<div dir="ltr"><div>First, this is 6 of one, half dozen of the other.</div><div><br></div><div>Second, let's agree that with the If statement, and likely any solution, there is a race condition, such that by the time you're pulling and checking the 22nd CSQ metric, volumes could have changed in the other 21 CSQs, so you may decide to light the light incorrectly.</div><div><br></div>Ok, so with that out of the way, perhaps you could still use the hashmap and global sessions, but then you track one more metric which is and increment/decrement of calls in queue for each team.  Yes, the reading, manipulating, and storing of that metric could result in a race condition, but no worse than what you're already doing.<div><div><br></div></div></div><br><div class="gmail_quote"><div dir="ltr">On Fri, Mar 23, 2018 at 10:21 AM Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">





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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Well my biggest problem is I’ve never done it and have no idea how to do it. I see some stuff here:
<a href="https://supportforums.cisco.com/t5/contact-center/uccx-custom-classes-arraylist-usage/td-p/2633938" target="_blank">
https://supportforums.cisco.com/t5/contact-center/uccx-custom-classes-arraylist-usage/td-p/2633938</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">That I sort of get..<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">But the Call Center manager just brilliantly decided he only wants things lit if 3 or more calls exist for the team (which actually makes more sense from a usage
 standpoint). I feel like this may make the hashmap idea non workable?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
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<p class="MsoNormal"></p></div></div><div lang="EN-US" link="blue" vlink="purple"><div class="m_1726745255410982755WordSection1"><p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><div><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0"><tr><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0"><tr><td style="padding:0 10px 0 0"> </td><td align="left" style="padding:10px 0 10px 10px;vertical-align:middle"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0"><tr style="font-size:14.67px;color:#f3800b;font-style:normal;font-weight:700;white-space:nowrap"><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif">Matthew Loraditch<span style="font-family:remialcxesans">​</span></td></tr><tr><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:14.67px;color:#808080;font-style:normal;font-weight:700;white-space:nowrap"><tr><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif">Sr. Network Engineer</td></tr></table></td></tr><tr><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0"><tr><td align="left" style="padding:10px 0 0;vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:14.67px;color:#808080;font-style:normal;font-weight:400;white-space:nowrap"><tr><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif"><span style="color:#f3800b">p:</span> <a href="tel:443.541.1518" id="m_1726745255410982755LPlnk689713" style="text-decoration:none;color:#808080" target="_blank"><strong style="font-weight:400">443.541.1518</strong></a></td></tr></table></td></tr></table></td></tr><tr><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:14.67px;color:#808080;font-style:normal;font-weight:400;white-space:nowrap"><tr><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif"><span style="color:#f3800b">w:</span> <a href="http://www.heliontechnologies.com/" id="m_1726745255410982755LPlnk689713" style="text-decoration:none;color:#808080" target="_blank"><strong style="font-weight:400">www.heliontechnologies.com</strong></a></td><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif"> | </td><td align="left" style="vertical-align:top;font-family:Calibri,Arial,sans-serif"><span style="color:#f3800b">e:</span> <a href="mailto:MLoraditch@heliontechnologies.com" id="m_1726745255410982755LPlnk689713" style="text-decoration:none;color:#808080" target="_blank"><strong style="font-weight:400">MLoraditch@heliontechnologies.com</strong></a></td></tr></table></td></tr><tr><td