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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Well my biggest problem is I’ve never done it and have no idea how to do it. I see some stuff here:
<a href="https://supportforums.cisco.com/t5/contact-center/uccx-custom-classes-arraylist-usage/td-p/2633938">
https://supportforums.cisco.com/t5/contact-center/uccx-custom-classes-arraylist-usage/td-p/2633938</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">That I sort of get..<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">But the Call Center manager just brilliantly decided he only wants things lit if 3 or more calls exist for the team (which actually makes more sense from a usage
 standpoint). I feel like this may make the hashmap idea non workable?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><div style="mso-line-height-rule:exactly;-webkit-text-size-adjust:100%;"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0;"><tr><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;"><tr><td style="padding:0 10px 0 0;"> </td><td align="left" style="padding:10px 0 10px 10px;vertical-align:middle;"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0;"><tr style="font-size:14.67px;color:#F3800B;font-style:normal;font-weight:700;white-space:nowrap;"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;">Matthew Loraditch<span style="font-family:remialcxesans;">​</span></td></tr><tr><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:14.67px;color:#808080;font-style:normal;font-weight:700;white-space:nowrap;"><tr><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;">Sr. Network Engineer</td></tr></table></td></tr><tr><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;"><tr><td align="left" style="padding:10px 0 0;vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:14.67px;color:#808080;font-style:normal;font-weight:400;white-space:nowrap;"><tr><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;"><span style="color:#F3800B;">p:</span> <a href="tel:443.541.1518" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#808080;"><strong style="font-weight:400;">443.541.1518</strong></a></td></tr></table></td></tr></table></td></tr><tr><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:14.67px;color:#808080;font-style:normal;font-weight:400;white-space:nowrap;"><tr><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;"><span style="color:#F3800B;">w:</span> <a href="http://www.heliontechnologies.com/" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#808080;"><strong style="font-weight:400;">www.heliontechnologies.com</strong></a></td><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;"> | </td><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif;"><span style="color:#F3800B;">e:</span> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#808080;"><strong style="font-weight:400;">MLoraditch@heliontechnologies.com</strong></a></td></tr></table></td></tr><tr><td align="left" style="vertical-align:middle;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;line-height:normal;"><tr><td align="left" style="vertical-align:bottom;"><img src="cid:image250479.png@CCC0B84C.D3E92D66" width="400" height="68" border="0" alt="" style="width:400px;min-width:400px;max-width:400px;height:68px;min-height:68px;max-height:68px;font-size:0;" /></td></tr><tr><td align="left" style="vertical-align:top;"><img src="cid:image266493.png@4DD2CAEA.E2F624D7" border="0" alt="" style="font-size:0;" /></td></tr></table></td></tr><tr><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;"><tr><td align="left" style="padding:10px 0 0;vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;"><tr><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0;line-height:normal;"><tr><td align="center" style="padding:0 3px 0 0;vertical-align:top;"><a href="https://facebook.com/heliontech" target="_blank" id="LPlnk689713" style="text-decoration:none;"><img src="cid:image002371.png@F12B975A.FCEE3810" width="18" height="18" border="0" title="Facebook" alt="Facebook" style="width:18px;min-width:18px;max-width:18px;height:18px;min-height:18px;max-height:18px;font-size:12px;" /></a></td></tr></table></td><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0;line-height:normal;"><tr><td align="center" style="padding:0 3px 0 0;vertical-align:top;"><a href="https://twitter.com/heliontech" target="_blank" id="LPlnk689713" style="text-decoration:none;"><img src="cid:image295116.png@E47B1C90.49084ED8" width="18" height="18" border="0" title="Twitter" alt="Twitter" style="width:18px;min-width:18px;max-width:18px;height:18px;min-height:18px;max-height:18px;font-size:12px;" /></a></td></tr></table></td><td align="left" style="vertical-align:top;"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0;line-height:normal;"><tr><td align="center" style="padding:0 3px 0 0;vertical-align:top;"><a href="https://www.linkedin.com/company/helion-technologies" target="_blank" id="LPlnk689713" style="text-decoration:none;"><img src="cid:image728692.png@0A4B05BA.2E76859B" width="18" height="18" border="0" title="LinkedIn" alt="LinkedIn" style="width:18px;min-width:18px;max-width:18px;height:18px;min-height:18px;max-height:18px;font-size:12px;" /></a></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table></div>From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Anthony Holloway <avholloway+cisco-voip@gmail.com>
<br>
<b>Sent:</b> Friday, March 23, 2018 10:43 AM<br>
<b>To:</b> Matthew Loraditch <MLoraditch@heliontechnologies.com><br>
<b>Cc:</b> Bill Talley <btalley@gmail.com>; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Check on calls in queue for a team?<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">You may not like this solution, but I think you could just use a HashMap to map your CSQs to Teams, and then another HasMap to map your Teams to Light Directory Numbers.  Then use global sessions to track if a light is currently being lit
 for a team or not.  Limit your checking to PIQ === 1 and that should be pretty efficient and easy to administer....which is relative.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Thu, Mar 22, 2018 at 2:53 PM Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">The light needs to be on if ANY queue for the team has a call in it.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">We have around 40 queues. One team has 22 CSQs assigned.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">So my logic was call the app once we have a call form the main script, ring the light, hang up and then check all the queues once any queue has contacts waiting > 0, call and begin
 again. I can’t keep the call ongoing as I have no way to break in and terminate it.
