<div dir="ltr">Hence my question.  The solution seemed so simple that I was thinking I was miss understanding your problem.</div><br><div class="gmail_quote"><div dir="ltr">On Tue, Feb 20, 2018 at 1:37 PM Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">





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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Hah yep, that’s right there! Of course it would be. I felt sure I was missing something, but after years of work had just never encountered it!<u></u><u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"></span></b></p></div></div><div lang="EN-US" link="blue" vlink="purple"><div class="m_2421193166884421720WordSection1"><p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><div><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0"><tr><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0"><tr><td style="padding:0 10px 0 0"> </td><td align="left" style="padding:10px 0 10px 10px;vertical-align:middle"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0"><tr style="font-size:14.67px;color:#f3800b;font-style:normal;font-weight:700;white-space:nowrap"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif">Matthew Loraditch</td></tr><tr><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:14.67px;color:#808080;font-style:normal;font-weight:700;white-space:nowrap"><tr><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif">Sr. Network Engineer</td></tr></table></td></tr><tr><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0"><tr><td align="left" style="padding:10px 0 0;vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:14.67px;color:#808080;font-style:normal;font-weight:400;white-space:nowrap"><tr><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif"><span style="color:#f3800b">p:</span> <a href="tel:443.541.1518" id="m_2421193166884421720LPlnk689713" style="text-decoration:none;color:#808080" target="_blank"><strong style="font-weight:400">443.541.1518</strong></a></td></tr></table></td></tr></table></td></tr><tr><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:14.67px;color:#808080;font-style:normal;font-weight:400;white-space:nowrap"><tr><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif"><span style="color:#f3800b">w:</span> <a href="http://www.heliontechnologies.com/" id="m_2421193166884421720LPlnk689713" style="text-decoration:none;color:#808080" target="_blank"><strong style="font-weight:400">www.heliontechnologies.com</strong></a></td><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif"> | </td><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif"><span style="color:#f3800b">e:</span> <a href="mailto:MLoraditch@heliontechnologies.com" id="m_2421193166884421720LPlnk689713" style="text-decoration:none;color:#808080" target="_blank"><strong style="font-weight:400">MLoraditch@heliontechnologies.com</strong></a></td></tr></table></td></tr><tr><td align="left" style="vertical-align:middle"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;line-height:normal"><tr><td align="left" style="vertical-align:bottom"><img src="cid:image285832.png@420193CA.64F716B3" width="400" height="69" border="0" alt="" style="width:400px;min-width:400px;max-width:400px;height:69px;min-height:69px;max-height:69px;font-size:0"></td></tr></table></td></tr><tr><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0"><tr><td align="left" style="padding:10px 0 0;vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0"><tr><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0;line-height:normal"><tr><td align="center" style="padding:0 3px 0 0;vertical-align:top"><a href="https://facebook.com/heliontech" id="m_2421193166884421720LPlnk689713" style="text-decoration:none" target="_blank"><img src="cid:image835244.png@B9802C80.70990444" width="18" height="18" border="0" title="Facebook" alt="Facebook" style="width:18px;min-width:18px;max-width:18px;height:18px;min-height:18px;max-height:18px;font-size:12px"></a></td></tr></table></td><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0;line-height:normal"><tr><td align="center" style="padding:0 3px 0 0;vertical-align:top"><a href="https://twitter.com/heliontech" id="m_2421193166884421720LPlnk689713" style="text-decoration:none" target="_blank"><img src="cid:image031979.png@1D9E0C28.8D7A5C6F" width="18" height="18" border="0" title="Twitter" alt="Twitter" style="width:18px;min-width:18px;max-width:18px;height:18px;min-height:18px;max-height:18px;font-size:12px"></a></td></tr></table></td><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0;line-height:normal"><tr><td align="center" style="padding:0 3px 0 0;vertical-align:top"><a href="https://www.linkedin.com/company/helion-t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<b>Sent:</b> Tuesday, February 20, 2018 2:34 PM<br>
<b>To:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>><br>
<b>Cc:</b> Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>>; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a></span></p></div></div><div lang="EN-US" link="blue" vlink="purple"><div class="m_2421193166884421720WordSection1"><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><br>
<b>Subject:</b> Re: [cisco-voip] Time Zone Settings for Call handlers<u></u><u></u></span></p></div></div><div lang="EN-US" link="blue" vlink="purple"><div class="m_2421193166884421720WordSection1">
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<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif">Matthew, while I haven't personally tested this, I believe if you configure the Time Zone for the Call Handler to America/Phoenix, it should follow the daylight savings conventions used in that
 geography. If they don't use daylight savings there, then the schedule you set should always be correct without the need for manual intervention twice a year. Because you've unchecked "Use System Default Time Zone" which I assume you have set to something
 like America/New_York.<u></u><u></u></span></p>
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<p class="MsoNormal">On Tue, Feb 20, 2018 at 1:55 PM, Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Our Server is in Eastern Time, we have different call handlers for our Different Time Zone clients.
