o:p></div>
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On Tue, Feb 13, 2018 at 10:34 AM, Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank" style="color: purple; text-decoration: underline;" class=""><span style="color: purple;" class="">lelio@uoguelph.ca</span></a>> wrote:<o:p class=""></o:p></div>
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Well, that is certainly disappointing. Spark makes a softphone deployment much easier, but not without key features like MWI.<o:p class=""></o:p></div>
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I hate the fact that we’re going to have to deploy both to get all the features we want/need.<o:p class=""></o:p></div>
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<b class=""><span style="font-family: Arial, sans-serif;" class="">Lelio Fulgenzi, B.A.</span></b><span class="apple-converted-space"><span style="font-family: Arial, sans-serif;" class=""> </span></span><span style="font-family: Arial, sans-serif;" class="">|
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<span style="font-family: Arial, sans-serif; color: rgb(51, 51, 51);" class="">Computing and Communications Services</span><span class="apple-converted-space"><span style="font-family: Arial, sans-serif;" class=""> </span></span><span style="font-family: Arial, sans-serif;" class="">|
University of Guelph</span><o:p class=""></o:p></div>
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<span style="font-family: Arial, sans-serif;" class="">Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1</span><o:p class=""></o:p></div>
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<span style="font-family: Arial, sans-serif;" class=""><a href="tel:(519)%20824-4120" target="_blank" style="color: purple; text-decoration: underline;" class=""><span style="color: purple;" class="">519-824-4120 Ext. 56354</span></a><span class="apple-converted-space"> </span>|<span class="apple-converted-space"> </span><a href="mailto:lelio@uoguelph.ca" target="_blank" style="color: purple; text-decoration: underline;" class=""><span style="color: rgb(5, 99, 193);" class="">lelio@uoguelph.ca</span></a></span><o:p class=""></o:p></div>
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<a href="http://www.uoguelph.ca/ccs" target="_blank" style="color: purple; text-decoration: underline;" class=""><span style="font-family: Arial, sans-serif; color: purple;" class="">www.uoguelph.ca/ccs</span></a><span class="apple-converted-space"><span style="font-family: Arial, sans-serif; color: rgb(31, 73, 125);" class=""> </span></span><span style="font-family: Arial, sans-serif; color: rgb(31, 73, 125);" class="">|
@UofGCCS on Instagram, Twitter and Facebook</span><o:p class=""></o:p></div>
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<b class="">From:</b><span class="apple-converted-space"> </span><a href="mailto:bmeade90@gmail.com" target="_blank" style="color: purple; text-decoration: underline;" class=""><span style="color: purple;" class="">bmeade90@gmail.com</span></a><span class="apple-converted-space"> </span>[mailto:<a href="mailto:bmeade90@gmail.com" target="_blank" style="color: purple; text-decoration: underline;" class=""><span style="color: purple;" class="">bmeade90@gmail.com</span></a>]<span class="apple-converted-space"> </span><b class="">On
Behalf Of<span class="apple-converted-space"> </span></b>Brian Meade<br class="">
<b class="">Sent:</b><span class="apple-converted-space"> </span>Tuesday, February 13, 2018 10:31 AM<br class="">
<b class="">To:</b><span class="apple-converted-space"> </span>Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank" style="color: purple; text-decoration: underline;" class=""><span style="color: purple;" class="">lelio@uoguelph.ca</span></a>><br class="">
<b class="">Cc:</b><span class="apple-converted-space"> </span>cisco-voip voyp list <<a href="mailto:cisco-voip@puck.nether.net" target="_blank" style="color: purple; text-decoration: underline;" class=""><span style="color: purple;" class="">cisco-voip@puck.nether.net</span></a>><br class="">
<b class="">Subject:</b><span class="apple-converted-space"> </span>Re: [cisco-voip] Spark Hybrid and MWI/Voicemail<o:p class=""></o:p></div>
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Nothing I'm aware of. Just completed one of these. Basically just glorified SNR with URIs and some calendar integration.<o:p class=""></o:p></div>
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On Thu, Feb 8, 2018 at 7:38 PM, Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank" style="color: purple; text-decoration: underline;" class=""><span style="color: purple;" class="">lelio@uoguelph.ca</span></a>> wrote:<o:p class=""></o:p></div>
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Am I missing something? <o:p class=""></o:p></div>
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Is there no voicemail integration with Connection? No MWI?<o:p class=""></o:p></div>
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<a href="https://www.cisco.com/c/en/us/solutions/collaboration/spark-hybrid-services/index.html" target="_blank" style="color: purple; text-decoration: underline;" class=""><span style="color: purple;" class="">https://www.cisco.com/c/en/us/solutions/collaboration/spark-hybrid-services/index.html</span></a><o:p class=""></o:p></div>
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