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">So it’s if CSQ1 has calls, call light if not check CSQ2 and so on.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Am I being crazy?<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#F3800B">Matthew Loraditch</span></b><b><span style="font-size:11.0pt;font-family:"remialcxesans",serif;color:#F3800B">​</span></b><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#F3800B"><o:p></o:p></span></b></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:gray">Sr. Network Engineer<o:p></o:p></span></b></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#F3800B">p:</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:gray"> <a href="tel:443.541.1518" target="_blank" id="m_4896338748490447059LPlnk689713"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#F3800B">w:</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:gray"> <a href="http://www.heliontechnologies.com/" target="_blank" id="m_4896338748490447059LPlnk689713"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">www.heliontechnologies.com</span></strong></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:gray"> | <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#F3800B">e:</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:gray"> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank" id="m_4896338748490447059LPlnk689713"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@heliontechnologies.com</span></strong></a><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>From:</b> Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>>
<br>
<b>Sent:</b> Thursday, March 22, 2018 3:50 PM<br>
<b>To:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>><br>
<b>Cc:</b> Bill Talley <<a href="mailto:btalley@gmail.com" target="_blank">btalley@gmail.com</a>>;
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><o:p></o:p></p>
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<b>Subject:</b> Re: [cisco-voip] Check on calls in queue for a team?<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Why so many conditionals?<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">If you're simply trying to map a CSQ name to an Extension to call, you could use a HashMap.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Link for example usage of HashMap<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="https://supportforums.cisco.com/t5/contact-center/route-customer-call-to-a-specific-agent-based-on-calling-number/td-p/2176574" target="_blank">https://supportforums.cisco.com/t5/contact-center/route-customer-call-to-a-specific-agent-based-on-calling-number/td-p/2176574</a><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Thu, Mar 22, 2018 at 1:45 PM Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">It’s a sip phone, it lights on a ring or on a call.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I managed to program the nearly 40 nested ifs (broken up into 3 copies of the script) in about 30 minutes. So I guess I’m done for now in that respect. If I could make it more programmatic
 I might. I’ve done no API work, so not sure if that would work or not or be any easier.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="color:#F3800B">Matthew Loraditch</span></b><b><span style="font-family:"remialcxesans",serif;color:#F3800B">​</span></b><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="color:gray">Sr. Network Engineer</span></b><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#F3800B">p:</span><span style="color:gray"> <a href="tel:443.541.1518" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a></span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#F3800B">w:</span><span style="color:gray"> <a href="http://www.heliontechnologies.com/" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">www.heliontechnologies.com</span></strong></a></span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#F3800B">e:</span><span style="color:gray"> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@heliontechnologies.com</span></strong></a></span><o:p></o:p></p>
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<span style="font-size:1.0pt"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:windowtext;text-decoration:none"><span style="font-size:12.0pt"><o:p></o:p></span></span></a></span></p>
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<span style="font-size:1.0pt"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:windowtext;text-decoration:none"><span style="font-size:12.0pt"><o:p></o:p></span></span></a></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><a href="https://facebook.com/heliontech" target="_blank"><span style="color:windowtext;text-decoration:none">From:</span><span style="color:windowtext;font-weight:normal;text-decoration:none">
 Bill Talley <<u><span style="color:blue">btalley@gmail.com</span></u>> <br>
</span><span style="color:windowtext;text-decoration:none">Sent:</span><span style="color:windowtext;font-weight:normal;text-decoration:none"> Thursday, March 22, 2018 2:22 PM<o:p></o:p></span></a></b></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:windowtext;text-decoration:none"><br>
