<div dir="ltr">That is some fantastic news! I look forward to it!</div><br><div class="gmail_quote"><div dir="ltr">On Thu, Feb 15, 2018 at 12:14 AM Abhiram Kramadhati (akramadh) <<a href="mailto:akramadh@cisco.com">akramadh@cisco.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span lang="EN-GB">Hi Anthony,
<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-GB"><u></u> <u></u></span></p>
<p class="MsoNormal"><span lang="EN-GB">Yup, fully agree with you and the misses on the human side have all been process-related. We are hopeful of this bot bridging that gap. The bi-directional stuff is already in pilot mode
and it is working to a good extent, hopefully we should be able to roll it out soon.
<u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span style="font-size:10.5pt;color:black"><u></u> <u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666">Abhiram Kramadhati</span></b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666"><br>
Technical Solutions Manager<br>
Customer Solutions Success team, CCBU<br>
<a href="mailto:akramadh@cisco.com" target="_blank"><span style="color:#666666;text-decoration:none">akramadh@cisco.com</span></a><br>
Phone: <b><a href="tel:+61%202%208446%206257" value="+61284466257" target="_blank">+61 2 8446 6257</a></b><br>
<br>
CCIE Collaboration - 40065<u></u><u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666">Cisco Systems Australia Pty Limited</span></b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666"><br>
The Forum<br>
<a href="https://maps.google.com/?q=201+Pacific+Highway+%0D+2065+%0D+St+Leonards+%0D+Australia&entry=gmail&source=g">201 Pacific Highway</a><br><a href="https://maps.google.com/?q=201+Pacific+Highway+%0D+2065+%0D+St+Leonards+%0D+Australia&entry=gmail&source=g">
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before you print.</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#009900"><u></u><u></u></span></p>
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<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span lang="EN-GB"><u></u> <u></u></span></p>
<p class="MsoNormal"><span lang="EN-GB"><u></u> <u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>><br>
<b>Date: </b>Thursday, 15 February 2018 at 1:54 AM<br>
<b>To: </b>"Abhiram Kramadhati (akramadh)" <<a href="mailto:akramadh@cisco.com" target="_blank">akramadh@cisco.com</a>><br>
<b>Cc: </b>"<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject: </b>Re: [cisco-voip] Charlie - Spark bot to deliver CCX/CCE updates<u></u><u></u></span></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><a name="m_-2755480824024950437__MailOriginalBody">More important than the technology delivery method: Web Sites, Email subscriptions, RSS feeds, Spark; is keeping the content flowing and keeping it relevant. Too many times I've seen ghost towns made out of
Cisco announcement efforts, and they boil down to just listing the mandatory security vulnerabilities.
<u></u><u></u></a></p>
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<p class="MsoNormal"><span><u></u> <u></u></span></p>
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<p class="MsoNormal"><span>An announcement bot does not solve that problem, as humans still have to feed it the information to disseminate. Therefore, it's my opinion that this is the same as email notifications or RSS
feeds, albeit with a hip Chat Bot approach.<u></u><u></u></span></p>
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<p class="MsoNormal"><span><u></u> <u></u></span></p>
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<p class="MsoNormal"><span>A better value would be derived from being able to ask the bot questions such as:
<u></u><u></u></span></p>
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<p class="MsoNormal"><span><u></u> <u></u></span></p>
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<div>
<p class="MsoNormal"><span>What's the latest SU for UCCX 10.6?<u></u><u></u></span></p>
</div>
<div>
<p class="MsoNormal"><span>What COP files do I need when upgrading from UCCX 10.6 to 11.5?<u></u><u></u></span></p>
</div>
<div>
<p class="MsoNormal"><span>What new features are introduced from UCCX 10.6 to 11.6?<u></u><u></u></span></p>
</div>
<div>
<p class="MsoNormal"><span>Can I change the hostname in UCCX 8.5?<u></u><u></u></span></p>
</div>
<div>
<p class="MsoNormal"><span>What email systems are supported for Agent Email in UCCX 11.6?<u></u><u></u></span></p>
</div>
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<div>
<p class="MsoNormal"><span><u></u> <u></u></span></p>
</div>
<div>
<p class="MsoNormal"><span>Maybe it needs a little more block chain? ;)<u></u><u></u></span></p>
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<p class="MsoNormal"><span><u></u> <u></u></span></p>
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<p class="MsoNormal"><span>Joking aside, maybe this bot will evolved into a bi-directional communication tool, and for that, I'm on board. I've already added the bot to a team in Spark and we'll see how it progresses.<u></u><u></u></span></p>
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<p class="MsoNormal"><span><u></u> <u></u></span></p>
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<p class="MsoNormal"><span>On Tue, Feb 13, 2018 at 9:30 PM Abhiram Kramadhati (akramadh) <</span><a href="mailto:akramadh@cisco.com" target="_blank"><span>akramadh@cisco.com</span><span></span></a><span>>
wrote:<u></u><u></u></span></p>
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<p class="MsoNormal"><span><span lang="EN-US">Hi all,
</span><u></u><u></u></span></p>
<p class="MsoNormal"><span><span lang="EN-US"> </span><u></u><u></u></span></p>
<p class="MsoNormal"><span><span lang="EN-US">We have always received feedback from our partner summits, CiscoLive and forums here that there can be a better way
to deliver updates about latest ES’s, field notices and general information that is not necessarily in our documentation. The problem being addressed is that of ensuring our partner community is made aware of a release of a new ES (or an update) and details
about what is fixed in the ES. This will help the community choose to proactively install the ES or at least be aware about the availability of an ES in case you run into the defect. ES is just an example, but we want to make sure important updates are delivered
to our partners. </span><u></u><u></u></span></p>
<p class="MsoNormal"><span><span lang="EN-US"> </span><u></u><u></u></span></p>
<p class="MsoNormal"><span><span lang="EN-US">Please say
<b><i>Hi </i></b>to <b>Charlie</b>, a Spark-bot that is commissioned to deliver you with the latest and greatest of the CCX and CCE solution updates (CCX, SM, Finesse, CUIC, CCE, CVP, VVB). These updates are especially aimed at servicing the product better
and so will mainly be updates on an ES release, a potential new issue that might have been found or a new Field Notice.
