<div dir="ltr">Thanks guys, that's sorted me out now, ran that command and I could see that the certificate could not be verified so I uploaded the root certs again directly to the IMP tomcat-trust and all is good now. They were previously uploaded via the CUCM.<div><br></div></div><div class="gmail_extra"><br><div class="gmail_quote">On 9 March 2018 at 01:10, Daniel <span dir="ltr"><<a href="mailto:daniel@ohnesorge.me" target="_blank">daniel@ohnesorge.me</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
  
    
  
  <div text="#000000" bgcolor="#FFFFFF">
    <p>That works great!</p>
    <p>So Nick, run the command 'file tail activelog
      tomcat/logs/cupadmin/log4j recent' and then visit the Cluster
      Topology page.<br>
    </p><div><div class="h5">
    <br>
    <div class="m_1587854324223450771moz-cite-prefix">On 9/3/18 11:40 am, Anthony Holloway
      wrote:<br>
    </div>
    <blockquote type="cite">
      <div dir="auto">Actually, just put "recent" at the end of your
        tail command. </div>
      <div class="gmail_extra"><br>
        <div class="gmail_quote">On Mar 8, 2018 4:35 PM, "Daniel" <<a href="mailto:daniel@ohnesorge.me" target="_blank">daniel@ohnesorge.me</a>>
          wrote:<br type="attribution">
          <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
            <div text="#000000" bgcolor="#FFFFFF">
              <p>You will get a good understanding of whats happening by
                running the command 'file list activelog
                tomcat/logs/cupadmin/log4j date detail' and then 'file
                tail activelog tomcat/logs/cupadmin/log4j/cup<wbr>adminXXXXX.log'
                where cupadminXXXXX.log is the latest file from the
                first output. Then visiting the page where you see
                Unknown and you should see some certificate related
                errors. <br>
              </p>
              <br>
              <div class="m_1587854324223450771m_-4286726013591042183moz-cite-prefix">On
                9/3/18 9:25 am, Nick via cisco-voip wrote:<br>
              </div>
              <blockquote type="cite">
                <div dir="ltr"> <span style="color:rgb(34,34,34);font-family:arial,sans-serif;font-size:12.8px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline">Hi
                    Anthony, forgot to mention it yes, cup-xmpp was also
                    added at the same time.</span> <br>
                </div>
                <div class="gmail_extra"><br>
                  <div class="gmail_quote">On 8 March 2018 at 18:48,
                    Anthony Holloway <span dir="ltr"><<a href="mailto:avholloway+cisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.c<wbr>om</a>></span>
                    wrote:<br>
                    <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
                      <div dir="ltr">You didn't mention it, so maybe you
                        forgot to also do the IM&P cup-xmpp cert in
                        additional to Tomcat?<br>
                        <br>
                        <div class="gmail_quote">
                          <div>
                            <div class="m_1587854324223450771m_-4286726013591042183h5">
                              <div dir="ltr">On Thu, Mar 8, 2018 at
                                12:17 PM Nick via cisco-voip <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>>
                                wrote:<br>
                              </div>
                            </div>
                          </div>
                          <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
                            <div>
                              <div class="m_1587854324223450771m_-4286726013591042183h5">
                                <div dir="ltr">Just completed a new
                                  build of CUCM and IM&P to 11.5.1
                                  SU4, I then generated Multi SAN Tomcat
                                  certs and applied these to the servers
                                  which are working fine when I browse
                                  to any of the nodes.
                                  <div><br>
                                  </div>
                                  <div>Since applying the certs the the
                                    nodes under the DefaultSubCluster on
                                    the presence Topology page are
                                    showing with red crosses and the
                                    services for each node are showing
                                    as Unknown.</div>
                                  <div><br>
                                  </div>
                                  <div>The Presence Redundancy group in
                                    CUCM is showing as both nodes in
                                    normal state and IM&P is working
                                    correctly.</div>
                                  <div><br>
                                  </div>
                                  <div>The system troubleshooter is
                                    reporting </div>
                                  <div><br>
                                  </div>
                                  <div>Could not determine the status of
                                    the Cisco IM and Presence Data
                                    monitor Service on the following
                                    nodes and XCP Troubleshooter shows</div>
                                  <div><br>
                                  </div>
                                  <div>The Cisco XCP Connection Manager
                                    and Cisco XCP Authentication Service
                                    is currently down but both of the
                                    services are started up.</div>
                                  <div><br>
                                  </div>
                                  <div>All is working as expected so is
                                    cosmetic but needs resolving.</div>
                                  <div><br>
                                  </div>
                                  <div>Anyone had similar issues after
                                    applying CA signed certs?</div>
                                  <div><br>
                                  </div>
                                  <div>Regards</div>
                                  <div><br>
                                  </div>
                                  <div>Nick </div>
                                </div>
                              </div>
                            </div>
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