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<div>It’s not going to be a great experience unless both sides have their own local voice media termination. I’m assuming one side has the CUBE and one side would do the SIP trunk to the other side for PSTN needs? If so, media will have to traverse this tunnel
too (unless the phone networks have a different route to the other side where CUBE is).</div>
<div><br>
</div>
<div>Your QoS strategy will be gone once traffic hit the tunnel, so if it’s congested that may be an issue. If the VPN isn’t setup correctly, you may have one-way audio off the bat; how easy is it for you to interface with the customer network teams for troubleshooting?
“MTP Required” may be an option if you hit network/audio issue the customer can’t/won’t resolve but it isn’t a great solution.</div>
<div><br>
</div>
<div>If the trunk is just to enable site to site calling, have them use the PSTN (you could simulate site-to-site using the PSTN with translation and route patterns if necessary); it would be a better experience and the carrier is on the hook for call quality
issues.</div>
<div><br>
</div>
<div>Having been down this path before; it’s possible but not usually an exceptionally great end user experience and you, as the implementation engineer, will be bruised along the way (so find a bus to sit under now).</div>
<div><br>
</div>
<div>Thanks,</div>
<div><br>
</div>
<div>Ryan</div>
<div><br>
On Feb 20, 2018, at 02:33, Gary_Bates_Command_Solutions <<a href="mailto:gbates@commandsolutions.com.au">gbates@commandsolutions.com.au</a>> wrote:<br>
<br>
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<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Cisco VOIP experts.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">My client is part of NASA in Australia.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">They want to have a SIP trunk linking their Oz cluster to their US cluster.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">I understand the many functions of CUBE and what it does.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">In this scenario there is a very secure VPN<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><i><span style="mso-fareast-language:EN-US">So is it possible to run a SIP trunk between the 2 clusters without CUBE ?<o:p></o:p></span></i></b></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Gary, Canberra<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Anthony Holloway<br>
<b>Sent:</b> Friday, 9 February 2018 4:44 AM<br>
<b>To:</b> Jonatan Quezada <<a href="mailto:jonatan.quezada@chemeketa.edu">jonatan.quezada@chemeketa.edu</a>><br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>; Fernando Fernandez Lopez <<a href="mailto:fferna12@chemeketa.edu">fferna12@chemeketa.edu</a>><br>
<b>Subject:</b> Re: [cisco-voip] one way audio after SIP cupover<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">The SIP Profile in CUCM does not apply to your CUBE, it applies to your CUCM as it's speaking to the CUBE. Don't forget to reset the trunk after changing this, and be warned that all active calls would drop at that time.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal">Only configuration applied on the CLI of the CUBE will affect how CUBE behaves.<o:p></o:p></p>
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<div>
<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal">Thanks to <a href="https://supportforums.cisco.com/t5/ip-telephony/sip-udp-rtp-port-range/td-p/2423707">
a forum post by Brian Meade</a>, I found out, that the way you limit/change the RTP port range on your gateway is:<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-family:"Courier New"">voice service voip</span><o:p></o:p></p>
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<div>
<p class="MsoNormal"><span style="font-family:"Courier New""> rtp-port range 20000 30000</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Courier New"">!</span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal">However, that's global and not leg specific.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Thu, Feb 8, 2018 at 9:02 AM Jonatan Quezada <<a href="mailto:jonatan.quezada@chemeketa.edu">jonatan.quezada@chemeketa.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">I was able to see these calls with these port open, but I thought the cube has its own internal set 16384 to 32766 for the inside facing my cucm, and the outside set range, per centuryLink 20000 to 59999. how can I make sure that the cube
is obeying the range in the SIP profile I have on the trunk that lives on the cube?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><image001.png><image002.png><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal">i feels like the matching is not happening, But also the CUCM should be matching in and out on its own or automagically.<o:p></o:p></p>
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<div>
