<div dir="ltr"><div class="gmail_default" style="font-family:tahoma,sans-serif">Matthew, while I haven't personally tested this, I believe if you configure the Time Zone for the Call Handler to America/Phoenix, it should follow the daylight savings conventions used in that geography. If they don't use daylight savings there, then the schedule you set should always be correct without the need for manual intervention twice a year. Because you've unchecked "Use System Default Time Zone" which I assume you have set to something like America/New_York.<br></div></div><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Feb 20, 2018 at 1:55 PM, Matthew Loraditch <span dir="ltr"><<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">





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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Our Server is in Eastern Time, we have different call handlers for our Different Time Zone clients. Everyone else follows DST so when the server goes back or
 forward an hour it doesn’t matter. Arizona doesn’t do DST. Our offices close at 7 in each Time Zone, but relative to Arizona 7 is not always 7 since they don’t shift when everyone else does.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Unless what I’m looking for exists, each time change I will have to set reminders and change the Arizona Call Handler hours.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Make sense?<u></u><u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><span class=""></span></span></b></p><div><table style="width:100%;font-size:0" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="vertical-align:top" align="left"><table style="font-size:0" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="padding:0 10px 0 0"> </td><td style="padding:10px 0 10px 10px;vertical-align:middle" align="left"><table style="width:100%;font-size:0" cellspacing="0" cellpadding="0" border="0"><tbody><tr style="font-size:14.67px;color:#f3800b;font-style:normal;font-weight:700;white-space:nowrap"><td style="vertical-align:top;font-family:Calibri,Arial,sans-serif" align="left">Matthew Loraditch</td></tr><tr><td style="vertical-align:top" align="left"><table style="font-size:14.67px;color:#808080;font-style:normal;font-weight:700;white-space:nowrap" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="vertical-align:top;font-family:Calibri,Arial,sans-serif" align="left">Sr. Network Engineer</td></tr></tbody></table></td></tr><tr><td style="vertical-align:top" align="left"><table style="font-size:0" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="padding:10px 0 0;vertical-align:top" align="left"><table style="font-size:14.67px;color:#808080;font-style:normal;font-weight:400;white-space:nowrap" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="vertical-align:top;font-family:Calibri,Arial,sans-serif" align="left"><span style="color:#f3800b">p:</span> <a href="tel:443.541.1518" id="m_2880637667485436126LPlnk689713" style="text-decoration:none;color:#808080" target="_blank"><strong style="font-weight:400">443.541.1518</strong></a></td></tr></tbody></table></td></tr></tbody></table></td></tr><tr><td style="vertical-align:top" align="left"><table style="font-size:14.67px;color:#808080;font-style:normal;font-weight:400;white-space:nowrap" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="vertical-align:top;font-family:Calibri,Arial,sans-serif" align="left"><span style="color:#f3800b">w:</span> <a href="http://www.heliontechnologies.com/" id="m_2880637667485436126LPlnk689713" style="text-decoration:none;color:#808080" target="_blank"><strong style="font-weight:400">www.heliontechnologies.com</strong></a></td><td style="vertical-align:top;font-family:Calibri,Arial,sans-serif" align="left"> | </td><td style="vertical-align:top;font-family:Calibri,Arial,sans-serif" align="left"><span style="color:#f3800b">e:</span> <a href="mailto:MLoraditch@heliontechnologies.com" id="m_2880637667485436126LPlnk689713" style="text-decoration:none;color:#808080" target="_blank"><strong style="font-weight:400">MLoraditch@<wbr>heliontechnologies.com</strong></a></td></tr></tbody></table></td></tr><tr><td style="vertical-align:middle" align="left"><table style="font-size:0;line-height:normal" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="vertical-align:bottom" align="left"><img src="cid:image556758.png@105E2746.13D33EC8" alt="" style="width:400px;min-width:400px;max-width:400px;height:69px;min-height:69px;max-height:69px;font-size:0" width="400" border="0" height="69"></td></tr></tbody></table></td></tr><tr><td style="vertical-align:top" align="left"><table style="font-size:0" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="padding:10px 0 0;vertical-align:top" align="left"><table style="font-size:0" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="vertical-align:top" align="left"><table style="width:100%;font-size:0;line-height:normal" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="padding:0 3px 0 0;vertical-align:top" align="center"><a href="https://facebook.com/heliontech" id="m_2880637667485436126LPlnk689713" style="text-decoration:none" target="_blank"><img src="cid:image509713.png@98E05575.CA776B2B" title="Facebook" alt="Facebook" style="width:18px;min-width:18px;max-width:18px;height:18px;min-height:18px;max-height:18px;font-size:12px" width="18" border="0" height="18"></a></td></tr></tbody></table></td><td style="vertical-align:top" align="left"><table style="width:100%;font-size:0;line-height:normal" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="padding:0 3px 0 0;vertical-align:top" align="center"><a href="https://twitter.com/heliontech" id="m_2880637667485436126LPlnk689713" style="text-decoration:none" target="_blank"><img src="cid:image210580.png@A147D03F.D45DBC35" title="Twitter" alt="Twitter" style="width:18px;min-width:18px;max-width:18px;height:18px;min-height:18px;max-height:18px;font-size:12px" width="18" border="0" height="18"></a></td></tr></tbody></table></td><td style="vertical-align:top" align="left"><table style="width:100%;font-size:0;line-height:normal" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="padding:0 3px 0 0;vertical-align:top" align="center"><a href="https://www.linkedin.com/company/helion-technologies" id="m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<br>
<b>Sent:</b> Tuesday, February 20, 2018 1:48 PM<br>
<b>To:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@<wbr>heliontechnologies.com</a>><br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Time Zone Settings for Call handlers<u></u><u></u></span><p></p><div><div class="h5">
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">What's the issue exactly?<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">On Tue, Feb 20, 2018 at 10:59 AM Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@<wbr>heliontechnologies.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">Never had a client in Arizona before.. is there any non manual way to specify the time zone for a specific call handler?<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">We have UCCX, could I possibly run them through UCCX?<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Really don’t want to have to remember to change the schedule on one handler twice a year.
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#f3800b">Matthew Loraditch<u></u><u></u></span></b></p>
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