align="left" style="vertical-align:middle"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;line-height:normal"><tr><td align="left" style="vertical-align:bottom"><img src="cid:image250479.png@CCC0B84C.D3E92D66" width="400" height="68" border="0" alt="" style="width:400px;min-width:400px;max-width:400px;height:68px;min-height:68px;max-height:68px;font-size:0"></td></tr><tr><td align="left" style="vertical-align:top"><img src="cid:image266493.png@4DD2CAEA.E2F624D7" border="0" alt="" style="font-size:0"></td></tr></table></td></tr><tr><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0"><tr><td align="left" style="padding:10px 0 0;vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0"><tr><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0;line-height:normal"><tr><td align="center" style="padding:0 3px 0 0;vertical-align:top"><a href="https://facebook.com/heliontech" id="m_1726745255410982755LPlnk689713" style="text-decoration:none" target="_blank"><img src="cid:image002371.png@F12B975A.FCEE3810" width="18" height="18" border="0" title="Facebook" alt="Facebook" style="width:18px;min-width:18px;max-width:18px;height:18px;min-height:18px;max-height:18px;font-size:12px"></a></td></tr></table></td><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0;line-height:normal"><tr><td align="center" style="padding:0 3px 0 0;vertical-align:top"><a href="https://twitter.com/heliontech" id="m_1726745255410982755LPlnk689713" style="text-decoration:none" target="_blank"><img src="cid:image295116.png@E47B1C90.49084ED8" width="18" height="18" border="0" title="Twitter" alt="Twitter" style="width:18px;min-width:18px;max-width:18px;height:18px;min-height:18px;max-height:18px;font-size:12px"></a></td></tr></table></td><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="width:100%;font-size:0;line-height:normal"><tr><td align="center" style="padding:0 3px 0 0;vertical-align:top"><a href="https://www.linkedin.com/company/helion-technologies" id="m_1726745255410982755LPlnk689713" style="text-decoration:none" target="_blank"><img src="cid:image728692.png@0A4B05BA.2E76859B" width="18" height="18" border="0" title="LinkedIn" alt="LinkedIn" style="width:18px;min-width:18px;max-width:18px;height:18px;min-height:18px;max-height:18px;font-size:12px"></a></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table></div>From:</span></b></p></div></div><div lang="EN-US" link="blue" vlink="purple"><div class="m_1726745255410982755WordSection1"><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>>
<br>
<b>Sent:</b> Friday, March 23, 2018 10:43 AM</span></p></div></div><div lang="EN-US" link="blue" vlink="purple"><div class="m_1726745255410982755WordSection1"><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><br>
<b>To:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>><br>
<b>Cc:</b> Bill Talley <<a href="mailto:btalley@gmail.com" target="_blank">btalley@gmail.com</a>>; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Check on calls in queue for a team?<u></u><u></u></span></p></div></div><div lang="EN-US" link="blue" vlink="purple"><div class="m_1726745255410982755WordSection1">
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">You may not like this solution, but I think you could just use a HashMap to map your CSQs to Teams, and then another HasMap to map your Teams to Light Directory Numbers.  Then use global sessions to track if a light is currently being lit
 for a team or not.  Limit your checking to PIQ === 1 and that should be pretty efficient and easy to administer....which is relative.<u></u><u></u></p>
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<p class="MsoNormal">On Thu, Mar 22, 2018 at 2:53 PM Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">The light needs to be on if ANY queue for the team has a call in it.<u></u><u></u></p>
<p class="MsoNormal">We have around 40 queues. One team has 22 CSQs assigned.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">So my logic was call the app once we have a call form the main script, ring the light, hang up and then check all the queues once any queue has contacts waiting > 0, call and begin
 again. I can’t keep the call ongoing as I have no way to break in and terminate it.