</span><u></u><u></u></span></p>
<p class="MsoNormal"><span><span lang="EN-US"> </span><u></u><u></u></span></p>
<p class="MsoNormal"><span><span lang="EN-US">You can start a 1:1 conversation at:
</span></span><a href="mailto:update-charlie@sparkbot.io" target="_blank"><span><span lang="EN-US">update-charlie@sparkbot.io</span></span><span></span></a><span><span lang="EN-US">
or add Charlie into your team rooms. When there is an update, he will automatically broadcast to all his rooms. You can also request for an update which you might have missed.
</span><u></u><u></u></span></p>
<p class="MsoNormal"><span><span lang="EN-US"> </span><u></u><u></u></span></p>
<p class="MsoNormal"><span><img border="0" width="588" height="1424" style="width:6.125in;height:14.8333in" id="m_-2755480824024950437Picture_x0020_1" src="cid:image001.png@01D3A652.548C5B50" alt="image001.png"><u></u><u></u></span></p>
<p class="MsoNormal"><span><span lang="EN-US" style="color:red"> </span><u></u><u></u></span></p>
<p class="MsoNormal"><span><i><span lang="EN-US" style="color:red">Please note that this is not an official Cisco product, but our project to address concerns
of the partner community. There are a lot of items on the roadmap to improve Charlie’s capabilities, so please reach out to me directly at
</span></i></span><a href="mailto:akramadh@cisco.com" target="_blank"><span><i><span lang="EN-US" style="color:red">akramadh@cisco.com</span></i></span><span></span></a><span><i><span lang="EN-US" style="color:red">
if you have any feedback to share. </span></i><u></u><u></u></span></p>
<p class="MsoNormal"><span><span lang="EN-US"> </span><u></u><u></u></span></p>
<p class="MsoNormal"><span><span lang="EN-US">Charlie has already been introduced in partner summits and has been running in the pilot phase, so if any of you
have already spoken to Charlie you would have automatically got updates such as this:</span><u></u><u></u></span></p>
<p class="MsoNormal"><span><span lang="EN-US"> </span><u></u><u></u></span></p>
<p class="MsoNormal"><span><img border="0" width="1792" height="628" style="width:18.6666in;height:6.5416in" id="m_-2755480824024950437Picture_x0020_2" src="cid:image002.png@01D3A652.548C5B50" alt="image002.png"><u></u><u></u></span></p>
<p class="MsoNormal"><span><span lang="EN-US"> </span><u></u><u></u></span></p>
<p class="MsoNormal"><span><span lang="EN-US">Processes are in place to ensure that any new ES will be announced through Charlie (apart from our official announcements
on CCO etc.). </span><u></u><u></u></span></p>
<p class="MsoNormal"><span><span lang="EN-US"> </span><u></u><u></u></span></p>
<p class="MsoNormal"><span><span lang="EN-US">Hope you find this useful, and as always do let me know of any feedback.
</span><u></u><u></u></span></p>
<p class="MsoNormal"><span><span lang="EN-GB"> </span><u></u><u></u></span></p>
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<p class="MsoNormal"><span><b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666">Abhiram Kramadhati</span></b></span><span><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666"><br>
Technical Solutions Manager<br>
Customer Solutions Success team, CCBU<br>
</span></span><a href="mailto:akramadh@cisco.com" target="_blank"><span><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666;text-decoration:none">akramadh@cisco.com</span></span></a><span><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666"><br>
Phone: </span></span><a href="tel:+61%202%208446%206257" target="_blank"><span><b><span style="font-size:8.5pt;font-family:"Arial",sans-serif">+61 2 8446 6257</span></b></span><span></span></a><span><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:#666666"><br>
<br>
CCIE Collaboration - 40065</span><u></u><u></u></span></p>
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<p class="MsoNormal"><span><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#009900"><img border="0" id="m_-2755480824024950437_x0000_i1025" src="http://www.cisco.com/assets/swa/img/thinkbeforeyouprint.gif" alt="http://www.cisco.com/assets/swa/img/thinkbeforeyouprint.gif">Think
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