<div dir="ltr"><div class="gmail_default" style="font-family:tahoma,sans-serif">I had the same thing happen to me. It didn't happen for years, but eventually I began supporting a customer deployment where one Unity Connection cluster was providing service to customers in multiple time zones. That's when it forced me to figure out how to apply time zones to subscribers, subscriber templates, call handlers, etc. according to the needs of users in each supported locality.<br></div></div><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Feb 20, 2018 at 4:04 PM, Matthew Loraditch <span dir="ltr"><<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">





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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">After as many installs as I’ve done you’d think I’d have come across it, but nope! Single time-zone customers everywhere and for our own system we just set the
 hours based off of eastern. :P<u></u><u></u></span></p>
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<p class="MsoNormal"><span class=""><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"></span></b></span></p><div><table style="width:100%;font-size:0" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="vertical-align:top" align="left"><table style="font-size:0" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="padding:0 10px 0 0"> </td><td style="padding:10px 0 10px 10px;vertical-align:middle" align="left"><table style="width:100%;font-size:0" cellspacing="0" cellpadding="0" border="0"><tbody><tr style="font-size:14.67px;color:#f3800b;font-style:normal;font-weight:700;white-space:nowrap"><td style="vertical-align:top;font-family:Calibri,Arial,sans-serif" align="left">Matthew Loraditch</td></tr><tr><td style="vertical-align:top" align="left"><table style="font-size:14.67px;color:#808080;font-style:normal;font-weight:700;white-space:nowrap" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="vertical-align:top;font-family:Calibri,Arial,sans-serif" align="left">Sr. Network Engineer</td></tr></tbody></table></td></tr><tr><td style="vertical-align:top" align="left"><table style="font-size:0" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="padding:10px 0 0;vertical-align:top" align="left"><table style="font-size:14.67px;color:#808080;font-style:normal;font-weight:400;white-space:nowrap" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="vertical-align:top;font-family:Calibri,Arial,sans-serif" align="left"><span style="color:#f3800b">p:</span> <a href="tel:443.541.1518" id="m_-2185552856151561658LPlnk689713" style="text-decoration:none;color:#808080" target="_blank"><strong style="font-weight:400">443.541.1518</strong></a></td></tr></tbody></table></td></tr></tbody></table></td></tr><tr><td style="vertical-align:top" align="left"><table style="font-size:14.67px;color:#808080;font-style:normal;font-weight:400;white-space:nowrap" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="vertical-align:top;font-family:Calibri,Arial,sans-serif" align="left"><span style="color:#f3800b">w:</span> <a href="http://www.heliontechnologies.com/" id="m_-2185552856151561658LPlnk689713" style="text-decoration:none;color:#808080" target="_blank"><strong style="font-weight:400">www.heliontechnologies.com</strong></a></td><td style="vertical-align:top;font-family:Calibri,Arial,sans-serif" align="left"> | </td><td style="vertical-align:top;font-family:Calibri,Arial,sans-serif" align="left"><span style="color:#f3800b">e:</span> <a href="mailto:MLoraditch@heliontechnologies.com" id="m_-2185552856151561658LPlnk689713" style="text-decoration:none;color:#808080" target="_blank"><strong style="font-weight:400">MLoraditch@<wbr>heliontechnologies.com</strong></a></td></tr></tbody></table></td></tr><tr><td style="vertical-align:middle" align="left"><table style="font-size:0;line-height:normal" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="vertical-align:bottom" align="left"><img src="cid:image282474.png@4361894D.432C5DA8" alt="" style="width:400px;min-width:400px;max-width:400px;height:69px;min-height:69px;max-height:69px;font-size:0" width="400" border="0" height="69"></td></tr></tbody></table></td></tr><tr><td style="vertical-align:top" align="left"><table style="font-size:0" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="padding:10px 0 0;vertical-align:top" align="left"><table style="font-size:0" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="vertical-align:top" align="left"><table style="width:100%;font-size:0;line-height:normal" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="padding:0 3px 0 0;vertical-align:top" align="center"><a href="https://facebook.com/heliontech" id="m_-2185552856151561658LPlnk689713" style="text-decoration:none" target="_blank"><img