 Everyone else follows DST so when the server goes back or forward an hour it doesn’t matter. Arizona doesn’t do DST. Our offices close at 7 in each Time Zone, but relative to Arizona 7 is not always 7 since they don’t shift when everyone else does.</span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Unless what I’m looking for exists, each time change I will have to set reminders and change the Arizona
 Call Handler hours.</span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Make sense?</span><u></u><u></u></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#f3800b">Matthew Loraditch<u></u><u></u></span></b></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:gray">Sr. Network Engineer<u></u><u></u></span></b></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#f3800b">p:</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:gray"> <a href="tel:443.541.1518" id="m_2421193166884421720m_2880637667485436126LPlnk689713" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#f3800b">w:</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:gray"> <a href="http://www.heliontechnologies.com/" id="m_2421193166884421720m_2880637667485436126LPlnk689713" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">www.heliontechnologies.com</span></strong></a><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#f3800b">e:</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:gray"> <a href="mailto:MLoraditch@heliontechnologies.com" id="m_2421193166884421720m_2880637667485436126LPlnk689713" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@heliontechnologies.com</span></strong></a><u></u><u></u></span></p>
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<p class="MsoNormal"><b><span style="font-family:"remialcxesans",serif"> </span>From:</b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Anthony Holloway [mailto:<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>]
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<b>Sent:</b> Tuesday, February 20, 2018 1:48 PM<br>
<b>To:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>><br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Time Zone Settings for Call handlers</span><u></u><u></u></p>
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<p class="MsoNormal">What's the issue exactly?<u></u><u></u></p>
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<p class="MsoNormal">On Tue, Feb 20, 2018 at 10:59 AM Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">Never had a client in Arizona before.. is there any non manual way to specify the time zone for a specific call handler?<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">We have UCCX, could I possibly run them through UCCX?<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Really don’t want to have to remember to change the schedule on one handler twice a year.
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#f3800b">Matthew Loraditch</span></b><u></u><u></u></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:gray">Sr. Network Engineer</span></b><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#f3800b">p:</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:gray"> <a href="tel:443.541.1518" id="m_2421193166884421720m_2880637667485436126m_-8523835866845114943LPlnk689713" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a></span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#f3800b">w:</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:gray"> <a href="http://www.heliontechnologies.com/" id="m_2421193166884421720m_2880637667485436126m_-8523835866845114943LPlnk689713" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">www.heliontechnologies.com</span></strong></a></span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#f3800b">e:</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:gray"> <a href="mailto:MLoraditch@heliontechnologies.com" id="m_2421193166884421720m_2880637667485436126m_-8523835866845114943LPlnk689713" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@heliontechnologies.com</span></strong></a></span><u></u><u></u></p>
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<span style="font-size:1.0pt"><a href="https://facebook.com/heliontech" id="m_2421193166884421720m_2880637667485436126m_-8523835866845114943LPlnk689713" target="_blank"><span style="font-size:12.0pt;color:windowtext;text-decoration:none"><u></u><u></u></span></a></span></p>
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<span style="font-size:1.0pt"><a href="https://facebook.com/heliontech" id="m_2421193166884421720m_2880637667485436126m_-8523835866845114943LPlnk689713" target="_blank"><span style="color:windowtext;text-decoration:none"><span style="font-size:12.0pt"><u></u><u></u></span></span></a></span></p>
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