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<p style="margin-top:0;margin-bottom:0">hi Anthony,</p>
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<p style="margin-top:0;margin-bottom:0">thanks for the reply.</p>
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<li>for unity connection 01, i have to browse couple if times. most of the times i get
<h1 jsselect="heading" jsvalues=".innerHTML:msg" jstcache="5" style="color: rgb(51, 51, 51); font-size: 1.6em; font-weight: normal; line-height: 1.25em; margin-bottom: 16px; margin-top: 0px; word-wrap: break-word; font-family: "Segoe UI", Tahoma, sans-serif; background-color: rgb(247, 247, 247);">
This site can’t be reached</h1>
for unityconnection02, thats not the case.</li></ol>
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2. I see <span>WARNING: DNS unreachable message on gui. but i am able to ping both DNS servers and also i am able to ping using hostnames.</span>
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<div><span></span>3.
<div>admin:utils diagnose test</div>
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<div>Log file: platform/log/diag5.log</div>
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<div>Starting diagnostic test(s)</div>
<div>===========================</div>
<div>test - disk_space : Passed (available: 18327 MB, used: 10261 MB)</div>
<div>skip - disk_files : This module must be run directly and off hours</div>
<div>test - service_manager : Passed</div>
<div>test - tomcat : Passed</div>
<div>test - tomcat_deadlocks : Passed</div>
<div>test - tomcat_keystore : Passed</div>
<div>test - tomcat_connectors : Passed</div>
<div>test - tomcat_threads : Passed</div>
<div>test - tomcat_memory : Passed</div>
<div>test - tomcat_sessions : Passed</div>
<div>skip - tomcat_heapdump : This module must be run directly and off hours</div>
<div>test - validate_network : Passed</div>
<div>test - raid : Passed</div>
<div>test - system_info : Passed (Collected system information in diagnostic log)</div>
<div>test - ntp_reachability : Passed</div>
<div>test - ntp_clock_drift : Passed</div>
<div>test - ntp_stratum : Failed</div>
<div>The reference NTP server is a stratum 5 clock.</div>
<div>NTP servers with stratum 5 or worse clocks are deemed unreliable.</div>
<div>Please consider using an NTP server with better stratum level.</div>
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<div>Please use OS Admin GUI to add/delete NTP servers.</div>
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<div>skip - sdl_fragmentation : This module must be run directly and off hours</div>
<div>skip - sdi_fragmentation : This module must be run directly and off hours</div>
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<div>Diagnostics Completed</div>
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4. find the attached images of ucservice page, certificate list page and tomcat certificate of both unityconnection01 and 02.</div>
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<div>Regards</div>
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<div>Naresh<br>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Anthony Holloway <avholloway+cisco-voip@gmail.com><br>
<b>Sent:</b> Friday, February 16, 2018 12:03 PM<br>
<b>To:</b> naresh rathore<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] CUC voicemail certificate issue and UCCX</font>
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<div dir="ltr">Can you paste a screenshot of your CUC 01 and 02 Tomcat certs?<br>
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I agree with you that a cert issue would prevent Jabber from connecting to VoiceMail. Also, do you have your UC Service in CUCM for CUC defined as FQDN with HTTPS? Screenshot?</div>
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<div dir="ltr">On Thu, Feb 15, 2018 at 11:29 PM naresh rathore <<a href="mailto:nareh84@hotmail.com">nareh84@hotmail.com</a>> wrote:<br>
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<p style="margin-top:0; margin-bottom:0">hi,</p>
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<p style="margin-top:0; margin-bottom:0">I think because of this issue, when i connect Jabber within my office, show connection status on Jabber shows voicemail as "not connected. waiting To retry".</p>
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<p style="margin-top:0; margin-bottom:0">Regards</p>
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<div id="x_m_5079388875736358014divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>
on behalf of naresh rathore <<a href="mailto:nareh84@hotmail.com" target="_blank">nareh84@hotmail.com</a>><br>
<b>Sent:</b> Friday, February 16, 2018 9:31 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] CUC voicemail certificate issue and UCCX</font>
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<p style="margin-top:0; margin-bottom:0">hi,</p>
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<p style="margin-top:0; margin-bottom:0">i am currently facing following issue.</p>
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<li><span style="font-size:12pt"></span>when i connected jabber internally. show connection showed voicemail status as not connected. i logged into unity connection via ssh and saw following message<span>admin:Feb 16 13:00:00 <unityconn01hostname> local99 0
: 832: <span style="font-family:Calibri,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols; font-size:16px">
<unityconn01hostname></span>: Feb 16 2018 02:00:00 AM.248 UTC : %UC_CERT-0-CertExpired: %[Message=Certificate expiration Notification. Certificate name:<span style="font-family:Calibri,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols; font-size:16px"><unityconn02hostname></span>.der
Unit:tomcat-trust Type:own-cert Expiration:Sun Dec][AppID=Cisco Certificate Monitor][ClusterID=][NodeID=<span style="font-family:Calibri,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols; font-size:16px"><unityconn01name></span>]:
Certificate has Expired and needs to be changed at the earliest</span></li></ol>
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<p style="margin-top:0; margin-bottom:0">when i logged into OS of both unity connection 01 and 02. In certificate management, couldnt find any certificate which expired today. </p>
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<p style="margin-top:0; margin-bottom:0">is there any other location where we can check expired certificate? what should be done to resolve this issue.</p>
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<p style="margin-top:0; margin-bottom:0">Regards</p>
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<p style="margin-top:0; margin-bottom:0">Naresh Rathore</p>
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