<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri",sans-serif;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="WordSection1">
<p class="MsoNormal">When using the call redirect step, is there a way to dynamically change the calling number? Or is it only based off of the mask on the CTI ports? In my scenario, I am using a callback script. Let’s say there are 200+ triggers that callers
call into, they sit in queue, then choose the callback option. It uses the place call step for the ghost call to keep them in queue, then when the agent answers and the call redirect step connects the agent to the original caller, we’d like to have that outbound
call show the same tollfree number they called into to be the calling number on that outbound call redirect attempt. So, from the caller’s perspective, they call into 800-555-1234, and when they receive their callback, it will show the calling number as 800-555-1234
– keeping in mind that this would be for 200+ toll free numbers.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks!<o:p></o:p></p>
<p class="MsoNormal">Kevin<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<br>
<br>
<b>Confidentiality Notice:</b> This message (including any attachments) is only for the use of the person(s) for whom it is intended. It may contain confidential, proprietary and/or trade secret information. If you are not the intended recipient, you are forbidden
to copy, distribute or use this information for any purpose, and you should inform the sender immediately and delete this e-mail.
</body>
</html>