<p class="MsoNormal">How can I verify that the sip profile and or trunk settings are configured to make sure this happens for each call?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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</div>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">On Tue, Feb 6, 2018 at 12:19 PM, Anthony Holloway <<a href="mailto:avholloway+cisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">You can use this tutorial to see what steps are being processed in the script, as well as what digits are being received if any.<o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal"><a href="https://supportforums.cisco.com/t5/collaboration-voice-and-video/uccx-viewing-executed-script-steps-via-cli/ta-p/3162231" target="_blank">https://supportforums.cisco.com/t5/collaboration-voice-and-video/uccx-viewing-executed-script-steps-via-cli/ta-p/3162231</a><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal">If you don't know what DTMF methods you're using on the outside and inside of your network, then I would start by using the following command on your CUBE and inspect the output during an active call:<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">show call active voice | in PeerAddr|PeerId|RemoteS|RemoteM|Dtmf|Coder|VAD<o:p></o:p></p>
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<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
<div>
<div>
<p class="MsoNormal">On Tue, Feb 6, 2018 at 10:24 AM Jonatan Quezada <<a href="mailto:jonatan.quezada@chemeketa.edu" target="_blank">jonatan.quezada@chemeketa.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">regarding the UCCX choking on calls, they are seeing more transfer drops than anything else. The other really bad part is, it seems that all of scripts are not registering the options when pressed it just drops the call. Is there more going
on with the CTI ports, or rather an update to the configuration to handle the change in signalling from our provider?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal">where else can I look to make sure that the UCCX is processing the calls from the sip trunk correctly?<o:p></o:p></p>
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<div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">On Tue, Feb 6, 2018 at 6:57 AM, Ryan Huff <<a href="mailto:ryanhuff@outlook.com" target="_blank">ryanhuff@outlook.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Good morning to you Mr. Holloway :)!<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal">DTMF: Generally speaking, mis-matched DTMF methods, in my experience, presents with different symptoms than shown on that screenshot of the phone.<o:p></o:p></p>
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<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">SIP ACL: Correct, only applies to signaling, and if blocked, would ultimately lead to a loss of RTP (but would then generally lead to the call being disconnected and in most cases, stop the call from even setting up. However, in a stressed
CPU scenario (more common than you might think, ACL application can be delayed). This would lead into my question about how long the call was staying connected and what call flow that screen shot depicts (in or out). I assume an inbound call based on the OP
using the word “caller”.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt">The reason I suggest adding media and signaling addresses into the sip ACL list is because some carriers will send signaling and media from the same address or pool of addresses. Just did one not too long ago
like that.<o:p></o:p></p>
<div id="m_4265869270583512826m_8676941904883208501m_2347132292567486432m_1610761989809530372AppleMailSignature">
<p class="MsoNormal">Sent from my iPhone<o:p></o:p></p>
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<div>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
On Feb 6, 2018, at 9:22 AM, Anthony Holloway <<a href="mailto:avholloway+cisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Ryan, <o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">For what you said here:<o:p></o:p></p>
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<div>
<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal"><i>"Your call doesn’t appear to have a need for MTP or Transcoding (G711 both sides and matching sample sizes); so I wouldn’t start there."</i><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Don't forget that DTMF relay needs to match too, and this is something, in my opinion, that people miss-configure a lot! In fact, I see people with h245 alpha on their SIP dial peers? Like what? Typically, the SIP ITSP will support RTP-NTE
(RFC2833 [RFC 4733]) only, and your CUBE will need to inter-work that DTMF with an OOB DTMF relay, such as SIP NOTIFY. But then your SIP Trunk Sec Prof will need to allow Unsolicited Notifications in order for that to work. Also, some devices can support
RTP-NTE, but usually your CTI based apps cannot. E.g., UCCX<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal">And for here:<o:p></o:p></p>
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<div>
<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal"><i>"CUBE: ip trusted address list (make sure all provider signaling and media addresses are authorized or ip authentication is off (which I do not recommend) and make sure you include any CUCM addresses that are not used in dial peers)."</i><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Since this feature is just for signaling, and the call does establish, this wouldn't be the cause of an RTP issue, and you wouldn't be putting your media addresses in here.<o:p></o:p></p>