<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">So it’s if CSQ1 has calls, call light if not check CSQ2 and so on.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Am I being crazy?<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#f3800b">Matthew Loraditch</span></b><b><span style="font-size:11.0pt;font-family:"remialcxesans",serif;color:#f3800b">​</span></b><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#f3800b"><u></u><u></u></span></b></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:gray">Sr. Network Engineer<u></u><u></u></span></b></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#f3800b">p:</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:gray"> <a href="tel:443.541.1518" id="m_1726745255410982755m_4896338748490447059LPlnk689713" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#f3800b">w:</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:gray"> <a href="http://www.heliontechnologies.com/" id="m_1726745255410982755m_4896338748490447059LPlnk689713" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">www.heliontechnologies.com</span></strong></a><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:gray"> | <u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#f3800b">e:</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:gray"> <a href="mailto:MLoraditch@heliontechnologies.com" id="m_1726745255410982755m_4896338748490447059LPlnk689713" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@heliontechnologies.com</span></strong></a><u></u><u></u></span></p>
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<p class="MsoNormal"><b>From:</b> Anthony Holloway <<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>>
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<b>Sent:</b> Thursday, March 22, 2018 3:50 PM<br>
<b>To:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>><br>
<b>Cc:</b> Bill Talley <<a href="mailto:btalley@gmail.com" target="_blank">btalley@gmail.com</a>>;
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><u></u><u></u></p>
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<b>Subject:</b> Re: [cisco-voip] Check on calls in queue for a team?<u></u><u></u></p>
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<p class="MsoNormal">Why so many conditionals?<u></u><u></u></p>
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<p class="MsoNormal">If you're simply trying to map a CSQ name to an Extension to call, you could use a HashMap.<u></u><u></u></p>
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<p class="MsoNormal">Link for example usage of HashMap<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal"><a href="https://supportforums.cisco.com/t5/contact-center/route-customer-call-to-a-specific-agent-based-on-calling-number/td-p/2176574" target="_blank">https://supportforums.cisco.com/t5/contact-center/route-customer-call-to-a-specific-agent-based-on-calling-number/td-p/2176574</a><u></u><u></u></p>
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<p class="MsoNormal">On Thu, Mar 22, 2018 at 1:45 PM Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">It’s a sip phone, it lights on a ring or on a call.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">I managed to program the nearly 40 nested ifs (broken up into 3 copies of the script) in about 30 minutes. So I guess I’m done for now in that respect. If I could make it more programmatic
 I might. I’ve done no API work, so not sure if that would work or not or be any easier.<u></u><u></u></p>
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<p class="MsoNormal"><b><span style="color:#f3800b">Matthew Loraditch</span></b><b><span style="font-family:"remialcxesans",serif;color:#f3800b">​</span></b><u></u><u></u></p>
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<p class="MsoNormal"><span style="color:#f3800b">p:</span><span style="color:gray"> <a href="tel:443.541.1518" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">443.541.1518</span></strong></a></span><u></u><u></u></p>
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<p class="MsoNormal"><span style="color:#f3800b">w:</span><span style="color:gray"> <a href="http://www.heliontechnologies.com/" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">www.heliontechnologies.com</span></strong></a></span><u></u><u></u></p>
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<p class="MsoNormal"><span style="color:gray"> | </span><u></u><u></u></p>
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<p class="MsoNormal"><span style="color:#f3800b">e:</span><span style="color:gray"> <a href="mailto:MLoraditch@heliontechnologies.com" target="_blank"><strong><span style="font-family:"Calibri",sans-serif;color:gray;font-weight:normal;text-decoration:none">MLoraditch@heliontechnologies.com</span></strong></a></span><u></u><u></u></p>
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<span style="font-size:1.0pt"><a href="https://facebook.com/heliontech" target="_blank"><span style="font-size:12.0pt;color:windowtext;text-decoration:none"><u></u><u></u></span></a></span></p>
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<span style="font-size:1.0pt"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:windowtext;text-decoration:none"><span style="font-size:12.0pt"><u></u><u></u></span></span></a></span></p>
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</div></div></div></div></blockquote></div></div></div></blockquote></div></div></div><div lang="EN-US" link="blue" vlink="purple"><div class="m_1726745255410982755WordSection1"><div><blockquote style="border:none;border-left:solid #cccccc 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in"><div><div><div><blockquote style="border:none;border-left:solid #cccccc 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt"><div><div><div><div><div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><a href="https://facebook.com/heliontech" target="_blank"><span style="color:windowtext;text-decoration:none">From:</span><span style="color:windowtext;font-weight:normal;text-decoration:none">