src="cid:image417608.png@40383ADC.C20FD333" title="Facebook" alt="Facebook" style="width:18px;min-width:18px;max-width:18px;height:18px;min-height:18px;max-height:18px;font-size:12px" width="18" border="0" height="18"></a></td></tr></tbody></table></td><td style="vertical-align:top" align="left"><table style="width:100%;font-size:0;line-height:normal" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="padding:0 3px 0 0;vertical-align:top" align="center"><a href="https://twitter.com/heliontech" id="m_-2185552856151561658LPlnk689713" style="text-decoration:none" target="_blank"><img src="cid:image454868.png@6F662203.108BB027" title="Twitter" alt="Twitter" style="width:18px;min-width:18px;max-width:18px;height:18px;min-height:18px;max-height:18px;font-size:12px" width="18" border="0" height="18"></a></td></tr></tbody></table></td><td style="vertical-align:top" align="left"><table style="width:100%;font-size:0;line-height:normal" cellspacing="0" cellpadding="0" border="0"><tbody><tr><td style="padding:0 3px 0 0;vertical-align:top" align="center"><a href="https://www.linkedin.com/company/helion-technologies" id="m_-2185552856151561658LPlnk689713" style="text-decoration:none" target="_blank"><img src="cid:image156258.png@9351C1B3.00A86A1C" title="LinkedIn" alt="LinkedIn" style="width:18px;min-width:18px;max-width:18px;height:18px;min-height:18px;max-height:18px;font-size:12px" width="18" border="0" height="18"></a></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></div><b><span style="font-family:remialcxesans"> </span>From:</b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Anthony Holloway [mailto:<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@<wbr>gmail.com</a>]
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<b>Sent:</b> Tuesday, February 20, 2018 4:01 PM<br>
<b>To:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@<wbr>heliontechnologies.com</a>><br>
<b>Cc:</b> Dave Goodwin <<a href="mailto:dave.goodwin@december.net" target="_blank">dave.goodwin@december.net</a>>; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><div><div class="h5"><br>
<b>Subject:</b> Re: [cisco-voip] Time Zone Settings for Call handlers<u></u><u></u></div></div></span><p></p><div><div class="h5">
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Hence my question.  The solution seemed so simple that I was thinking I was miss understanding your problem.<u></u><u></u></p>
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<p class="MsoNormal">On Tue, Feb 20, 2018 at 1:37 PM Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@<wbr>heliontechnologies.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Hah yep, that’s right there! Of course it would be. I felt sure I was missing something, but after
 years of work had just never encountered it!</span><u></u><u></u></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#f3800b">Matthew Loraditch<u></u><u></u></span></b></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:gray">Sr. Network Engineer<u></u><u></u></span></b></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#f3800b">p:</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:gray"> <a href="tel:443.541.1518" id="m_-2185552856151561658m_2421193166884421720LPlnk689713" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a><u></u><u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"remialcxesans",serif"> </span></b><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">
 Dave Goodwin [mailto:<a href="mailto:dave.goodwin@december.net" target="_blank">dave.goodwin@december.<wbr>net</a>]
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<b>Sent:</b> Tuesday, February 20, 2018 2:34 PM<br>
<b>To:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@<wbr>heliontechnologies.com</a>><br>
<b>Cc:</b> Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.<wbr>com</a>>;
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a></span><u></u><u></u></p>
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<b>Subject:</b> Re: [cisco-voip] Time Zone Settings for Call handlers</span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma",sans-serif">Matthew, while I haven't personally tested this, I believe if you configure the Time Zone for the Call Handler to America/Phoenix,
 it should follow the daylight savings conventions used in that geography. If they don't use daylight savings there, then the schedule you set should always be correct without the need for manual intervention twice a year. Because you've unchecked "Use System
 Default Time Zone" which I assume you have set to something like America/New_York.</span><u></u><u></u></p>
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<p class="MsoNormal">On Tue, Feb 20, 2018 at 1:55 PM, Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@<wbr>heliontechnologies.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Our Server is in Eastern Time, we have different call handlers for our Different Time Zone clients.
