<div dir="ltr"><div>So, the solution I provided was not to set the standard for optimal design, but rather to correct the poster I was replying to, who claimed/asked that the caller would hear ringing.<br></div><div><br></div><div>I do think that the async Trigger Application step is a better solution, albeit it can get a little complex.</div><div><br></div><div>A different way to avoid multiple people triggering the alert feature, is to check for PIQ, and if == 1, then do it, else don't. This way, only the first person in line gets the job of "ringing the bell."</div></div><br><div class="gmail_quote"><div dir="ltr">On Thu, Mar 22, 2018 at 12:20 PM Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal">So I’m building it based off the notes from robluechtefeld here:
<a href="https://supportforums.cisco.com/t5/contact-center/light-if-call-in-queue/td-p/1096986" target="_blank">
https://supportforums.cisco.com/t5/contact-center/light-if-call-in-queue/td-p/1096986</a><u></u><u></u></p>
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<p class="MsoNormal">Anthony does actually present a different way to do it in this (nearly 10 year old!!) thread, but I’m trying to not add any more complexity to my main script and they want the light on continuously so doing it separately seems to handle
that better and limits who is calling the light to one application, rather than constant attempts to call from every call that comes in.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><b></b></p></div></div><div lang="EN-US" link="blue" vlink="purple"><div class="m_8783752065413531146WordSection1"><p class="MsoNormal"><b><div><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0"><tr><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0"><tr><td style="padding:0 10px 0 0"> </td><td align="left" style="padding:10px 0 10px 10px;vertical-align:middle"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0"><tr style="font-size:14.67px;color:#f3800b;font-style:normal;font-weight:700;white-space:nowrap"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif">Matthew Loraditch<span style="font-family:remialcxesans"></span></td></tr><tr><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:14.67px;color:#808080;font-style:normal;font-weight:700;white-space:nowrap"><tr><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif">Sr. Network Engineer</td></tr></table></td></tr><tr><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0"><tr><td align="left" style="padding:10px 0 0;vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:14.67px;color:#808080;font-style:normal;font-weight:400;white-space:nowrap"><tr><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif"><span style="color:#f3800b">p:</span> <a href="tel:443.541.1518" id="m_8783752065413531146LPlnk689713" style="text-decoration:none;color:#808080" target="_blank"><strong style="font-weight:400">443.541.1518</strong></a></td></tr></table></td></tr></table></td></tr><tr><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" 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border="0" style="width:100%;font-size:0;line-height:normal"><tr><td align="center" style="padding:0 3px 0 0;vertical-align:top"><a href="https://www.linkedin.com/company/helion-technologies" id="m_8783752065413531146LPlnk689713" style="text-decoration:none" target="_blank"><img src="cid:image493800.png@3C216207.79EC15F3" width="18" height="18" border="0" title="LinkedIn" alt="LinkedIn" style="width:18px;min-width:18px;max-width:18px;height:18px;min-height:18px;max-height:18px;font-size:12px"></a></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table></div></b></p></div></div><div lang="EN-US" link="blue" vlink="purple"><div class="m_8783752065413531146WordSection1"><p class="MsoNormal"><b>From:</b> <a href="mailto:bmeade90@gmail.com" target="_blank">bmeade90@gmail.com</a> <<a href="mailto:bmeade90@gmail.com" target="_blank">bmeade90@gmail.com</a>> <b>On Behalf Of
</b>Brian Meade<br>
<b>Sent:</b> Thursday, March 22, 2018 1:13 PM<br>
<b>To:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>><br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>; Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>><br>
<b>Subject:</b> Re: [cisco-voip] Check on calls in queue for a team?<u></u><u></u></p></div></div><div lang="EN-US" link="blue" vlink="purple"><div class="m_8783752065413531146WordSection1">
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Probably just use a place call as the first step in the Queued branch. I think Anthony once said he's got a script that does something like this.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">On Thu, Mar 22, 2018 at 12:20 PM, Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">I'm setting up that light system I’ve talked about and the managers wants their lights to come on if any queue assigned to a team has calls waiting. I can't think of any way to
do that but iterate through every queue in a very long nested if of get reporting statistics steps and anytime we add a queue I will have to modify the script...<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">One team has 22 queues assigned…<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">If anyone has a better idea, I'd love to hear it!<u></u><u></u></p>
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<p class="MsoNormal"><b><span style="color:#f3800b">Matthew Loraditch</span></b><b><span style="font-family:remialcxesans;color:#f3800b"></span><span style="color:#f3800b"><u></u><u></u></span></b></p>
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<p class="MsoNormal"><b><span style="color:gray">Sr. Network Engineer<u></u><u></u></span></b></p>
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<p class="MsoNormal"><span style="color:#f3800b">p:</span><span style="color:gray"> <a href="tel:443.541.1518" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:#f3800b">w:</span><span style="color:gray"> <a href="http://www.heliontechnologies.com/" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">www.heliontechnologies.com</span></strong></a><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:gray"> | <u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:#f3800b">e:</span><span style="color:gray"> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@heliontechnologies.com</span></strong></a><u></u><u></u></span></p>
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