 Bill Talley <<u><span style="color:blue">btalley@gmail.com</span></u>> <br>
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<p class="MsoNormal"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:windowtext;text-decoration:none"><br>
<b>To:</b> Matthew Loraditch <<u><span style="color:blue">MLoraditch@heliontechnologies.com</span></u>><br>
<b>Cc:</b> <u><span style="color:blue">cisco-voip@puck.nether.net</span></u><br>
<b>Subject:</b> Re: [cisco-voip] Check on calls in queue for a team?<u></u><u></u></span></a></p>
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<p class="MsoNormal"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:windowtext;text-decoration:none"> <u></u><u></u></span></a></p>
<p class="MsoNormal"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:windowtext;text-decoration:none">I’m behind all of the emails but am curious about how the light gets
 triggered.  Is it a SIP device registered to CUCM or how does that work?    What version of CCX are you running?<u></u><u></u></span></a></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:windowtext;text-decoration:none">I’m wondering if you could do a REST call to the CCX database for contacts
 waiting and parse the XML?  Might be easier to capture the data that way?<u></u><u></u></span></a></p>
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<p class="MsoNormal"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:windowtext;text-decoration:none">Sent from a mobile device with very tiny touchscreen input keys. Please
 excude my typtos.<u></u><u></u></span></a></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:windowtext;text-decoration:none"><br>
On Mar 22, 2018, at 11:20 AM, Matthew Loraditch <<u><span style="color:blue">MLoraditch@heliontechnologies.com</span></u>> wrote:<u></u><u></u></span></a></p>
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<p class="MsoNormal"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:windowtext;text-decoration:none">I'm setting up that light system I’ve talked about and the managers
 wants their lights to come on if any queue assigned to a team has calls waiting. I can't think of any way to do that but iterate through every queue in a very long nested if of get reporting statistics steps and anytime we add a queue I will have to modify
 the script...<u></u><u></u></span></a></p>
<p class="MsoNormal"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:windowtext;text-decoration:none"> <u></u><u></u></span></a></p>
<p class="MsoNormal"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:windowtext;text-decoration:none">One team has 22 queues assigned…<u></u><u></u></span></a></p>
<p class="MsoNormal"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:windowtext;text-decoration:none"> <u></u><u></u></span></a></p>
<p class="MsoNormal"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:windowtext;text-decoration:none">If anyone has a better idea, I'd love to hear it!<u></u><u></u></span></a></p>
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<p class="MsoNormal"><b><span style="color:#f3800b"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:#f3800b;text-decoration:none">Matthew Loraditch</span><span style="font-family:"remialcxesans",serif;color:#f3800b;text-decoration:none">​</span><span style="color:windowtext;font-weight:normal;text-decoration:none"><u></u><u></u></span></a></span></b></p>
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<p class="MsoNormal"><b><span style="color:gray"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:gray;text-decoration:none">Sr. Network Engineer</span><span style="color:windowtext;font-weight:normal;text-decoration:none"><u></u><u></u></span></a></span></b></p>
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<p class="MsoNormal"><span style="color:#f3800b"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:#f3800b;text-decoration:none">p:</span><span style="color:gray;text-decoration:none"> <strong><span style="font-family:"Calibri",sans-serif;font-weight:normal">443.541.1518</span></strong></span><span style="color:windowtext;text-decoration:none"><u></u><u></u></span></a></span></p>
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<p class="MsoNormal"><span style="color:#f3800b"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:#f3800b;text-decoration:none">w:</span><span style="color:gray;text-decoration:none"> <strong><span style="font-family:"Calibri",sans-serif;font-weight:normal">www.heliontechnologies.com</span></strong></span><span style="color:windowtext;text-decoration:none"><u></u><u></u></span></a></span></p>
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<p class="MsoNormal"><span style="color:#f3800b"><a href="https://facebook.com/heliontech" target="_blank"><span style="color:#f3800b;text-decoration:none">e:</span><span style="color:gray;text-decoration:none"> <strong><span style="font-family:"Calibri",sans-serif;font-weight:normal">MLoraditch@heliontechnologies.com</span></strong></span><span style="color:windowtext;text-decoration:none"><u></u><u></u></span></a></span></p>
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</div></div></blockquote></div></div></div></div></div></blockquote></div></div></div></blockquote></div></div></div><div lang="EN-US" link="blue" vlink="purple"><div class="m_1726745255410982755WordSection1"><div><blockquote style="border:none;border-left:solid #cccccc 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in"><div><div><div><blockquote style="border:none;border-left:solid #cccccc 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt"><div><div><div><div><div><blockquote style="margin-top:5.0pt;margin-bottom:5.0pt"><div>
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