 Everyone else follows DST so when the server goes back or forward an hour it doesn’t matter. Arizona doesn’t do DST. Our offices close at 7 in each Time Zone, but relative to Arizona 7 is not always 7 since they don’t shift when everyone else does.</span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Unless what I’m looking for exists, each time change I will have to set reminders and change the Arizona
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Make sense?</span><u></u><u></u></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#f3800b">Matthew Loraditch</span></b><u></u><u></u></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:gray">Sr. Network Engineer</span></b><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#f3800b">p:</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:gray"> <a href="tel:443.541.1518" id="m_-2185552856151561658m_2421193166884421720m_2880637667485436126LPlnk689713" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a></span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#f3800b">w:</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:gray"> <a href="http://www.heliontechnologies.com/" id="m_-2185552856151561658m_2421193166884421720m_2880637667485436126LPlnk689713" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">www.heliontechnologies.com</span></strong></a></span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:gray"> | </span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#f3800b">e:</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:gray"> <a href="mailto:MLoraditch@heliontechnologies.com" id="m_-2185552856151561658m_2421193166884421720m_2880637667485436126LPlnk689713" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@<wbr>heliontechnologies.com</span></strong></a></span><u></u><u></u></p>
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<span style="font-size:1.0pt"><a href="https://www.linkedin.com/company/helion-technologies" id="m_-2185552856151561658m_2421193166884421720m_2880637667485436126LPlnk689713" target="_blank"><span style="text-decoration:none"><img style="width:.1875in;height:.1875in" id="m_-2185552856151561658m_2421193166884421720_x005f_x0000_i1028" alt="LinkedIn" width="18" border="0" height="18"></span></a></span><u></u><u></u></p>
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<p class="MsoNormal"><b><span style="font-family:"remialcxesans",serif"> </span>From:</b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Anthony Holloway [mailto:<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@<wbr>gmail.com</a>]
<br>
<b>Sent:</b> Tuesday, February 20, 2018 1:48 PM<br>
<b>To:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@<wbr>heliontechnologies.com</a>><br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Time Zone Settings for Call handlers</span><u></u><u></u></p>
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<p class="MsoNormal">What's the issue exactly?<u></u><u></u></p>
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<p class="MsoNormal">On Tue, Feb 20, 2018 at 10:59 AM Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@<wbr>heliontechnologies.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">Never had a client in Arizona before.. is there any non manual way to specify the time zone for a specific call handler?<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">We have UCCX, could I possibly run them through UCCX?<u></u><u></u></p>
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<p class="MsoNormal">Really don’t want to have to remember to change the schedule on one handler twice a year.
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#f3800b">Matthew Loraditch</span></b><u></u><u></u></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:gray">Sr. Network Engineer</span></b><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#f3800b">p:</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:gray"> <a href="tel:443.541.1518" id="m_-2185552856151561658m_2421193166884421720m_2880637667485436126m_-8523835866845114943LPlnk689713" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a></span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#f3800b">w:</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:gray"> <a href="http://www.heliontechnologies.com/" id="m_-2185552856151561658m_2421193166884421720m_2880637667485436126m_-8523835866845114943LPlnk689713" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">www.heliontechnologies.com</span></strong></a></span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:gray"> | </span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#f3800b">e:</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:gray"> <a href="mailto:MLoraditch@heliontechnologies.com" id="m_-2185552856151561658m_2421193166884421720m_2880637667485436126m_-8523835866845114943LPlnk689713" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@<wbr>heliontechnologies.com</span></strong></a></span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-family:"remialcxesans",serif"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:windowtext;text-decoration:none"> </span></a></span><u></u><u></u></p>
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<p class="MsoNormal"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:windowtext;text-decoration:none">______________________________<wbr>_________________</span></a><u></u><u></u></p>
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______________________________<wbr>_________________<br>
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