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<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Do you agree with both of those remarks, or did I misunderstand something?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<p class="MsoNormal">On Mon, Feb 5, 2018 at 5:14 PM Ryan Huff <<a href="mailto:ryanhuff@outlook.com" target="_blank">ryanhuff@outlook.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Empirically, this “looks” like one way audio. How long will the call stay connected? Indefinitely? 30 seconds? 2 minutes?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Your call doesn’t appear to have a need for MTP or Transcoding (G711 both sides and matching sample sizes); so I wouldn’t start there.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Check these items and see what you find;<o:p></o:p></p>
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<div>
<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal">CUBE: ip trusted address list (make sure all provider signaling and media addresses are authorized or ip authentication is off (which I do not recommend) and make sure you include any CUCM addresses that are not used in dial peers).<o:p></o:p></p>
</div>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">CUBE: double check your media and signal bindings and make sure they are binding correctly. Are you globally binding or dial peer binding?<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal">CUCM: verify the SIP trunk points to the CUBE interface that signaling is bound to (generally the same interface media would be bound to as well).<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">CUBE: <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">#logging buffered 10000000<o:p></o:p></p>
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<div>
<p class="MsoNormal">#enable debug ccsip messages<o:p></o:p></p>
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<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Place a call and then look at the logs. Do you see any SIP error messages in the 4xx, 5xx (or more rare 6xx) range?<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal">As a quick gut check, if you can, enable “MTP Required” on the CUCM SIP trunk facing the CUBE (and make sure it has access to an MRGL/MRG that uses a CUCM node for MTP) and reset the trunk and test a call. If this works, it likely means
you’re facing a network path issue between the phone’s IP network and the network of the CUBE interface facing CUCM.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal">Outside of that, like Anthony said, it could be almost anything. A “sh run” or “sh tech” on the cube with a logging buffer from a ccsip messages during a failed call will generally get the ball rolling for most of us on this list in terms
of offering targeted assistance.<o:p></o:p></p>
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<div>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Thanks,<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Ryan<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
On Feb 5, 2018, at 2:37 PM, Anthony Holloway <<a href="mailto:avholloway+cisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>> wrote:<o:p></o:p></p>
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<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
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<p class="MsoNormal">The fact that you received 2 packets is interesting. Tells me that there is routing happening correctly...to some degree.
<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal">If you go to the web page of the phone and click on stream 1, does the far end IP address match your CUBE address?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Also, there's a lot of settings that need to be considered when implementing SIP, such as:<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal">Early Offer and MTP usage<o:p></o:p></p>
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<div>
<p class="MsoNormal">PRACK/Early Media<o:p></o:p></p>
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<div>
<p class="MsoNormal">Offfer/Answer (Capabilities)<o:p></o:p></p>
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<p class="MsoNormal">Interface Binding<o:p></o:p></p>
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<div>
<p class="MsoNormal">Transport Protocol<o:p></o:p></p>
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<div>
<p class="MsoNormal">OPTIONS Ping<o:p></o:p></p>
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<div>
<p class="MsoNormal">Duplex Streaming<o:p></o:p></p>
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<div>
<p class="MsoNormal">Midcall Signaling<o:p></o:p></p>
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<div>
<p class="MsoNormal">Timers<o:p></o:p></p>
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<div>
<p class="MsoNormal">etc.<o:p></o:p></p>
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<div>
<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal">Depending on your setting, a lot of different possibilities exist for why you might have the experience you have. If you could paint a clearer picture of your scenario, that might help out.<o:p></o:p></p>
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<p class="MsoNormal">On Fri, Feb 2, 2018 at 5:47 PM Jonatan Quezada <<a href="mailto:jonatan.quezada@chemeketa.edu" target="_blank">jonatan.quezada@chemeketa.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">I get that this is usually routing but, is it also routing when the issue is intermittent?