<b>To:</b> Matthew Loraditch <<u><span style="color:blue">MLoraditch@heliontechnologies.com</span></u>><br>
<b>Cc:</b> <u><span style="color:blue">cisco-voip@puck.nether.net</span></u><br>
<b>Subject:</b> Re: [cisco-voip] Check on calls in queue for a team?<o:p></o:p></span></a></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:windowtext;text-decoration:none"> <o:p></o:p></span></a></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:windowtext;text-decoration:none">I’m behind all of the emails but am curious about how the light gets
 triggered.  Is it a SIP device registered to CUCM or how does that work?    What version of CCX are you running?<o:p></o:p></span></a></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:windowtext;text-decoration:none">I’m wondering if you could do a REST call to the CCX database for contacts
 waiting and parse the XML?  Might be easier to capture the data that way?<o:p></o:p></span></a></p>
<div id="m_4896338748490447059m_386132041714286559AppleMailSignature">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:windowtext;text-decoration:none">Sent from a mobile device with very tiny touchscreen input keys. Please
 excude my typtos.<o:p></o:p></span></a></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:windowtext;text-decoration:none"><br>
On Mar 22, 2018, at 11:20 AM, Matthew Loraditch <<u><span style="color:blue">MLoraditch@heliontechnologies.com</span></u>> wrote:<o:p></o:p></span></a></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:windowtext;text-decoration:none">I'm setting up that light system I’ve talked about and the managers
 wants their lights to come on if any queue assigned to a team has calls waiting. I can't think of any way to do that but iterate through every queue in a very long nested if of get reporting statistics steps and anytime we add a queue I will have to modify
 the script...<o:p></o:p></span></a></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:windowtext;text-decoration:none"> <o:p></o:p></span></a></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:windowtext;text-decoration:none">One team has 22 queues assigned…<o:p></o:p></span></a></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:windowtext;text-decoration:none"> <o:p></o:p></span></a></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:windowtext;text-decoration:none">If anyone has a better idea, I'd love to hear it!<o:p></o:p></span></a></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="color:#F3800B"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:#F3800B;text-decoration:none">Matthew Loraditch</span><span style="font-family:"remialcxesans",serif;color:#F3800B;text-decoration:none">​</span><span style="color:windowtext;font-weight:normal;text-decoration:none"><o:p></o:p></span></a></span></b></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#F3800B"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:#F3800B;text-decoration:none">p:</span><span style="color:gray;text-decoration:none"> <strong><span style="font-family:"Calibri",sans-serif;font-weight:normal">443.541.1518</span></strong></span><span style="color:windowtext;text-decoration:none"><o:p></o:p></span></a></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#F3800B"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:#F3800B;text-decoration:none">e:</span><span style="color:gray;text-decoration:none"> <strong><span style="font-family:"Calibri",sans-serif;font-weight:normal">MLoraditch@heliontechnologies.com</span></strong></span><span style="color:windowtext;text-decoration:none"><o:p></o:p></span></a></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:1.0pt"><a href="https://facebook.com/heliontech" target="_blank"><span style="font-size:12.0pt;color:windowtext;text-decoration:none"><o:p></o:p></span></a></span></p>
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<span style="font-size:1.0pt"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:windowtext;text-decoration:none"><span style="font-size:12.0pt"><o:p></o:p></span></span></a></span></p>
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<span style="font-size:1.0pt"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:windowtext;text-decoration:none"><span style="color:blue"><image374618.png></span></span><span style="font-size:12.0pt;color:windowtext;text-decoration:none"><o:p></o:p></span></a></span></p>
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<span style="font-size:1.0pt"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:windowtext;text-decoration:none"><span style="font-size:12.0pt"><o:p></o:p></span></span></a></span></p>
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<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:windowtext;text-decoration:none">_______________________________________________<br>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:windowtext;text-decoration:none">_______________________________________________<br>
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