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<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Hi all, <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">We have always received feedback from our partner summits, CiscoLive and forums here that there can be a better way to deliver updates about latest ES’s, field notices and general information
that is not necessarily in our documentation. The problem being addressed is that of ensuring our partner community is made aware of a release of a new ES (or an update) and details about what is fixed in the ES. This will help the community choose to proactively
install the ES or at least be aware about the availability of an ES in case you run into the defect. ES is just an example, but we want to make sure important updates are delivered to our partners.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Please say <b><i>Hi
</i></b>to <b>Charlie</b>, a Spark-bot that is commissioned to deliver you with the latest and greatest of the CCX and CCE solution updates (CCX, SM, Finesse, CUIC, CCE, CVP, VVB). These updates are especially aimed at servicing the product better and so will
mainly be updates on an ES release, a potential new issue that might have been found or a new Field Notice.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">You can start a 1:1 conversation at:
<a href="mailto:update-charlie@sparkbot.io">update-charlie@sparkbot.io</a> or add Charlie into your team rooms. When there is an update, he will automatically broadcast to all his rooms. You can also request for an update which you might have missed.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><img border="0" width="342" height="828" style="width:3.5625in;height:8.625in" id="Picture_x0020_1" src="cid:image001.png@01D3A572.3D266EA0"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:red"><o:p> </o:p></span></p>
<p class="MsoNormal"><i><span lang="EN-US" style="font-size:11.0pt;color:red">Please note that this is not an official Cisco product, but our project to address concerns of the partner community. There are a lot of items on the roadmap to improve Charlie’s
capabilities, so please reach out to me directly at <a href="mailto:akramadh@cisco.com">
<span style="color:red">akramadh@cisco.com</span></a> if you have any feedback to share.
<o:p></o:p></span></i></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Charlie has already been introduced in partner summits and has been running in the pilot phase, so if any of you have already spoken to Charlie you would have automatically got updates such as
this:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"> <img border="0" width="602" height="211" style="width:6.2708in;height:2.1979in" id="Picture_x0020_2" src="cid:image002.png@01D3A572.3D266EA0"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Processes are in place to ensure that any new ES will be announced through Charlie (apart from our official announcements on CCO etc.).
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Hope you find this useful, and as always do let me know of any feedback.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-IN"><img border="0" width="110" height="73" style="width:1.1458in;height:.7604in" id="_x0000_i1027" src="http://www.cisco.com/c/dam/assets/email-signature-tool/logo_07.png?ct=1421802598153" alt="http://www.cisco.com/c/dam/assets/email-signature-tool/logo_07.png?ct=1421802598153"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666;mso-fareast-language:EN-IN">Abhiram Kramadhati</span></b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666;mso-fareast-language:EN-IN"><br>
Technical Solutions Manager<br>
Customer Solutions Success team, CCBU<br>
<a href="mailto:akramadh@cisco.com"><span style="color:#666666;text-decoration:none">akramadh@cisco.com</span></a><br>
Phone: <b>+61 2 8446 6257</b><br>
<br>
CCIE Collaboration - 40065<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666;mso-fareast-language:EN-IN">Cisco Systems Australia Pty Limited</span></b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666;mso-fareast-language:EN-IN"><br>
The Forum<br>
201 Pacific Highway<br>
2065<br>
St Leonards<br>
Australia<br>
<a href="http://www.cisco.com/web/AU/"><span style="color:#666666;text-decoration:none">Cisco.com</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-GB"><a href="http://wwwin.cisco.com/marketing/corporate/brand/intelbrand/brandstrat/signature/Insert%20your%20LinkedIn%20link"><span lang="EN-IN" style="font-size:7.5pt;font-family:"Arial",sans-serif;color:blue;mso-fareast-language:EN-IN;text-decoration:none"><img border="0" width="16" height="16" style="width:.1666in;height:.1666in" id="_x0000_i1026" src="http://www.cisco.com/assets/social_media_icons/linkedin-16x16.png" alt="http://www.cisco.com/assets/social_media_icons/linkedin-16x16.png"></span></a></span><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#009900;mso-fareast-language:EN-IN"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;color:black;display:none;mso-fareast-language:EN-IN"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#009900;mso-fareast-language:EN-IN"><img border="0" id="_x0000_i1025" src="http://www.cisco.com/assets/swa/img/thinkbeforeyouprint.gif" alt="http://www.cisco.com/assets/swa/img/thinkbeforeyouprint.gif">Think
before you print.<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#999999;mso-fareast-language:EN-IN">This email may contain confidential and privileged material for the sole use
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<a href="http://www.cisco.com/web/about/doing_business/legal/cri/index.html" title="Legal Information">
<span style="color:#0E58A0">click here</span></a> for Company Registration Information.<o:p></o:p></span></p>
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