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<p class="MsoNormal">our call flow is like so<o:p></o:p></p>
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<p class="MsoNormal">CentLink(Provider) ----siptrunk30Meg-PPP(IQ-private)---Cube---CUCM10.5, uccx,unity<o:p></o:p></p>
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<p class="MsoNormal">bonus facts, I have an operator who is in one of the two most affected buildings and she can recover the call after hold, resume,hold,resume sequence. then full rtp stream is there and she can hear and speak with caller.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">are there SIP state change timers I can adjust, I want to tread lightly though because out of all of our outreachs seperated by a metro ethernet hub and spoke topology and almost 30 buildings here on main campus only 2 seem to be affected.<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">For immediate assistance please reach out to Chemeketa IT Help Desk at
<a href="tel:(503)%20399-7899" target="_blank">5033997899</a></span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">-or-</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Visit the help center from your employee dashboard found here:</span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif"><a href="https://dashboard.chemeketa.edu/helpcenter/default.aspx" target="_blank">https://dashboard.chemeketa.edu/helpcenter/default.aspx</a></span></b><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Arial",sans-serif">Johnny Q</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Voice Technology Analyst - TelNet</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Arial",sans-serif">Chemeketa Community College</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:9.5pt"><a href="mailto:Johnny.Q@chemeketa.edu" target="_blank">Johnny.Q@chemeketa.edu</a></span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif">Building 22 Room 131</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif">Work
<a href="tel:(503)%20399-5294" target="_blank">5033995294</a></span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif">Mobile
<a href="tel:(971)%20218-2110" target="_blank">9712182110</a></span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">SIP
<a href="tel:(503)%20540-6686" target="_blank">5035406686</a></span><o:p></o:p></p>
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<p class="MsoNormal">_______________________________________________<br>
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<p class="MsoNormal">_______________________________________________<br>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">For immediate assistance please reach out to Chemeketa IT Help Desk at
<a href="tel:(503)%20399-7899" target="_blank">5033997899</a></span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">-or-</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Visit the help center from your employee dashboard found here:</span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif"><a href="https://dashboard.chemeketa.edu/helpcenter/default.aspx" target="_blank">https://dashboard.chemeketa.edu/helpcenter/default.aspx</a></span></b><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Arial",sans-serif">Johnny Q</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Voice Technology Analyst - TelNet</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Arial",sans-serif">Chemeketa Community College</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:9.5pt"><a href="mailto:Johnny.Q@chemeketa.edu" target="_blank">Johnny.Q@chemeketa.edu</a></span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif">Building 22 Room 131</span><o:p></o:p></p>
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<a href="tel:(503)%20399-5294" target="_blank">5033995294</a></span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif">Mobile
<a href="tel:(971)%20218-2110" target="_blank">9712182110</a></span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">SIP
<a href="tel:(503)%20540-6686" target="_blank">5035406686</a></span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">For immediate assistance please reach out to Chemeketa IT Help Desk at
<a href="tel:(503)%20399-7899" target="_blank">5033997899</a></span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">-or-</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Visit the help center from your employee dashboard found here:</span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif"><a href="https://dashboard.chemeketa.edu/helpcenter/default.aspx" target="_blank">https://dashboard.chemeketa.edu/helpcenter/default.aspx</a></span></b><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Arial",sans-serif">Johnny Q</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Voice Technology Analyst - TelNet</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Arial",sans-serif">Chemeketa Community College</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:9.5pt"><a href="mailto:Johnny.Q@chemeketa.edu" target="_blank">Johnny.Q@chemeketa.edu</a></span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif">Building 22 Room 131</span><o:p></o:p></p>
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<a href="tel:(971)%20218-2110" target="_blank">9712182110</a></span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">SIP
<a href="tel:(503)%20540-6686" target="_blank">5035406686</a></span><o:p></o:p></p>
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<div><span>_______________________________________________</span><br>
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